Xerox???????

1
????(????)??
??????????? ?

2
Xerox???????

• ?????????
• ??Xerox???????,David Kearns??????????,?????????
  ?????????,??Xerox?????????????????????(King of
  the photocopiers)?Xerox??,????????????????????????
  ?

3
???????????????
Xerox??????????????????(Leadership through
Quality)??,?????? (1)????????? (2)???????Xerox??
???? -- Xerox??????????????????,????
????????????????????????,? ???????????????,?????
????? ???? -- ???????????????Xerox????????
??????,???????????????,??? ????????? --
????,????????????????????? ??,??????????????????
,???? ???????,?????????
4
???????????????

• ??????????????????
• ?????????????,?????????????????,????????,?????????
  ??????????????,?????????????,?????????????,???????
  Xerox??????-????????????,????????????????????????,
  Xerox???????????????????

5
??--????????????

• ??????????????10???,1956??,??????(Crotonville)????
  ????,??????????,?????????,???????????????(Fortun
  e)????????,??????????????????????????,????CEO????
  ?
• ??????????????
• -???????????????????????????????(embedded
  learning),?????????????,????????????,?????????????
  ???,???????????????????????????????????????,??????
  ????
• -???????????????,???????????????????,??????????
  ????,????????????????,????????????????,???????????
  ??

6
??--????????????

• ???Coaching, Coaching, Coaching
• -????????(coaching),?????????,??????????????,??
  ??????
• -???????,???????????????????????
• -????????????,????(same level
  coaching),??????????????????,??????????????,??????
  ??,???????????
• -????????(question coaching),??????????????????
  ???????????,????,????????????????

7
??--????????????

• ?????????????
• -???????,???????????????????,?????,?????
• -?????????????,????????????????,??????
• ?????????????????????,?????????,????????????
  ????,?????????????
• ??????????????????,??????????????????????
• ???????????????????,???????,?????????,??????
  ???????,???????????????

8
Strategic Human Resources Management
System???????????
?? ??
9
????

• 1.?????????(??)
• 2.????????
• 3.??????
• 4.??????(??????)
• 5.???????????
• 6.???????
• 7.e-learning
• 8.?????
• 9.????

10
1.?????????(??)

• ??(education)?? (Concept) ?????????
• ?? (training)?? (Skills)?????????
• ?? (development)????????????
• ?????? ??
• ????????? ??? ? ??
• ?? ? ?
  ??
• ?????????????(????)

11
???????????
Nadler ?????????
12
??????????????? ???????????????????
NEEDS ?????????????
(WHAT) ?????? (WHERE) ????? (WHEN) ??????
(WHO) ???? ??????
(HOW) ????
???????
??????
????? (HOW MUCH)
????
??????
??????
1
???????? ??????? ??????? ???????? ??????? ???
TRAIN ??? ???
2
?????
5
3
4
???? ??
?? ?? ??
?? ?? ?? ????
??(K) ??(S) ??(A)
13
2.??????
??
competencies
TTQS ?????????
ISO-10015 ????
14
3.????
??????
15
???????

• ????????????????????
• ????????????????????
• TWI(Training Within Industry)
• MTP(Management Training Program)
• ATP(Administration Training Program)

16
?? ??? ???? OJT(????) ??????(??) ??????? ????????? ????
??(?)???? ????,???? ???? ???????? ??????(????) ???? ??????? ???????? ???? ???? ????? ??????????(40HR) ?????(16HR) ???????? ISO9002???????
??(?)???? MTP(42HR) ????????? ????????(12HR) ???????? ??????? ???????(16HR) ?????(16HR) ????????
?????(?)?? ??????TWI(26HR) ?????? ????????? ISO???? ???????(85HR) ????(18HR) ??????(18HR)
??? ISO9000???? ???? ???????? ???? ??(??)?? ???? ?????? KYT(??????) ??????????(?????) DCS??(3HR) 3T?????????(18HR) ??????? KYT(??????) ??????????(?????) DCS??(3HR) 3T?????????(18HR) ???????
???? ???????? ???? ?????? ???? ???? ???? ??????? ???????? ISO???????-gt ???? ???? ???? ???? ????????????? ???? ????????? ???????? ???? ?????? ???? ???? ???? ??????? ???????? ISO???????-gt ???? ???? ???? ???? ????????????? ???? ????????? ???????? ???? ?????? ???? ???? ???? ??????? ???????? ISO???????-gt ???? ???? ???? ???? ????????????? ???? ????????? ???????? ???? ?????? ???? ???? ???? ??????? ???????? ISO???????-gt ???? ???? ???? ???? ????????????? ???? ????????? ???????? ???? ?????? ???? ???? ???? ??????? ???????? ISO???????-gt ???? ???? ???? ???? ????????????? ???? ?????????
????????????????????
??????/??????/??????
??(Marketing)?????????
??????????????
ISO????????,??????
????????????????
??????????
????????????????
?????????
???????
????????
????
17
4. Training Methods(????)

