Advanced Maintenance Presentation Node Repair

1
Advanced Maintenance Presentation Node Repair
System Upgrade

• ltInsert Dategt

2
Advanced Maintenance Presentation Node Repair
System Upgrade

• 1. Agenda

3
Advanced Maintenance Presentation1. Agenda

• Topics covered in this training presentation are
• Agenda
• Purpose
• Addresses the intended audience
• Typical System Overview (Basic)
• Before The Upgrade
• Configuration to Remember
• OIU configuration
• RIU configuration
• CSU configuration (telephony)
• Dial Plan
• CM configuration

4
Advanced Maintenance Presentation1. Agenda

• Network to be wary of
• Network Structure and impact of incorrect
  configuration
• IP Switch configurations
• IP Plan
• Multicast addresses
• Upgrading Spare Part or System (software
  roll-out)
• Operator Position
• Operator Console Unit (OCU)
• Operator Interface Unit (OIU)
• Radio Interface Unit (RIU)
• DSP/AIM
• Linux ETX
• Communication Server Unit (CSU)

5
Advanced Maintenance Presentation Node Repair
System Upgrade

• 2. Purpose

6
Advanced Maintenance Presentation2. Purpose

• This training course is directed to personnel
  that are responsible for maintaining the
  SwitchplusIP Voice Communications System.
• Prerequisites
• Students have participated in the following C4i
  training courses
• System Maintenance Training Course (Mandatory)
• Configuration Module Training Course (Mandatory)
• Operator Position Training Course (Optional)

7
Advanced Maintenance Presentation2. Purpose

• Students will learn
• Typical System Architecture
• Customer specific configuration and where it
  resides
• How to capture configuration customisations
• Upgrading Spare Parts and the system as a whole
  (software roll-out)

8
Advanced Maintenance Presentation Node Repair
System Upgrade

• 3. Typical System (Overview)

9
Advanced Maintenance Presentation3. Typical
System (Overview)

• The SwitchplusIP Voice Communication System
  provides operators the ability to interface with
  radio, telephone and intercom services.
• The system is comprised of the following basic
  components
• Operator Positions
• Communication Server Units (CSU)
• Radio Interface Units (RIU)
• The system is monitored and managed by the
  Maintenance Server Unit (MSU)
• The basic system components are interconnected
  via Ethernet and managed by dual redundant
  (optional) LAN Interface Units (a.k.a. IP
  Switches).

10
Advanced Maintenance Presentation3. Typical
System (Overview)

• The SwitchplusIP Network Topologies (Overview)
• Single (non-redundant) LAN
• This model is usually reserved for small systems
  such as a mobile dismount system where down-time
  is not a critical factor.
• Dual Redundant LAN
• C4i preferred network configuration prior to
  Product 7.0
• All equipment is connected to two (2) independent
  LANs (i.e. LAN A and LAN B) where all data is
  duplicated on each LAN.
• Active-Standby LAN (a.k.a. Main / Backup)
• C4i preferred network configuration post Product
  7.0
• All equipment is connected to two (2) LANs (i.e.
  LAN A and LAN B) however data is not duplicated
  on both LANs instead LAN A is used unless the
  connection fails then reverting to LAN B (or
  standby connection).

11
Advanced Maintenance Presentation3. Typical
System (Overview)

• Single (non-redundant) LAN
• In a Single LAN topology, all equipment is
  connected to a single LAN, as the name suggests.
• Should any piece of equipments connection to the
  LAN fail (such as an OIU, RIU or CSU), its
  resources are lost as there is no other network
  communication path for the unit.
• Therefore if an OIU loses its Ethernet connection
  (such as the port is blocked at the switch or the
  cable is disconnected or broken), that operator
  position is lost.
• For an RIU, its radio resources are lost.
• For a CSU, if the system only contains one CSU,
  all radio and telephony services are lost
  however, if the system contains two CSUs, the
  secondary CSU will manage radio and telephony
  resource connections.

12
Advanced Maintenance Presentation3. Typical
System (Overview)

• Single (non-redundant) LAN
• It is recommended that if a Single LAN topology
  is used, a very high availability IP switch is
  used to minimize the likeliness of a switch port
  failing.
• Note If the switch completely fails, all
  services are lost.

