The fundamental concepts of Business excellence...

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The fundamental concepts of Business excellence...
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Leadership Constancy of Purpose

• Excellence is visionary and inspirational
  leadership, coupled with clear directions
  constancy of purpose.

3
Customer Focus

• Excellence is creating sustainable customer value
  and exceeding their expectations.

4
Results Orientation

• Excellence is achieving results that delight all
  the organization's stakeholders.

5
Continuous improvement Innovation

• Excellence is challenging the status quo and
  effecting change by using learning to create
  innovation and improvement opportunities.

6
People Development Involvement

• Excellence is maximizing the contribution of
  employees through their development and
  involvement.

7
Management by Processes Facts

• Excellence is managing the organisation through a
  set of interdependent and interrelated systems,
  processes and facts.

8
Partnership Development

• Excellence is developing and maintaining
  value-adding partnerships.

9
Corporate Social Responsibility

• Excellence is exceeding the minimum regulatory
  framework in which the organisation operates and
  to strive to understand and respond to the
  expectations of their stakeholders in society.