The Nurse-Patient Relationship

1
The Nurse-Patient Relationship
2
Essential Qualities of theNurse-Patient
Relationship

• Rapport
• Trust
• Respect
• Genuineness
• Empathy

3
Rapport

• feelings of mutual acceptance
• warmth
• harmony
• connectedness

4
Trust

• confidence in a persons integrity, reliability,
  truthfulness, and desire to provide assistance
• nurses earn the trust of patients by their
  presence and caring

5
Respect

• involves a nonjudgmental approach
• the belief that a client is capable of learning
  and growing
• sometimes referred to as unconditional positive
  regard

6
Genuineness

• congruence or consistency
• there is a match between the verbal nonverbal
  elements of a transaction
• being authentic or real

7
Empathy

• perceiving a situation from the clients point of
  view as well as sensing the feelings and thoughts
  of the client
• a healing presence occurs when empathy if felt
  and the client feels understood by the nurse