• ????????(?????????)
• -????(?????????)
• ?????????(On-the-Job Training)??????(Off
  JT)?????(Self -Development)
• ???????
• ?????
  

18
OJT??? (On-the-Job Training)
19
????
20
(1) ?????? Orienting Employees

• ????(Employee orientation)
• ??????????????
• ????
• ???????(??? ????????????)
• ????(??????)
• ??????(?????????)
• ???????(?MVV, ???????)
• ????
• ????
• ?

21
??????(contd)

• ???????????
• ????????????
• ??????????
• ???????????????????
• ????????????????????
• ( firms ways of acting and doing things)

22
(2) ????? OJT

• ????? On-the-job training (OJT)
• ????????????
• ????
• ?????(understudy)
• ????(Job rotation)
• ???????(Special assignments)
• ??(Advantages)
• ??
• ?????

23
(3) ???? Management Development

• ????(Management development)
• ???????????????????
• ????(Succession planning)
• ??????????(??????????)
• ???????
• ????(??)
• ????

24
(3) - 1???OJT??
(Managerial on-the-Job Training)

• ????
• ?????????
• ?????????
  (Coaching / Understudy approach)
• ??????????????
• ????????????????
• ??????(Action learning)
• ?????????????????????????

25
(3) - 2?????????
(Off-the-Job Management Training and Development
Techniques)

• ?????(Case study method)
• ????????????????
• ??????(Management game)
• ????????????????
• ???(Outside seminars)
• ??????????

26
(3) - 2???????? (contd)

• ????(Corporate universities)
• ?????????????,?????????(?????????????),???????????
  ?????????????(ex.??????)
• ??????????
• ?????????
• ???????
• ?????????(In-house development centers)
• ???????,????????,??????

27
????????Sources using of power
????

• ????(Position Power)
• Coercive power ???
• Connection power???(???) -
• (??????,???????????????)
• ????(Personal Power)
• Expert power ???(???????????)
• Information power???
• (??????,???????????????)
• Personal characteristics ????(Charismatic)

?? ???
Transactional vs. Transformational
Leader ???/?????
28
?????? Principles of Ethic Behavior
????
??????????????????? Cavanagh, Moberg,
Velasquez
?
??????
?
?

• Justice Equality ?? ?? Equity ?? ????

??????? -??????? Peter Drucker
29
???? (dual paths)
30
????????(???????)
31
(4) ????????
32
(5) ????????
33
5.????????????
??1. ?? ??2. ????

• ??????
• ??????
• ????????????

• ??
• ??
• ??
• ????
• ????
• ??/??(????)
• ??
• ??
• ?????(????)

34
???????

1. ?? - ??????????????? ?
2. ?? - ????????????? ?
3. ?? - ?????????????? ?
4. ??? - ?????????? ?
5. ??? - ????????????? ?
6. ??? - ??? (????)
7. ??? - ?????
8. ?? - ??????????? ?????? ?

35
???????

• ???????
• ???????
• ???? - ??????(????)??????????????...
• ?? ???Workshop???
• ??????????
• ???
• ????????????

• ??????

36
(1) ?????????

• ???

• ??(U?)?

??
? ? ? ? ? ?
? ? ? ? ? ?
? ? ? ? ? ? ? ?
37

• ???

• ????

? ? ? ? ? ? ? ?
? ? ? ? ? ? ? ?
? ? ? ? ? ? ? ?
? ? ? ? ? ? ? ?
? ? ? ? ? ? ? ?
? ? ? ? ? ? ? ?
? ? ? ? ? ? ? ?
? ? ? ? ? ? ? ?
? ? ? ? ? ? ? ?
? ? ? ? ? ? ? ?
? ? ? ? ? ?
? ? ? ? ? ?
? ? ? ? ? ?
? ? ? ? ? ?
? ? ? ? ? ?
? ? ? ? ? ?
? ? ? ? ? ? ? ?

• ?????

???????
? ? ? ? ? ? ? ?
? ? ? ?
? ? ? ? ? ? ? ?
38
6. ????????
(1) ???????? (2) ??????????

1. ???????(?????)
2. ???????
3. ???????
4. ???????
5. ???????

39
(2) ????????(digital ???)

• ?????(Power-point)
• ???
• ???
• ???
• ?? ?digital?????
• ????
• ??
• ??(internet / intranet) http//www.capco.com.tw/
• ?/??
• ???

40
PPT ????

• ???? (10 x 10)
• ?? (?????)
• ? ? ??
• ??????/????
• ??????
• Pointer

xxx... xxxxx...
41
(3) ????

• ???????
• ????
• ???????
• ?????
• ?????(??)

42
???????
Show Time !!

• ??
• ????
• ??
• ??
• ????
• ??

??????
43
????
Be yourself

????????? !!
44
???????

• ???? / ????
• ??
• ????????
• ??? (??)
• ???????