13
Advanced Maintenance Presentation3. Typical
System (Overview)

• Single (non-redundant) LAN

14
Advanced Maintenance Presentation3. Typical
System (Overview)

• Dual Redundant LAN
• All equipment is connected to two (2) independent
  LANs (i.e. LAN A and LAN B).
• Data is sent on both LAN A and LAN B.
• In this situation, should any piece of
  equipments connection to LAN A fail, its
  resources are not lost as it will still have a
  network connection on LAN B.
• Note In order to maintain a dual-redundant
  topology between remote locations or additional
  sites (for multi-site systems), two communication
  links must be used and two switches are required
  at each location or site. A single communication
  link can be used to connect the locations or
  sites using routers but this will make the
  routers and link a single point of failure.

15
Advanced Maintenance Presentation3. Typical
System (Overview)

• Dual Redundant LAN

16
Advanced Maintenance Presentation3. Typical
System (Overview)

• Active-Standby LAN
• All equipment is connected to two (2) LANs (i.e.
  LAN A and LAN B).
• Data is not duplicated on both LANs, instead LAN
  A is used unless the connection fails then
  reverting to LAN B (or standby connection).
• In this situation, should any piece of
  equipments connection to a switch fail, its
  resources are not lost as it will still have a
  network connection. Audio may be lost
  temporarily as the equipment switches from using
  LAN A to LAN B. The impact is minimal.
• Note that in order to maintain a dual-redundant
  topology between remote locations or additional
  sites (for multi-site systems), two communication
  links must be used and two switches are required
  at each location or site. A single communication
  link can used to connect the locations or sites
  using routers but this will make the routers and
  link a single point of failure.

17
Advanced Maintenance Presentation3. Typical
System (Overview)

• Active-Standby LAN

18
Advanced Maintenance Presentation3. Typical
System (Overview)

• Communication across a WAN
• SwitchPlusIP has the ability to access radios at
  the same site and across multiple sites using a
  communication link or WAN.
• If resources other than the SwitchPlusIP system
  use the link care must be taken to ensure system
  stability.
• The following points must be considered
• Bandwidth Varies with system size, usage,
  recording methodology and network topology.
• IP Plan Devices that are not part of the
  SwitchPlusIP system can not share the same IP
  addresses or use the same multicast ports.
• Network Isolation Need to verify that devices
  outside the system are blocked from writing to or
  monitoring anything on the IP Plan.

19
Advanced Maintenance Presentation3. Typical
System (Overview)

• Network Isolation
• If resources other than the SwitchPlusIP system
  use the same network infrastructure measures may
  need to be put in place to ensure system
  stability and harmony.
• Virtual LAN
• VLANs provide network segmentation by treating
  VLAN members as through they are on a separate
  physical network.
• They provide data security through this network
  segmentation (or isolation).
• They can span across WANs allowing physically
  separate sites appear as local.
• Simplify traffic flow management across shared
  networks.

20
Advanced Maintenance Presentation3. Typical
System (Overview)

• Notes
• --------------------------------------------------
  --------------------------------------------------
  ---------
• --------------------------------------------------
  --------------------------------------------------
  ---------
• --------------------------------------------------
  --------------------------------------------------
  ---------
• --------------------------------------------------
  --------------------------------------------------
  ---------
• --------------------------------------------------
  --------------------------------------------------
  ---------
• --------------------------------------------------
  --------------------------------------------------
  ---------
• --------------------------------------------------
  --------------------------------------------------
  ---------
• --------------------------------------------------
  --------------------------------------------------
  ---------
• --------------------------------------------------
  --------------------------------------------------
  ---------

21
Advanced Maintenance Presentation Node Repair
System Upgrade

• 4. Before The Upgrade

22
Advanced Maintenance Presentation4. Before The
Upgrade

• There are a couple of important things to
  remember before performing a node replacement or
  software node/system upgrade.
• Configuration.
• What needs to be captured before commencing a
  part replacement or upgrade?
• What has to be reinstated after the upgrade?
• Network configuration to be wary of

23
Advanced Maintenance Presentation4. Before The
Upgrade

• Configuration

NOT ALL SYSTEM PARAMETERS ARE STORED WITHIN THE
CONFIGURATION MODULE
24
Advanced Maintenance Presentation4. Before The
Upgrade

• System Integration specific configuration
  parameters
• After installing the SwitchplusIP Product site
  specific configuration customisations are
  normally performed as no two sites are identical.
• These customisations reside on the specific nodes
  of the system.
• OIU configuration
• RIU configuration
• CSU configuration
• and then there is the CM Configuration (or
  Configuration Module file)

