Unicenter NSM Debugging Tips

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Unicenter NSMDebugging Tips Tricks

• Release r11

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Abstract
The presentation covers Tips and Tricks that may
help you overcome a few of the day to day r11
challenges. It is not intended to be a
replacement for Customer Support
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DIA Cgene
I have configured Agent technology to use DIA
protocol. How can I verify the communication?
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aws_orb DIA communication

• On Agent Technology Node1
• Execute cgrecv
• On Agent Technology Node2
• Execute cgsend ltnode1gt ltmessage textgt ltcountgt
• This is to similar to cci send and receive tests

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cgsend cgRecv
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Cgene Inquiry
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Application Services Catalog
The AIS local catalog is corrupted. How can I
recreate it?
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Recreate AIS local catalog

• Createcat Y
• Tndaddnsp
• Tndmastercat ltmastercat servergt ltlogfile namegt
• tndpublish

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Create AIS Catalog
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AIS Catalog missing
I have installed MDB on a dedicated Server with
just WorldView Manager. It is missing AIS local
catalog. Why?
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AIS Catalog Missing

• You must select one provider for the local
  catalog to be created.
• If no providers are selected, Install process
  determines that there is no requirement for a
  local catalog.

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PathSize
NSM install process will compute the estimated
size of the System Path Entry based on the
components selected. If this exceeds maximum
system path entry size, the install process will
not continue. Will UMP perform the same test?
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System Path Length

• Install process verifies the system path length
  will not exceed maximum allowed when the path is
  updated for selected NSM r11 components for
  Install.
• If the length is likely to exceed the maximum
  allowed, the install process will insist on
  shortening the length or revising list of
  selected component.

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System Path Length
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UMP Install

• If UMP is installed after NSM install, it does
  not check if the system path length is likely to
  exceed.
• If it does exceed 1024 bytes allowed, the Agent
  Technology aws_dsm will not come up.
• It will fail with wv rc28
• If this is the case, you will need to review the
  System Path entry such that it does not exceed
  the maximum allowed length

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System Path Entry

• If you are uninstalling NSM, it is important to
  take a backup of Path entry.
• path gtmypath_backup.txt
• Unicenter NSM includes the CA Dylan Socket
  Adapter, which adds a directory to the system
  PATH similar to the following "C\PROGRA1\CA\SHAR
  ED1\Dylan\bin."
• If any PATH entries are appended after this
  entry, when the Dylan uninstall runs it will be
  unable to remove its PATH entry. Intermittently,
  it may drop NON NSM entries, which may result in
  some of Windows Path entries being dropped as
  well.
• This is InstallShield issue

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DIA Debug
How do I turn on debugging for DIA?
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DIA Debugging

• Update ukb.cfg and change LogLevel option
• Update dna.cfg and change LogLevel option

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Update ukb.cfg
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Update dna.cfg
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Ukb.cfg
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dna.cfg
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UKB log file
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dna log file
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DIA UKB
How do I display the list of UKB?
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diaTools

• Launch diatool from
• C\Program Files\CA\SharedComponents\CCS\DIA\dia\u
  kb\bin

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UKB List
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DIA UKB
How do I ascertain the master UKB?
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Master UKB

• Launch diatool.
• Click on Grid Table

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UKB Master
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Review of Debug LogFile
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DIA UKB
What is the selection process for the Master UKB?
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Master UKB Selection Process

• Checks dna.cfg if OverrideSRV option is
  specified. If so, that will take the precedence
• If dna.cfg is not updated, it will then check for
  SRV record for Master UKB.

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OverrideSRV
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SRV
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SRV Lookup
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SRV Lookup
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Cgene Inquiry
How do I list cgene identifiers?
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Cgene Inquiry
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MDB
How do I debug MDB logging delays?
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Logging Delays

• Launch IPM, select Log Info.
• Click on Headers tab
• Review the status field

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Log - Header
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Log File - Status Description
LOGFULL,CPFLUSH The log file is overly full
while executing a consistency point (CP). The CP
must complete before log space can be released.
The status LOGFULL, ARCHIVE can also be
displayed. LOGFULL,ARCHIVE The log file becomes
full and journaled transactions must be archived
to free up log space. When the archiver is done,
log space is released. LOG_FULL The log file has
reached a limit where all database
updates/deletes/inserts are stalled until enough
space is reclaimed. The Warning field is also
visible.
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MDB
How do I determine the number of active
connections? This is to ensure, it does exceed
the maximum allowed, which can then kill
Netserver process
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Ingres Server
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Ingres Client
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Ingres Startup
I manually started Ingres using ingstart
command. This is now preventing Agent Technology
from updating the MDB. Why?
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WorldView Severity Propagation Service

• The Severity Propagation is dependent on Ingres
  Service.
• Agent Technology is dependent on Severity
  propagation registration.
• If Ingres started using ingstart command without
  using service option, Ingres service will not
  start.
• This will prevent Severity Propagation from
  coming up.
• Agent Technology will continue to wait for
  Severity propagation registration.

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Resolution

• Use ingstart service option to start the Ingres
  service as well.
• If the Severity Propagation service is not
  started, then start the service after starting
  Ingres Service

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MDB
What housekeeping maintenance should be
performed on MDB?
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MDB Housekeeping

• Review presentations-
• r11_Proper Care and Feeding of your MDB
• R11_Backup and Recovery

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MDB
I want to install WV Manager on Remote
MDB. Install process does not permit me to select
WorldView Manager. Why?
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Local MDB

• WVManager must be installed on the local mdb only
  since the severity propagation service must run
  on the local mdb

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Migration
I am migrating from NSM 3.x to r11 but I was not
able to select Ingres Server or Ingres Client and
the installed complained that I was missing
Ingres Client. Why?
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Ingres not selectable?
Does not allow any of the Ingres options to be
selected despite Managers selected.
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Ingres not selectable?

• This results in following message

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Non-standard Host Name

• If NSM 3.x server has non standard computer name
  (e.g, USCC06T2_NSM31 in the example), then Ingres
  will not be a selectable option during migration

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NSM Hostname Check
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Installing from a Remote Session
Are there any considerations for installing
Unicenter NSM from a remote session?
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Installing from a Unicenter Remote Control Session

• You can not install Unicenter NSM from a
  Unicenter Remote Control session if the host on
  which you are installing is a Unicenter Remote
  Control "managed host.
• This is because Unicenter Remote Control "managed
  hosts use the CA Message Queuing Service (CAM),
  which is a component of the Unicenter NSM
  installation, and CAM cannot be used and upgraded
  at the same time.

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Installing from Terminal Services Session

• Installing from a mapped drive while in a
  Terminal Services session on Windows 2000 is not
  supported.
• If installing on Windows 2000, install from a
  local logon session or use the full universal
  naming convention (UNC) path instead of a mapped
  drive.
• This is due to Microsoft bug. Review Microsoft
  MSDN Knowledge Base article Q255582 for more
  information.

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Continuous Discovery
How can I change the continuous discovery polling
cycle?.
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Continuous Discovery Polling Cycle

• By default, the Continuous Discovery agent has a
  one hour polling cycle (i.e., the status of the
  agent is updated once per hour). If you need to
  change this polling interval, edit the following
  registry key and restart the Continuous Discovery
  services
• Hkey_local_machine\software\computerassociates\di
  scovery\SharedComponents\AgentService\AgentHandler
  \poll_interval

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Questions and Answers
Any questions?