???? Interpersonal Communication

1
???? Interpersonal Communication
?????
992IPC02 MI4 Thu. 7,8 (1410-1600) B712

• Min-Yuh Day
• ???
• Assistant Professor
• ??????
• Dept. of Information Management, Tamkang
  University
• ???? ??????
• http//mail.im.tku.edu.tw/myday/
• 2011-02-24

2
Syllabus

• ?? ?/? ??(Subject/Topics)
• 1 100/02/17 ????????
• 2 100/02/24 ????? (Ch.1)
• 3 100/03/03 ????
• 4 100/03/10 ???????
• 5 100/03/17 ?????????
• 6 100/03/24 ????????
• 7 100/03/31 ?????
• 8 100/04/07 ???????
• 9 100/04/14 ???????
• 10 100/04/21 ?????
• 11 100/04/28 ?????
• 12 100/05/05 ?????????????????
• 13 100/05/12 ??????????????
• 14 100/05/19 ??????????
• 15 100/05/26 ?????

3
????

• ???????
• ???????????
• ?????????????
• ????????????
• ??????????

Source ??? (2010)
4
?????????? How to win friends influence people
Source http//www.books.com.tw/exep/prod/booksfil
e.php?item0010110373
5
???????????

• ??????????????
• ??????????
• ????????????

Source???,???,??????????, 2004 )
6
??(Communication)
?????? (soft skills workplace basic skills)
???? (hard skills)
7
??(Communication)

• ???Communis ? Communicatus
• Communis (public share)
• ??
• ??
• Communicatus
• ?????

8
?????

• ??????????????????????,??????????????????,??????
  ?????????,???????????????

Source ??? (2010)
9
?????

• ????????????????????????????????????,????????
• ????????????????,???????????
• ???????,?????????????,??????????,????????????,????
  ???????

Source ??? (2010)
10
???? (1/5)
Source ??? (2010)
11
???? (2/5)

• ??(encoding)
• ?????????????????
• ??(channel)
• ??????????
• ????(formal channel)
• ??????????
• ???????
• ?????(informal channel)
• ??????????????????????

Source ??? (2010)
12
???? (3/5)
Source ??? (2010)
13
???? (4/5)

• ??(noise)
• ????????????,??????????
• ??????????????????,?????????????????????
• ??(decoding)
• ???(message)?????(idea)???

Source ??? (2010)
14
???? (5/5)

• ??(feedback)
• ???????????
• ??????????
• ???????????????????

Source ??? (2010)
15
?????????
Source ??? (2010)
16
?????????

• ????????
• ????????????????
• ??????
• ????????????
• ???????
• ??????
• ????
• ??????

Source ??? (2010)
17
???? (self-disclosure)

• ????????,?????????

Source ??? (2010)
18
?????
19
?me
20
????(Johari Window)(Joseph Luft Harry Ingham,
1969)
????
????
???? ??? (Blind)
???? ??? (Open)
(???)
(???)
????
???? ??? (Unknown)
???? ??? (Hidden)
?????
(???)
(???)
Source ??? (2010)
21
????? (Defensive behaviors)?????? (Supportive
behaviors)(Jack Gibb, 1961)
Source ??? (2010)
22
?????

• ???????????????,????????????,????????????????

Source ??? (2010)
23
???????

• ????(squarely S)
• ?????(open O)
• ????????????(lean L)
• ????????(eye contact E)
• ????????(relex R)

Source ??? (2010)
24
????????

• ???
• ??????????
• ?????
• ????????????,??????????,?????????
• ??
• ????????????????????
• ??
• ?????????????????????

Source ??? (2010)
25
Summary

• ???????
• ???????????
• ?????????????
• ????????????
• ??????????

Source ??? (2010)
26
References

• ???,????,2010,??
• ???,???,?????????? (How to win friends
  influence people, Dale Carnegie), 2004, ??