Software-as-a-Service Partner Enablement Program

1
Software-as-a-Service Partner Enablement
Program

• Enabling Software as a Service

2
Hosting Partner Perspective

• Delivery Model Requirements

• Opportunity hosting partners poised to take
  advantage
• High Growth 25 of new business software to be
  deployed as a service by 2011 Gartner
• New Revenue Stream application sale targets all
  users per hosting customer vs infrastructure sale
  to 1 customer at a time
• Currently no standardized platform available for
  hosting partners to sell, deliver and bill
  customers for application services
• Cost to deploy, manage 3rd party applications
  presents a barrier for hosting providers entering
  the SaaS market

3
Hosting Partner Delivery Requirements

• Delivery Model Requirements

• Customer Web Order Processing
• Online configuration to select any combination of
  products/services and tariff plans
• Order online, registration and check out
• Automatic licensing and customer site creation
• Seamless integration of customer licenses and
  tariffs with partners accounting and billing
  system
• Customer account management track and manage
  user licenses online

4
Hosting Partner Delivery Requirements

• Delivery Model Requirements

• Marketing
• Offer bundles of existing partner services
  applications e.g. Domain Name Email Storage
  CRM at 1 fixed price
• Ready web content collateral, demos, product
  tours etc.
• Online customer support efficient, low cost
  support system via Cyscom Help Desk application
• Support for customer upgrades in order to
• Up-sell additional products and services
• Sell additional user licenses
• Market new offerings

5

• Delivery Model Requirements

6
Hosting Customer Requirements

• Delivery Model Requirements

• Flexible tariffs to choose from
• Consumption type pay per use by hour or by day
• Order type monthly and yearly user licenses
• Low risk, free trials on any product(s)
• Selection of a range of products and options to
  choose from
• Easy registration, purchasing and site access
• Licenses and customer sites automatically
  generated
• Account and contracts managed online
• Single sign on to all application services and
  sites

7
Hosting Customer Requirements

• Delivery Model Requirements

• Scalable and published pricing structure
• Clear and transparent cost structure, no bait
  and switch or hidden costs
• Reliable service delivery and availability
• Data privacy and security via trusted and
  established service provider
• Efficient problem resolution and customer support
• Convenient all in one bill for all services (e.g.
  email, broadband, applications etc)

8
Customer Commercial Requirements

• Delivery Model Requirements

Online customer account management and technical
support
9
Cyscom Hosting Partner Enablement

• Delivery Model Requirements

• Ready-to-go licensing and account management
  platform that integrates with partners billing
  system
• Online customer help system and knowledge base
• Flexible, transparent and scalable pricing
  structure and tariffs
• Web content for partner to market SaaS offerings
• Best of the breed SaaS applications to choose
  from, seamlessly woven together to allow
  customers to tailor their own solution
• Partner engagement we work pro-actively with our
  partners to create the optimal strategy for their
  market

10
Cyscom Hosting Partner Enablement

• Delivery Model Requirements

• For further information, please contact Prem
  Couture at
• prem_at_cyscom.com