25
Advanced Maintenance Presentation4. Before The
Upgrade

• Operator Position Configuration
• There is no specific OCU configuration that
  requires backing up however the OIU may be a
  different story if using a mixture of different
  types or kinds of peripherals.
• Each of the OIUs interfaces (headset, handset,
  desk microphones, etc) have setup parameters
  like
• Mic Ear gain and bias voltage (for electret
  microphones)

26
Advanced Maintenance Presentation4. Before The
Upgrade

• Operator Position Configuration
• You may wish to record the OIU Name

27
Advanced Maintenance Presentation4. Before The
Upgrade

• Operator Position Configuration
• Network Configuration (Dual Redundant / Bridged /
  Active-Standby)
• Record the LAN Options.
• NOTE Bridged mode in a LAN A/B environment
  will have dire consequences.

28
Advanced Maintenance Presentation4. Before The
Upgrade

• Operator Position Configuration
• Unfortunately there is not an automated method
  for capturing these parameters and then applying
  them to the system post upgrade.
• There is however a method for rolling-out these
  configuration parameters to all OIU's
  simultaneously after capturing them manally
• The Product Release Disc
• Generic OIU Parameters (for all OIUs) reside
• \DSP_Software\Command_Post_S11\OIU\AimOIUConfig.tx
  t
• Specific OIU Parameters (for individual OIUs)
  reside
• \DSP_Software\Command_Post_S11\OIU\OIU1-AimOIUConf
  ig.txt
• \DSP_Software\Command_Post_S11\OIU\OIU2-AimOIUConf
  ig.txt
• \DSP_Software\Command_Post_S11\OIU\OIU3-AimOIUConf
  ig.txt

29
Advanced Maintenance Presentation4. Before The
Upgrade

• Radio Interface Unit (DSP/AIM) Configuration
• The Software Release Disc will contain generic
  configuration parameters for each radio
  interface. Therefore any radio specific
  modifications made during the system integration
  phase need to be captured.
• These parameters include
• Radio Tx and Rx Signalling (EM, 4-Wire, DIO,
  VAD/VOX, etc)
• VAD Threshold and hold timers
• Gain Settings
• Serial Port Settings for radio control, etc

30
Advanced Maintenance Presentation4. Before The
Upgrade

• Radio Interface Unit (DSP/AIM) Configuration
• The recommended method for capturing these
  parameters (for your records) is via the RIU web
  page. Specifically the CONFIG SUMMARY page.

31
Advanced Maintenance Presentation4. Before The
Upgrade

• Radio Interface Unit (DSP/AIM) Configuration
• Print a copy of this page for each RIU within the
  system.

32
Advanced Maintenance Presentation4. Before The
Upgrade

• Radio Interface Unit (DSP/AIM) Configuration

33
Advanced Maintenance Presentation4. Before The
Upgrade

• Radio Interface Unit (DSP/AIM) Configuration
• Using this information the RIUs can be manually
  updated (via the web page) post upgrade or the
  RIU specific configuration files can be edited
  for automatic roll-out during the software
  upgrade.
• The Product Release Disc
• Generic RIU Parameters (for all RIUs) reside
• \DSP_Software\Command_Post_S11\RIU\AimOIUConfig.tx
  t
• Specific RIU Parameters (for individual RIUs)
  reside
• \DSP_Software\Command_Post_S11\RIU\RIU1-AimRIUConf
  ig.txt
• \DSP_Software\Command_Post_S11\RIU\RIU2-AimRIUConf
  ig.txt
• \DSP_Software\Command_Post_S11\RIU\RIU3-AimRIUConf
  ig.txt

34
Advanced Maintenance Presentation4. Before The
Upgrade

• CSU Configuration
• The Event Log is not preserved through a software
  installation event.
• To Archive Event Logs go into the CSU web page
  selecting Maintenance Scripts Login.
• Username manager
• Password manager

35
Advanced Maintenance Presentation4. Before The
Upgrade

• CSU Configuration
• Use the Sync DB if replacing spare in Dual CSU
  system. This will ensure Logs are synchronised
  between both CSUs (prevents loss in the case of
  fail-over event).
• Use the Start Archive or Start Backup when
  upgrading to new software release.