????
Workshop
??
45
7. ????
(Distance and Internet-Based Training)

• ?????? (Teletraining)
• ????????,????????????????????????
• ????(Videoconferencing)
• ?????????,????????(??????)???????????
• ??(??)??(e-learning Training via the Internet
  or intranet)
• ????????????????.

46
e-learning
Sample
e-Learning ????
47
????????
48
?????? ? ?

• ??
• ????
• ?????
• ????
• ????
• ????

49
???????(??????)
??????(??)
50
e-learning ??????

• ????????
• ????????(ERP)
• ????????
• ?????
• ????????
• ??? ? ????
• ??????????????
• ?????
• ???????
• ??????????
• ???

51
8. ????? (Learning organization)
?????(The 5th Disciplines ) Peter Senge

• ? ???? (Personal mastery)
• ? ??????(Improving mental models)
• ? ??????(Building shared vision)
• ? ????(Team learning)
• ? ?????(Systems thinking)

52
??????????(??????MOC)

• ???????
• ????MVV
• ???????
• ??????, ?????????(span of control)?????(reporting
  relationships)????????
• ??(Technologies)?????????
• ??????????(??)???

53
9. ????
Kirkpatrick ?4??????
?? ???? ??
L1. ?? ???????????
L2. ?? ?????????
L3. ?? ?????????
L4. ?? ???????????
L5. ???????
54
?????????
55
??????

• ??????????????,?????????????????(Thiagarajan,
  1990)
• ?(smiling)??????????,????,????????
• ?(talking)???????????,?????????,???????????
• ?(doing)????????????,???????????,????????????????
  ??
• ??(applying)?????????????

56
??????

• ??(working)????????????,????????
• ??(impacting)?????????,???????????????,?????????
• ????????????,???????,????????????,???????????????
  ??????????????????????????????,????????????

57
Theory of Reinforcement (????)
????????????

• ????(Positive reinforcement) R
• ????????????
• ????(Negative reinforcement) R-
• ?????????????
• ??(Punishment) P
• ?????????????
• ??(Extinction) E
• ???????????????

Ex. ???????????
Ex. ????????,????????,?????????????
58
????(Training Plan Formulation)
Business Operation

• Mission
• One Page Strategy

Needs
Needs
Needs
Annual Training Plan

• Development
• Strategy
• EMS Feedback
• Training Result

HR Policy
Employee Devt Needs

• PA
• Competency Gaps
• Training Needs
• Survey

Operating Cycle
Implementation
Assessment
Training Programs
Corrective Action
59
??????(Training Needs Survey)
60
????(Training Execution)
Employment ??
New Comer Induction ????
Off-the-Job-Training
On-the-Job-Training
Self-Development

• S/F technical training
• Multi-skill training
• Assignments / Projects
• Dept improvement project
• Transfer project
• EMS follow-up
• Cost reduction project
• Plant-wide promotion activities
• Cross-function Team
• PBE
• QSC
• CCC
• ISO14000/QS9000/TS16949
• Job Rotation
• QIT Activity
• .

• Book Reading
• Degree Seeking
• External Workshops
• Communities
• .

??? e-Learning
??? classroom training
61
????????(Training Evaluation)

• Mr. Kirkpatricks 4-level evaluation model
• Level I Measure students reaction to training
  course
• Internal Course Evaluation ?????????(????)
• External Course Report ???????????(????)
• Level II Measure students learning effect
• Examination of Knowledge / Skill ??????
• Pre-post Evaluation ??????/?????
• Level III Measure students application of
  learning
• Effectiveness Evaluation Form ???????
• Evaluation Period 36 months
• Course length gt 2 days / Cost gt NT50,000 / Job
  relevance
• Level IV Measure business results
• Individual Competency Profile ?????

62
??????
?? ???? ???? ?????
63
Our Training Development focus on
Employability Increase your Market Value
By leading technology of Philips Semiconductors
By international working experience in a
global company
By learning environment for career development
64
???????8???(????470?2011/04/20-05/03,pp.132-134)

• ??????????????
• 1.?????????
• 2.?????????????
• 3.??????
• 4.??????
• ?????????
• 1.?????,????????
• 2.?????????
• 3.???,???
• 4.??????????

65
?????????????

• ?????????????,??????????????,????????,?2000?6?15??
  ????????????,?????300?????,???????????????????????
  ???????????????,?????????????,????????????????????
  ??

66
?????????????

• ????????2001?9?1???ISO10015??,?????????????,??????
  ?????,???????????????,????ISO9000??????ISO10015???
  ISO 9000????????,??????????????????????
• IS010015???????,?????????,?????????????,??????????
  ?IS010015???????????????????????????????????????
  ?????????????????,???????,???????????,????????????
  
• ???????(2004),??????(ISO10015)
  ?????,????,3(2),15-17?

67
?????????????

• ???1990????Investors in People(IIP)??,????????????
  ????????,????????????????????,???????
• ??????????????????????????????????????????????????
  ???????????????????,?????????,????????????????????
  ??????(5,573,244 ???)???????,?????????????94,?????
  ?????????,?????????37??