FrontRange Solutions

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FrontRange Solutions ????????????? ?????
?????? ???????, ???????? ?? ???????? ?????? ?
??? ??? ?????????? ???????
Anton Kreuzer
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FrontRange Solutions ????? ? ?????

• ????????????? ???????? Francisco Partners,
  ??????????? ????????
• ?????? 2005?.- 78???., 2006 - 85 ???., 2007 -
  98 ???., 2008 - 130 ???.
• ?? ?????????? ????????? 11 ????????? ???? ???????
  ?? ?????? ???????? ?????????? 11 ? ???????.
• ? ????????? ????? ? ???????? ???????? ????? 570
  ??????????? ? ?????? ????????.
• ??????, ?????????? (???-?????????)
• ??????, ??????????????
• ??????????? ? ????????? ??????, ?????????????
• ????????????, enteo GmbH
• ????????, ????
• ??????, ????????? ( APAC )
• ? ?????? ???????
• 8000 ???????? HEAT ? ????? Service Management
• ????? 340 ???????? ITSM ?? ????? ????
• 130.000 ???????? CRM ?? ????? ????
• ????? 300 ????????? ?? ????? ????

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????????? ????????? FrontRange Solution
IT Service Management
Communication Interaction Management
Customer Relationship Management
HEAT Incident Problem Change Release Availability
Configuration Service Level Mgmt Self Service
Knowledge Mgmt ITSM MSP Inventory DiscoverNET Patc
h SW Licensing Business Services Asset Lifecycle
IP Contact Center Unified Messaging Application
Builder Quality Mgmt Outbound Dialer Redundant
Server
GoldMine CE Campaign Mgmt Lead Mgmt Relationship
Mgmt
Sales Automation Case Mgmt GoldMine
Mobile GoldMine ASP
GM/IPCC Integration HEAT/ITSM Integration GoldMine
IP Voice Suite IP Office Suite IPCC ASP
BPML Workflow
Multi Tenancy
Messaging
Analytics
Security
Reporting
Dashboards
XML
Web Services
FOUNDATION
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??? ????? FrontRange Foundation?
Foundation ?????? ??????????????? ?????????, ??
???? ??????? ????? ???????, ????????? ?
?????????????? ??????-???????? ???????????.
FrontRange Foundation ????????????? ?????????
??????????? ? ????????????

• ????????? 7 ????????? ITIL
• ?????????? ?????????? Voice Data ? ????????
  Service Management
• ???????? ???? ??????-????????? ? ???????
  ????????? ?? ??????????? ???????????? ?? ?????
  ?????????.
• ?????????? ?????????????? ???????????,
  ??????????? ??? ??????????.
• ??????? ??????? ?????????? ??? ?????? ?????
  ????????? ????????
• ????????? ???????????? ????????????????
  ??????????? ? ??????????? ?? ????, ???????????
  ????????????.
• ??-???? ?????? ?? ???? Dashboards ?????????
  ?????????? ???????? ?????????????? ?????????? ?
  ???????????? ?? ???????????
• ??????? ??????????? ?????????? ?????????
  ????????? ????? ??????? ????? ??????????
  FrontRange ? ?????????? ????????????
• Business Process Engine ?????? ??? ?????????? ?
  ?????????? ??????? ??????-?????? ? ?????????.

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?????? ?? ?????????? ?????? ???????????

• ???????????? ???????? ??????????? ?????????
  ??????? ? ????????????????? ??????-????????? ?
  ??????????, ??? ???????? ??????? ????????
  ??????????
• ??????? ?? ??????? ????????????????
• ??????????? ???????? ? ??????? ???????????????? ?
  ????????.
• ??????????? ????????? ??????????? ?? ??????????
  ????????????.
• ??????????? ?? ???? ???????? ?????????? XML,
  BPML ? Web Services.
• ??????????? ? ???????????????? ??????????.

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FrontRange????? ? ?????

• ?????????????? ???????????
• ???? 2007?. ???????????? ???????? enteo software
  ? ????????
• ??????? 2006?. ???????? FrontRange ??????
  ?????????? ?????????????? ? ??????????? IBM ??
  ???????? ?? ????? SMB ????????????????????
  ??????? Service Management
• Microsoft Certified Gold Partner
• ?????????????? ??????????? ? Microsoft. GoldMine
  - ???????????? ??????????? CRM-???????,
  ?????????????? ??? ??????? VISTA.
• ?????????????? ???? ? ????????? Pink Elephant.
• ??????????? Pink Elephant ???? ?????????? ?
  ?????????? ITSM ??? ???????? ???????????? ???????
  ????????? ITIL.

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????? ?????????? ??????????? FrontRange ? Enteo -
570 ???????
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????????????? ??????????? ?? ????????
570 Employees
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???????????? ????????????? ?? ???????
157 ?????????????
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??????????? ???????, ??????????????? ??? ?????
??????? ???????????
????????
Enterprise
SMB
Mid-market
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FrontRange ????????????? ???????????????? ??????
Enterprise ??? ??????? ? ??????????????
?????????????? ???????????
Closed Loop
Monitoring Alerting
Servers Applications Network
Processes
????????
Servers Applications Network
Processes
Hardware Software Financial/Depreciation
Multi-platform
Patch S/W Distribution Vulnerability
Network Computer/Printer/etc.
Multi-platform
Virtualization Remote Control Navigation
HEAT
ITSM
Incident Problem Change
Configuration Release Availability
SLM
Enterprise
SMB
Mid-market
12
??????? ? ??????
Anton Kreuzer