36
Advanced Maintenance Presentation4. Before The
Upgrade

• CSU Configuration
• Standard CSU configuration for SwitchplusIP
  Product is P/N 685-800-006
• Telephony Interface configuration of 8 Port FXO
  (analogue) and 2 Port E1/T1 (Digital) as depicted
  below.
• Telephony configuration other than standard
  Product must be reconfigured as part of the
  software upgrade activity.

37
Advanced Maintenance Presentation4. Before The
Upgrade

• CSU Configuration
• Telephony hardware configuration is stored on the
  CSU and must be retrieved using an (S)FTP or
  secure copy (SCP) client such as WinSCP

• Connect to the CSU and login with superuser
  privileges.

38
Advanced Maintenance Presentation4. Before The
Upgrade

• CSU Configuration

• Traverse to directory
• /etc/asterisk
• Drag file chan_dahdi.conf to temp drive or a
  memory key.

39
Advanced Maintenance Presentation4. Before The
Upgrade

• CSU Configuration

• Select Copy
• The file is then copied to the local computer.

40
Advanced Maintenance Presentation4. Before The
Upgrade

• CSU Configuration
• Sample chan_dahdi.conf information
• E1 port signalling and protocol information.
• FXO port configuration

41
Advanced Maintenance Presentation4. Before The
Upgrade

• CSU Configuration
• Project specific dial plan changes must also be
  preserved if different from standard Product
  configuration (most likely).
• These are also stored on the CSU and retrieved in
  the same manner as the telephony hardware
  configuration.
• Extensions.conf /etc/asterisk/extensions.conf
• This configuration file contains the dial plan
  and controls how all incoming and outgoing calls
  are routed within the system.
• This file may be different between software
  Product releases and therefore may require manual
  massaging.
• SIP.conf /etc/asterisk/sip.conf
• This configuration file contains parameters
  relating to sip client access. All SIP clients
  hosts must be configured within this file to gain
  access to the system. For example this is where
  the Operator Position, Radio and SIP Trunks
  contexts are identified.

42
Advanced Maintenance Presentation4. Before The
Upgrade

• User Accounts Phonebook
• All user accounts (with the exception of the
  C4iMaintainer account) are managed centrally on
  the CSU by the Lightweight Directory Access
  Protocol (LDAP) service.
• All phonebook entries are also managed by LDAP.
• These can be exported from LDAP using the web
  interface or LDAPAdmin tool.

43
Advanced Maintenance Presentation4. Before The
Upgrade

• User Accounts
• Start LDAPAdmin
• Select Start-gtConnection
• Select New connection
• Enter Host IP Address
• Select Fetch DNs
• Select OK

44
Advanced Maintenance Presentation4. Before The
Upgrade

• User Accounts
• Select CSU Connection
• Select OK

45
Advanced Maintenance Presentation4. Before The
Upgrade

• User Accounts
• You can export
• Whole database
• Accounts
• Groups
• People (i.e. Phonebook)
• Select Whole database
• Select Tools-gtExport

46
Advanced Maintenance Presentation4. Before The
Upgrade

• User Accounts
• Enter in a filename or use the folder icon to
  browse your local computer.
• Check include subdirectories
• Select OK
• Select CLOSE once complete

47
Advanced Maintenance Presentation4. Before The
Upgrade

• User Accounts
• All account information is stored in plain text
  (including passwords) so handle exported files
  accordingly.
• Importing user accounts and the phonebook are
  just as simple by selecting
• the Tools-gtImport Option

48
Advanced Maintenance Presentation4. Before The
Upgrade

• CM Configuration
• Last but not least the CM configuration must be
  backed up.

CAUTION CM Configuration files may be
incompatible between SwitchplusIP Product
Releases. Professional conversion may be
required that can only be performed by C4i.
49
Advanced Maintenance Presentation4. Before The
Upgrade

• Network configuration to be wary of
• Network Structure and impact of incorrect
  configuration
• If the current network is setup in an
  Active-Standby configuration, installing a node
  (such as an RIU or OIU) in the Dual Redundant
  (LAN A / LAN B) or Bridged configuration will not
  have any drastic affects on the system however
  that specific node will not behave as expected
  However
• If the current network is setup in a Dual
  Redundant (LAN A / LAN B) configuration,
  installing a node (such as an RIU or OIU) in the
  Bridged configuration will cause unwanted network
  loops. This may cause the entire system to fail.
• IP Switch configurations
• Correct protocols must be setup depending on
  network topology (e.g. Spanning tree protocol,
  LANs, etc).

