Results Based Accountability Basics An Introduction to RBA

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Results Based Accountability BasicsAn
Introduction to RBA

• Standard Training Slides Sponsored by the
  Ministry of Social Development

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Results Based Accountability
The Fiscal Policy Studies Institute Santa Fe, New
Mexico
Websites raguide.orgresultsaccountability.com
Book - DVD Orderssheapita.co.nz amazon.comresult
sleadership.org
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How could RBA add value to you?
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Key RBA concepts

• 2 key types of accountability and language
  discipline
• Population accountability - results / outcomes
  and indicators
• Performance accountability - performance measures
  
• 3 types of performance measures
• How much did we do?
• How well did we do it?
• Is anyone better off?
• 7 questions from ends to means
• baselines and turning the curve to make life
  better for our families / whanau, children /
  tamariki, and communities.

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Results Based Accountabilityis made up of two
parts
Population Accountabilityabout the wellbeing
ofWHOLE POPULATIONS
For Communities Cities Districts
Countries E.g. All Rangatahi/Youth in Te Tai
Tokerau, All Migrants in Nelson
Performance Accountabilityabout the wellbeing
ofCLIENT GROUPS/CUSTOMERS
For Teams - Providers Programmes - Agencies
Service Systems E.g. Clients of Services,
Collectives, Ministries or the Health System
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Definitions

• RESULT / OUTCOME
• A condition of wellbeing for children, adults,
  families or communities
• All Tamariki in Hamilton are Born Healthy, Safe
  Roads, Nurturing Whanau/Families, A Prosperous
  Economy
• INDICATOR / BENCHMARK
• A measure which helps quantify the achievement of
  a result.
• Rate of low-birth weight babies, Rate of road
  crashes, Rate of child abuse and neglect,
  Unemployment rate
• PERFORMANCE MEASURE
• A measure of whether a programme, agency or
  service system is working. Three types
• How much did we do?
• How well did we do it?
• Is anyone better off? Client Results /
  Outcomes

Population
Performance
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From Ends to Means
From Talk to Action
RESULT / OUTCOME
ENDS
Population
INDICATOR / BENCHMARK
PERFORMANCEMEASURE
MEANS
Performance
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Population Accountability

• For whole populations in a geographic area

Mark Friedman (author)www.resultsaccountability.c
omwww.raguide.org
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The 7 Population Accountability Questions

1. What are the quality of life conditions we want
   for the children, adults and families who live in
   our community? (Population Results)
2. What would these conditions look like if we could
   see them? (Experience)
3. How can we measure these conditions? (Population
   Indicators)
4. How are we doing on the most important of these
   measures? (Baseline Data and Story)
5. Who are the partners that have a role to play in
   doing better? (Partners)
6. What works to do better including no- cost and
   low-cost ideas? (What Works)
7. What do we propose to do? (Action Plan)

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Christchurch City Community Outcomes

• A safe city
• A city of inclusive and diverse communities
• A city of people who value and protect the
  natural environment
• A well governed city
• A prosperous city
• A healthy city
• A city of recreation, fun and creativity
• A city of lifelong learning
• A city that is attractive and well designed

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Performance Accountability

• For clients of programmes, agencies, teams and
  service systems

Mark Friedman (author)www.resultsaccountability.c
omwww.raguide.org
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The 7 Performance Accountability Questions

• Who are our clients? (Client Group/Customers)
• How can we measure if our clients are better off?
  (Client/Customer Result / Outcome)
• How can we measure if we are delivering services
  well? (Quality Measures)
• How are we doing on the most important of these
  measures? (Baseline Data and Story)
• Who are the partners that have a role to play in
  doing better? (Partners)
• 6. What works to do better including no-cost and
  low cost ideas? (Common sense ideas research
  where available)
• What do we propose to do? (Action Plan)

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Performance AccountabilityGetting from talk to
action
Client Group/Customers
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Performance Measures
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Social Services Example
Quantity
Quality
How much did we do?
How well did we do it?
Effect Effort
Is anyone better off?
of clients who move off a working age benefit
and into employment (at 6 months and at 12 months)
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Separating the Wheat from the ChaffTypes of
performance measures found in each quadrant
How much did we do?
How well did we do it?
Clients/customers served
Activities (by type of activity)
Is anyone better off?
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How Population Performance Accountabilities
Fit Together
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THE LINKAGE Between POPULATION and PERFORMANCE
POPULATION RESULT
Contributionrelationship
Mentoring Programme for Young Offenders
Alignmentof measures
meeting weekly with mentor
young people on programme
Appropriateresponsibility
reoffending
reoffending
CLIENT RESULTS/OUTCOMES
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Different kinds of progress
1. Data a. Population indicators Reporting
on curves turned increase or decrease of the
graphed data (e.g. the baseline).
b. Performance measures Client
group progress and improved service delivery
How much did we do? How well did we do it? Is
anyone better off? E.g. Skills/Knowledge,
Attitude/Opinion, Behaviour Change,
Circumstance Change
2. Accomplishments Other positive activities
accomplished, not included above.
3. Stories Real stories that sit behind the
statistics that show how individuals are better
off e.g. case studies, vignettes, social media
clips.
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Key RBA concepts

• 2 key types of accountability and language
  discipline
• Population accountability - results / outcomes
  and indicators
• Performance accountability - performance measures
  
• 3 types of performance measures
• How much did we do?
• How well did we do it?
• Is anyone better off?
• 7 questions from ends to means
• baselines and turning the curve to make life
  better for our families / whanau, children /
  tamariki, and communities.

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IN CLOSING
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Kia ora / thank you!