Training for Organizations

1
Training for Organizations

• Training Administration

2
Training Administration

• The details upon which program implementation
  rests

3
Administrative Support

• Informative easy access to program description
• Customer-focused registration procedures
• Well organized and appealing participant materials

4
Administrative Support

• High quality visuals and copies
• Properly prepared physical facilities
• Everything works!

5
Information about programs

• Catalogs and Schedules
• Advertising and Marketing
• Bulletin boards
• Webcasts
• Email
• The coffee corner!

6
Registering Participants

• Registering or wait-listing
• Providing confirmation letters
• Providing reminder letters
• Handling cancellations
• Producing class rosters

7
Software Registration Systems

• Check this selected Website for up-to-date report
  samples
• Pathlore http//www.pathlore.com

8
Pre-work

• Advance submission of pre-work
• Feedback on participants as pre-work
• The confidentiality of feedback data
• Preparing a pre-work checklist
• See Figure 10-4

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Preparing Instructional Materials
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Kicking the Tires

• Test computers, projectors
• Ensure pads on flip chart easels
• Put handouts in order
• Check name tags
• Check HVAC

11
Facility Planning

• The role of tables
• The position of the trainer
• Providing for break-out groups
• How many chairs?
• Provide seating instructions?

12
Room Arrangements for Lectures

• How would you arrange a room for a large lecture
  group?
• How would you arrange a room for a panel
  discussion?

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Other Room Configurations

• Small group configurations
• Problem solving groups
• Groups using computers

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Supporting Delivery

• Ensure materials are ready
• Set up and run equipment (e.g., video projector)
• Food and drink!

15
Supporting Evaluation

• Reaction
• Learning
• Behavior
• Organizational Results
• Process

16
The Training Budget

• Centralized vs. Decentralized
• who pays?

• Strategic Funding
• the long term perspective

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Budget Categories
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Training Dept. Reports

• Training Activity Reports
• Is the training department moving in the right
  direction?

• Transcripts
• What training programs have individuals completed?

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Question for Discussion

• What learning experience have you had where
  physical surroundings played a major part in the
  success or failure of the experience itself?