50
Advanced Maintenance Presentation4. Before The
Upgrade

• Network configuration to be wary of
• IP Plan
• Release 7.0 changed the standard IP plan for
  Product.
• Multicast address range
• 238.1.1.1 database notifier
• 239.0.0.0 239.255.255.255 SwitchplusIP Voice
  multicast allocation
• Time Server Architecture
• CSU manages system time
• CSU points to external time source

51
Advanced Maintenance Presentation4. Before The
Upgrade

• Time Synchronisation
• Synchronisation provided by NTP Server
• The CSU (master) is the primary time source for
  all nodes.
• External NTP server is the primary time source
  for the CSU (master) node.

52
Advanced Maintenance Presentation4. Before The
Upgrade

• Notes
• --------------------------------------------------
  --------------------------------------------------
  ---------
• --------------------------------------------------
  --------------------------------------------------
  ---------
• --------------------------------------------------
  --------------------------------------------------
  ---------
• --------------------------------------------------
  --------------------------------------------------
  ---------
• --------------------------------------------------
  --------------------------------------------------
  ---------
• --------------------------------------------------
  --------------------------------------------------
  ---------
• --------------------------------------------------
  --------------------------------------------------
  ---------
• --------------------------------------------------
  --------------------------------------------------
  ---------
• --------------------------------------------------
  --------------------------------------------------
  ---------

53
Advanced Maintenance Presentation4. Before The
Upgrade

• Notes
• --------------------------------------------------
  --------------------------------------------------
  ---------
• --------------------------------------------------
  --------------------------------------------------
  ---------
• --------------------------------------------------
  --------------------------------------------------
  ---------
• --------------------------------------------------
  --------------------------------------------------
  ---------
• --------------------------------------------------
  --------------------------------------------------
  ---------
• --------------------------------------------------
  --------------------------------------------------
  ---------
• --------------------------------------------------
  --------------------------------------------------
  ---------
• --------------------------------------------------
  --------------------------------------------------
  ---------
• --------------------------------------------------
  --------------------------------------------------
  ---------

54
Advanced Maintenance Presentation Node Repair
System Upgrade

• 5. Software Upgrade

55
Advanced Maintenance Presentation5. Software
Upgrade

• Upgrading a spare part or system (software
  roll-out)
• Whether upgrading the system or a spare part the
  tools and method are the same.
• Everything required to upgrade the system resides
  on the SwitchplusIP Product release disc.
  Software upgrades are performed over the IP
  network.
• The release disc includes software and
  configuration data for
• Operator Positions
• Operator Console Unit
• Operator Interface Unit
• Radio Interface Units
• AIM (DSP)
• Linux ETX
• Communication Server Unit

56
Advanced Maintenance Presentation5. Software
Upgrade

• Upgrading a spare part or system (software
  roll-out)
• The upgrade process is performed using the
  Maintenance Server Unit (MSU)
• The upgrade must be performed by the
  c4imaintainer account. This is the only time the
  c4imaintainer account should be used. Normal
  operation the MSU should be logged into as
  maintainer (or operator prior to Release 9).

57
Advanced Maintenance Presentation5. Software
Upgrade

• Upgrading a spare part or system (software
  roll-out)
• Software Release Disc Directory
• Select
• \C4iUpgrader\C4iUpgrader.exe

58
Advanced Maintenance Presentation5. Software
Upgrade

• Upgrading a spare part or system (software
  roll-out)
• Refer to the System Setup Manual for complete
  instructions

• Ensure the Site is chosen correctly.

59
Advanced Maintenance Presentation5. Software
Upgrade

• Upgrading a spare part or system (software
  roll-out)

• Lists all the nodes within the system

60
Advanced Maintenance Presentation5. Software
Upgrade

• Upgrading a spare part or system (software
  roll-out)

• Operator Console Upgrade
• This process rolls out the SwitchplusIP software
  application to the touch panel PCs (OCUs).
• Process requires the OCUs to be powered however
  does not require the positions to be logged in.

61
Advanced Maintenance Presentation5. Software
Upgrade

• Upgrading a spare part or system (software
  roll-out)
• Operator Console Upgrade

• Select the Operator tab.

