IT Briefing Agenda 3/18/04

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IT Briefing Agenda 3/18/04

• March Action Items
• Kronos Update
• eVac Demonstration
• Netscape Migration
• Vacation App.

• Karen Jenkins
• Byron Nash
• Garrett Bryant
• Mahbuba Ferdousi
• Theresa Goriczynski

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eVax

• protect your digital self.

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What makes our job tough?

• Viruses
• Trojans
• Worms
• Hackers
• Spyware
• Unaware users

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Goals

• Reduce virus presence on networked computers
• Reduce visibility and vulnerability of networked
  computers to hackers
• Be as automated as possible
• Be easily customized or OEMed
• Be easy to update

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Methodology

• Clean sweep approach
• Best-effort known-state localization
• Fixed order of operations to ensure best results

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Whats the answer?

• For now, its eVax.

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Features

• Detailed OS Detection
• Run Removal Tools
• Install Latest Service Pack
• Install Latest Critical Updates
• Set Windows to Auto-update
• Setup the Built-in Firewall

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Features, cont.

• Install/Update/Scan with Symantec Anti-Virus
• Install/Update/Scan with Lavasoft Ad-Aware
• Blank password account detection
• Sends user to windowsupdate upon completion

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Design Architecture

• Modular, portable file structure
• Application agnostic
• Scriptable for OEMs
• Fully-automatic mode for end users
• A la carte mode for advanced users

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Case Study ResNet

• 600 calls have been run with eVax since Freshmen
  Arrival Weekend
• Zero blue-screens
• 75 of calls in the ResNet queue are resolved by
  an RCC with eVax alone and dont make it to tier
  II

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Current Impact ResNet

• Shifting nature of Tier II calls back away from
  virus and hack attempts to application issues
• RCCs resolving more calls on their own
• Better overall perception from customers of fast,
  effective service

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Future Impact ResNet

• eVax distributed to end users in Fall 2004,
  eliminating 50-75 of calls
• RCCs have fewer, but more difficult calls we can
  train them for this
• RCCs begin to handle some Tier II calls, allowing
  more expensive staff to be re-tasked as
  appropriate

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Whats the Catch?

• Some items are very date-sensitive
• Removal Tools
• Critical Updates
• Virus Definitions
• Spyware Definitions
• Some are less sensitive
• Service Packs
• Some are not
• Setting windows auto-update
• Setting the built-in firewall

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Whats Next?

• Empower the end users
• Continual testing and feedback on eVax help make
  it better for everyone
• Distribution to end users is the ultimate goal
  reduce support burden

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The Future of eVax

• Advanced user toolkit add-on
• Symantec Registry Removal Tool
• Undo for Firewall/Auto update
• Trojan Hunter scripting language
• Longhorn support built-in through its modularity
• Client-server model to pull down updates after
  initial run

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Q A

• R. Garrett Bryant
• rbryant_at_emory.edu
• [phone]

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Migrating from the current web server
(www-source) to the new web server (Maple)

• Mahbuba Ferdousi
• Technical Services

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Why Migrate?

• Demand for new technologies
• Cold Fusion
• PHP
• Database Access
• Security requirements / Protection
• Move from Netscape to Apache

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What is Maple?

• Maple is the new web server environment
• Created 2 years ago
• Target date to decommission the old web server
  environment using Netscape by July 30, 2004.
• It is not feasible for us to continue both
  services

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Migrating

• Anyone who has content in the current web server
  (www-source) should begin migrating their content
  to the new web server (Maple).
• For help, please go to
• http//app.emory.edu/helpdesk

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What Changed?

• The way in which you create your web content will
  not change, you can still use the web-editing
  tool you are familiar with.
• Knowledge of Cold Fusion, PHP or databases is not
  necessary to use Maple.
• How you transfer your files will change.
• The change that will affect everyone is that
  ftp is not available in the new web server.

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What Changed?

• The new transfer method (protocol) is called
  WebDAV and is used to upload/download files.
• If you are currently using ftp to upload/download
  files, you will now use WebDAV.
• WebDAV is easy to learn.

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Available Training

• ITD will conduct a training session to help you
  migrate your content to Maple.
• How to use WebDAV to upload/download your files
• Training is scheduled for Tuesday, March 30, 2004
  in the North Decatur Bldg., in 4th floor
  Auditorium
• For more information on migrating visit -
  http//www.web.emory.edu/services/maple/migrating/

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Migration Process

• Met with content owners on 3/15/04
• Obtained a list of action items from the
  community
• Formed a technical team to discuss known issues
  with Mac OS/X, WebDAV and Dreamweaver

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Migration Process (cont.)

• Will setup a training session for people using
  Dreamweaver
• Will schedule future meetings for April, May and
  June.
• Continue to communicate to Local Support.
• Communicate via the wwwdev-l_at_listserv.em
  ory.edu

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Questions?