Interpersonal and Relational Processes in Conjoint Behavioral Consultation

1
Interpersonal and Relational Processes in
Conjoint Behavioral Consultation

• Ariadne Schemm
• Valerie Gortmaker

2
Development of Relationship-Building Competencies
in Consultees

• Overt Didactic Approach
• Role Model
• Practice
• Feedback

3
Training Interpersonal Skills
4
Skill Domains

• Microskills
• Perspective Taking
• Building Partnerships
• Conflict Management

5
Microskills

• Open Questions
• Minimal Encouragers
• Reflection
• Self-disclosure
• Paraphrase/Summarize

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Open Questions

• Questions that are designed to elicit more than a
  single response (they open the opportunity for
  the client to talk, elaborate, and/or describe
  situations)
• Video Clip

7
Minimal Encouragers

• Statements or gestures that encourage the
  consultee to communicate their thoughts or ideas
  (e.g., um hum, huh or head nods).

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Reflection

• A statement made by the consultant that responds
  to the emotional tone of the consultees message.

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Self-Disclosure

• Personal experiences of the consultant shared
  with the consultee within the consultative
  relationship.

10
Paraphrase

• Paraphrase A statement that rephrases the
  content of the consultees message (i.e.,
  describing a situation, event, person, or idea)
  using ones own language.
• Video Clip

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Summarize

• Summarize A statement that combines two or more
  paraphrases and condenses the essential elements
  of the consultees message.

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Perspective Taking

• Listen to and Acknowledge Different Perspectives
• Adopt a Non-deficit Approach
• Be Responsive

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Listen to and Acknowledge Different Perspectives

• Help the consultees see that the situation can be
  viewed from different vantage points, and that
  this can be beneficial for problem-solving.
• Video Clip

14
Adopt a Non-deficit Approach

• Place attention on the shared strengths of the
  home, school and child, rather than on efforts to
  fix child, family or school problems.
• Video Clip

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Be Responsive

• Attend to consultees needs and provide effective
  resources.

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Building Partnerships

• Point out Similar Experiences
• Point out Consultee Contributions
• Develop Opportunities for Positive Communication

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Point out Similar Experiences

• Highlight the similarity of examples provided by
  the parents and teachers.

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Point out Consultee Contributions

• Recognize the benefits associated with the unique
  contributions of parents and educators.

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Positive Communication

• Emphasize the positive and realistic aspects of
  the child (e.g., good news phone calls).

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Conflict Management

• Focus on Mutual Goals
• Use Language to Unify (e.g., us, we, our)
• Reframing
• Provide Structure
• Read Nonverbal Language

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Focus on Mutual Goals

• Place an emphasis on the situation and concerns
  shared across systems, not the individual parent,
  teacher or student.

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Use Language to Unify

• Emphasize a team concept with words such as we,
  us, and together.

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Reframing

• Re-name or re-label a consultees thoughts,
  feelings, or beliefs about a particular
  individual, situation, or process to provide an
  alternate positive frame of reference.

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Provide Structure

• Use the structured problem solving steps to
  systematically resolve the issue.

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Read Nonverbal Language

• Be attentive to the consultees nonverbal cues.

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• Interpersonal skills are the keys to bringing
  systems together in a supportive and
  collaborative manner.
• Didactic supervision presents interpersonal
  skills as a vehicle to build home-school
  partnerships.
• Role playing and role-modeling provide
  interpersonal practice to facilitate individual
  development.
• On-site practicum provides training and feedback
  experience in real-life situations.

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The Effect of Good Interpersonal Skills

• Interpersonal skills are the roots upon which one
  needs to build the more systemic goals to
  ultimately meet the needs of the child.
• Build awareness of interpersonal skills through
  building competencies.
• Once competencies are built, consultants use
  skills to ultimately meet more systemic goals of
  providing home-school partnerships and focusing
  on family needs.