62
Advanced Maintenance Presentation5. Software
Upgrade

• Upgrading a spare part or system (software
  roll-out)
• Operator Console Upgrade

• Select the Operator nodes from the DEVICE
  SUGGESTION table and then select ADD SELECTION
• OR
• Select ADD SITE to upgrade all Positions

63
Advanced Maintenance Presentation5. Software
Upgrade

• Upgrading a spare part or system (software
  roll-out)
• Operator Console Upgrade

• Selected nodes appear in the SELECTED DEVICES
  table
• To roll-out the software select START UPGRADE

64
Advanced Maintenance Presentation5. Software
Upgrade

• Upgrading a spare part or system (software
  roll-out)
• Operator Console Upgrade

• Upgrade Summary is displayed on the right.
• To view a detailed progress select the individual
  OCU in summary window. Detailed progress
  displayed below.

65
Advanced Maintenance Presentation5. Software
Upgrade

• Upgrading a spare part or system (software
  roll-out)
• Operator Console Upgrade

• After selecting the individual OCU the detailed
  progress is displayed below.

66
Advanced Maintenance Presentation5. Software
Upgrade

• Upgrading a spare part or system (software
  roll-out)
• Operator Interface Unit (OIU) Upgrade

• This process rolls out the DPS (or AIM) software
  to the OIU.
• Process is identical to the RIU DSP software
  upgrade.

67
Advanced Maintenance Presentation5. Software
Upgrade

• Upgrading a spare part or system (software
  roll-out)
• OIU Upgrade

• Select the DSP tab.

68
Advanced Maintenance Presentation5. Software
Upgrade

• Upgrading a spare part or system (software
  roll-out)
• OIU Upgrade

• Select the OIU/RIU nodes from the DEVICE
  SUGGESTION table and then select ADD SELECTION
• OR
• Select ADD SITE to upgrade all OIU and RIUs.

69
Advanced Maintenance Presentation5. Software
Upgrade

• Upgrading a spare part or system (software
  roll-out)
• OIU Upgrade

• Selected nodes appear in the SELECTED DEVICES
  table
• To roll-out the software select START UPGRADE
• To perform Advanced capability select ADVANCED.

70
Advanced Maintenance Presentation5. Software
Upgrade

• Upgrading a spare part or system (software
  roll-out)
• OIU Upgrade

• The Advanced menu allows the maintainer to
• Upgrade the individual components of the OIU.
• Configure the OIU or RIU DSP.
• Change the IP Address of the unit.

71
Advanced Maintenance Presentation5. Software
Upgrade

• Upgrading a spare part or system (software
  roll-out)
• DSP Upgrade Menu
• Clear Logging clears the internal debug log
  memory
• Upgrade the individual components of the OIU
• Boot Upgrade Upgrades the boot loader
  application only
• Image Upgrade Upgrades the main application
  only
• Configure OIU or RIU
• This menu allows the maintainer to reset the OIU
  or RIU configuration parameters to the default on
  the release disc.
• Change IP Address
• Allows the maintainer to alter the IP address of
  the unit.

72
Advanced Maintenance Presentation5. Software
Upgrade

• Upgrading a spare part or system (software
  roll-out)
• OIU Upgrade

• Upgrade Summary is displayed on the right.
• To view a detailed progress select the individual
  OIU in summary window. Detailed progress
  displayed below.

73
Advanced Maintenance Presentation5. Software
Upgrade

• Upgrading a spare part or system (software
  roll-out)
• OIU Upgrade

• After selecting the individual OIU the detailed
  progress is displayed below.

74
Advanced Maintenance Presentation5. Software
Upgrade

• Upgrading a spare part or system (software
  roll-out)
• OIU Upgrade

• Completion of the Upgrade and successful download
  of default configuration parameters.

75
Advanced Maintenance Presentation5. Software
Upgrade

• Upgrading a spare part or system (software
  roll-out)
• OIU Upgrade

• Please Note the RIU DSP upgrade is performed in
  an identical fashion to the OIU DSP upgrade and
  can be performed simultaneously if desired.

76
Advanced Maintenance Presentation5. Software
Upgrade

• Upgrading a spare part or system (software
  roll-out)

• RIU ETX (Linux) and CSU Upgrade
• This process rolls out the SwitchplusIP software
  application to the RIU ETX and/or CSU.
• Naturally the RIU/CSU must be powered and
  connected to the network.

77
Advanced Maintenance Presentation5. Software
Upgrade

• Upgrading a spare part or system (software
  roll-out)
• RIU ETX (Linux) and CSU Upgrade
• The RIU and CSU upgrade process requires an
  intermediary to serve the software upgrade (which
  is an operating system image that includes the
  SwitchplusIP application suite).
• This intermediary is known as the NUS or Network
  Upgrade Server.
• The NUS runs as a virtual machine on the MSU. It
  is a unix based VM that takes the operating
  system image from the MSU and transfers it to the
  destination RIU ETX or CSU.
• The only manual interaction with the NUS (other
  that starting it) is when you have to reconfigure
  an RIU ETX (or CSU) for a different position (or
  site), like a spare part and you do not know the
  units MAC (Media Access Control) Address.

78
Advanced Maintenance Presentation5. Software
Upgrade

• Upgrading a spare part or system (software
  roll-out)
• RIU ETX (Linux) and CSU Upgrade
• Network Upgrade Server
• The VM serves DHCP (Dynamic Host Configuration
  Protocol) requests and therefore there cannot be
  another DHCP server within the system.
• The NUS serves DHCP requests for approximately 60
  minutes after the VM has been booted and
  therefore the NUS should only be running during
  an upgrade event.
• The NUS is on the release disc and installed onto
  the MSU as part of the MSU installation
  procedure.
• Refer to 1322-011 SwitchplusIP System Setup
  Manual

79
Advanced Maintenance Presentation5. Software
Upgrade

• Upgrading a spare part or system (software
  roll-out)
• Startup the NUS on the MSU. There should be a
  desktop shortcut
• however if not it can be started by opening
  VMPlayer via the Start Bar.

• If the VM has been run recently it will be listed
  under Recent Virtual Machines.
• If it is not displayed select the Open option
  under Commands.

80
Advanced Maintenance Presentation5. Software
Upgrade

• Upgrading a spare part or system (software
  roll-out)
• Select C\Nus\CentOS_NUS

• Then Open

81
Advanced Maintenance Presentation5. Software
Upgrade

• Upgrading a spare part or system (software
  roll-out)
• NUS Login Display

82
Advanced Maintenance Presentation5. Software
Upgrade

• Upgrading a spare part or system (software
  roll-out)
• RIU ETX and CSU Upgrade

• Select the LINUX tab.

83
Advanced Maintenance Presentation5. Software
Upgrade

• Upgrading a spare part or system (software
  roll-out)
• RIU ETX and CSU Upgrade

• Select the RIU or CSU nodes from the DEVICE
  SUGGESTION table and then select ADD SELECTION
• OR
• Select ADD SITE to upgrade all RIUs and CSUs in
  the system

84
Advanced Maintenance Presentation5. Software
Upgrade

• Upgrading a spare part or system (software
  roll-out)
• RIU ETX and CSU Upgrade

• Selected nodes appear in the SELECTED DEVICES
  table
• To roll-out the software select START UPGRADE

85
Advanced Maintenance Presentation5. Software
Upgrade

• Upgrading a spare part or system (software
  roll-out)
• RIU ETX and CSU Upgrade

• Upgrade Summary is displayed on the right.
• To view a detailed progress select the NUS or
  individual RIU or CSU in summary window.
  Detailed progress displayed below.

86
Advanced Maintenance Presentation5. Software
Upgrade

• Upgrading a spare part or system (software
  roll-out)
• RIU ETX and CSU Upgrade

• After selecting the individual node the detailed
  progress is displayed below.

87
Advanced Maintenance Presentation5. Software
Upgrade

• Upgrading a spare part or system (software
  roll-out)
• RIU ETX and CSU Upgrade

• Completion of the Upgrade.

88
Advanced Maintenance Presentation5. Software
Upgrade

• Upgrading a spare part or system (software
  roll-out)
• RIU ETX not Configured?

• When the selected node appears in the SELECTED
  DEVICES table as Offline the node cannot be
  reached using the associated IP address.
• This is common when replacing a node with a spare
  (as it has not been preconfigured for the correct
  node).

89
Advanced Maintenance Presentation5. Software
Upgrade

• Upgrading a spare part or system (software
  roll-out)
• RIU ETX and CSU Upgrade

• To roll-out the software to an non-configured
  node select START UPGRADE

90
Advanced Maintenance Presentation5. Software
Upgrade

• Upgrading a spare part or system (software
  roll-out)
• RIU ETX and CSU Upgrade

• The NUS attempts to contact the node
  unsuccessfully.
• The failure is managed by the C4iUpgrader which
  then asks for the nodes MAC address

91
Advanced Maintenance Presentation5. Software
Upgrade

• Upgrading a spare part or system (software
  roll-out)
• RIU ETX and CSU Upgrade

• The failure is managed by the C4iUpgrader which
  then asks for the nodes MAC address
• This is where manual interaction with the NUS
  provides the necessary assistance.

92
Advanced Maintenance Presentation5. Software
Upgrade

• Upgrading a spare part or system (software
  roll-out)
• RIU ETX and CSU Upgrade

• Log into the NUS using the following
• Username root
• Password workstation

93
Advanced Maintenance Presentation5. Software
Upgrade

• Upgrading a spare part or system (software
  roll-out)
• RIU ETX and CSU Upgrade

• Type
• tail -f /var/log/messages
• Then press Enter (or Return) a few times on the
  keyboard.

94
Advanced Maintenance Presentation5. Software
Upgrade

• Upgrading a spare part or system (software
  roll-out)
• RIU ETX and CSU Upgrade

• Blank lines created by pressing Enter a few
  times.
• Power cycle the node to be upgraded (in this
  instance RIU_11_03).

95
Advanced Maintenance Presentation5. Software
Upgrade

• Upgrading a spare part or system (software
  roll-out)
• RIU ETX and CSU Upgrade

• MAC Address of the power cycled node appears in
  the messages window.
• Record MAC address for entry into the C4iUpgrader
  window.

96
Advanced Maintenance Presentation5. Software
Upgrade

• Upgrading a spare part or system (software
  roll-out)
• RIU ETX and CSU Upgrade

• Enter MAC Address captured by the NUS
• Select OK

97
Advanced Maintenance Presentation5. Software
Upgrade

• Upgrading a spare part or system (software
  roll-out)
• RIU ETX and CSU Upgrade

• Reboot (power cycle) the node when the
  C4iUpgrader requests.
• Select OK

98
Advanced Maintenance Presentation5. Software
Upgrade

• Upgrading a spare part or system (software
  roll-out)
• RIU ETX and CSU Upgrade

• Upgrade progresses and the node will be updated
  as normal from hereon.

99
Advanced Maintenance Presentation5. Software
Upgrade

• Notes
• --------------------------------------------------
  --------------------------------------------------
  ---------
• --------------------------------------------------
  --------------------------------------------------
  ---------
• --------------------------------------------------
  --------------------------------------------------
  ---------
• --------------------------------------------------
  --------------------------------------------------
  ---------
• --------------------------------------------------
  --------------------------------------------------
  ---------
• --------------------------------------------------
  --------------------------------------------------
  ---------
• --------------------------------------------------
  --------------------------------------------------
  ---------
• --------------------------------------------------
  --------------------------------------------------
  ---------
• --------------------------------------------------
  --------------------------------------------------
  ---------

100
Advanced Maintenance Presentation5. Software
Upgrade

• Notes
• --------------------------------------------------
  --------------------------------------------------
  ---------
• --------------------------------------------------
  --------------------------------------------------
  ---------
• --------------------------------------------------
  --------------------------------------------------
  ---------
• --------------------------------------------------
  --------------------------------------------------
  ---------
• --------------------------------------------------
  --------------------------------------------------
  ---------
• --------------------------------------------------
  --------------------------------------------------
  ---------
• --------------------------------------------------
  --------------------------------------------------
  ---------
• --------------------------------------------------
  --------------------------------------------------
  ---------
• --------------------------------------------------
  --------------------------------------------------
  ---------

101
Advanced Maintenance Presentation Node Repair
System Upgrade

• Questions?

102
Advanced Maintenance PresentationNotes

• --------------------------------------------------
  --------------------------------------------------
  ---------
• --------------------------------------------------
  --------------------------------------------------
  ---------
• --------------------------------------------------
  --------------------------------------------------
  ---------
• --------------------------------------------------
  --------------------------------------------------
  ---------
• --------------------------------------------------
  --------------------------------------------------
  ---------
• --------------------------------------------------
  --------------------------------------------------
  ---------
• --------------------------------------------------
  --------------------------------------------------
  ---------
• --------------------------------------------------
  --------------------------------------------------
  ---------
• --------------------------------------------------
  --------------------------------------------------
  ---------