Care and Justice Services

1

• Care and Justice Services
• South Africa

Presented by Frikkie Venter Managing Director
2
MANGAUNG CORRECTIONAL CENTRE (MCC)
3
What is a PPP?
degree of risk transfer to private party

• Outsource
• Capitalisation is for Government account
• Government buys specific services but retains
  risk
• Fixed and movable assets belong to government

• Privatise
• Assets purchased
• Liabilities purchased
• Government has regulatory function only

• PPP
• Private party
• Finances (whole or most)
• Designs
• Builds
• Operates
• Maintains
• Government purchases complete service and/or
  enables business
• Fixed assets belong to government

4
What is a PPP?
Traditional payment mechanism Example Govt-built
and operated project
Payment (Rands)
Overruns
Delay costs
Construction/ development
Overruns
Operating costs
0
3
10
15
Time (years)
5
What is a PPP?
PPP payment mechanism Example PPP Project
Payment (Rands)
Operational period Pre-set payment by Govt
against delivery
Construction Period No initial payment by Govt
0
2
10
15
Time (years)
6
(No Transcript)
7
Mangaung Correctional Centre
8
Introduction

• Mangaung Correctional Centre (MCC), is situated
  outside Bloemfontein
• 2928 adult, male, sentenced, Maximum Security,
  inmates
• 25 Year Contract
• Managed in terms of defined contractual outcomes
  that focus on
• Delivery of a Developmental approach White
  Paper in action

9
History of MCC

• On 10 March 1999, the Minister announced that the
  Ikhwezi-Consortium was awarded the 2928-bed
  maximum security centre in Bloemfontein.
• Further negotiations followed and the contract
  was signed with the Department of Correctional
  Services on 24 March 2000.
• Construction work commenced on site on 1 April
  2000 and was completed by 30 June 2001.
• MCC became operational on 1 July 2001.

10

• Inmate Population

11
Different Offences
12
Sentence length
13
Age Distribution
14

• Services Rendered

15
Scope of Operations

• Like any other correctional centre of DCS, MCC is
  governed by the Correctional Services Act (111 of
  1998) and has to abide to all relevant
  legislation.
• In addition to the above MCC has to comply to
  specific contractual outcomes as specified by
  Government in the Contract between the two
  parties.
• The following contractual outcomes are seen as
  the most relevant for the purpose of this
  presentation

16
Staffing

• 563 (481-G4S) employees of which 86 are from
  previously disadvantaged communities
• 29 women work within this all male offender
  correctional centre
• 3 disabled people work for us
• Follow a 7 work day establishment

17

• Safe Custody of inmates
• Safe environment
• Decent Conditions and meeting inmates needs
• Addressing inmates needs in a structured
  approach
• General
• Community Involvement
• Achievements/Awards
• Remarks from external visitors

18
1. Safe Custody of inmates

• In compliance with the relevant Legislation and
  contractual requirements regarding the safe
  custody of inmates entrusted to our care, the
  following extraordinary measures are in place at
  MCC.
• Risk assessment
• Admission assessment.
• Intelligence System
• Searching program
• Security system
• Incident management
•  

19
2. Safe environment

• Contractually the Contractor has to maintain
  order, control, discipline and a safe environment
  for staff and inmates. This is complied with by
  means of the following
• Ensure that maintenance to cells/buildings does
  not enable inmates to escape
• Ensure that inmates who are not complying with
  rules do not destabilize the operation of the
  centre
• A specially trained group of employees (Emergency
  Support Team) are the only employees who are
  allowed to use force, with approval from DCS.

20
2. Safe environment continues

• Comprehensive incident and command arrangements.
• The Contractor is fully responsible for Health
  and Safety. Drug control is a priority for the
  Company and we are very successful due to
• Effective searching of all employees, visitors
  and inmates.
• Mandatory Drug Testing when necessary.
• Use of Sniffer drug dogs.
• Effective intelligence system

21
3. Decent conditions and meeting inmates needs

• The following extraordinary measures are in
  process at MCC
• Induction process
• Assessment System for Prisoners (ASP) and
  Sentence Plan for each individual inmate.
• Signing of a compact agreement by inmates.
• Visits to inmates
• 48-Hour pre-booking system.
• Daily visiting hours.
• Special accommodation for children who visit.

22
3. Decent conditions and meeting inmates needs

• Family contact
• Inmates to receive mail within 24-hours after
  receiving at MCC.
• One free letter (stationary and postage) per
  week.
• Unlimited telephone calls at inmate cost.
• Inmate clothing
• All inmates to be issued with adequate range of
  blue coloured clothing. Range of clothing
  specified by Contract.
• Distinctive range of clothing to be worn by
  inmates who poses an escape risk.

23
3. Decent conditions and meeting inmates needs

• Food services
• Food services are outsourced to a sub-contractor.
• Three nutritious meals are provided on a daily
  basis.
• Menus developed and approved by Food Services
  sub-contractors dietitian.
• Special diets i.e. therapeutic diets will be
  provided when prescribed by a medical doctor and
  religious diets as recommended by the Chaplain.
  All other inmates will receive a high fiber/high
  protein diet. All qualifying HIV positive inmates
  receive a supplementary diet. .

24
3. Decent conditions and meeting inmates needs

• Healthcare Services
• Healthcare services - available 24-hours a day.
• A fully equipped chemist, x-ray facility,
  doctors consultation rooms, dentist facility,
  emergency treatment room form part of the centre.
• Healthcare is also provided in the housing blocks
  (units).
• There is a medical program in place for the
  following category of inmates
• Mentally ill
• Chronically illness
• Those who present a suicide and self-harm risk
  (SASH).

25
Access to Health Care
Profession Nr of Contacts per year
Doctor 5938 2.02 times a year
Nurse 196080 66.28 times a year
Specialists/Dentist 4150 1.41 times a year
26
4. Addressing inmates needs in a structured
approach

• A proper assessment is followed up with a proper
  sentence plan for individual inmates.
• All inmates follow a structured day program which
  ensures that they are unlocked from 07h30 in the
  morning and are only locked up again in the
  evening at 19h30
• The structured day program consists of two
  shifts, a morning and afternoon shift.
• Inmates are scheduled to attend work/programs
  while the other group will be scheduled to
  participate in free activities. (Sport,
  recreation etc.)

27
4. Addressing inmates needs in a structured
approach

• Structured day program
• The Structured Day Program is scheduled to
  accommodate movement management of inmates as
  well as space management. It is compiled around
  eight key components, namely
•   Work
• Education
• Vocational training
• Physical education
• Counselling
• Domestic activities
• Lifestyle options  

28
4. Addressing inmates needs in a structured
approach

• Inmate Care and Empowerment
• The aim of Inmate Care and Empowerment is to
  provide
• A caring and empowering environment
• Opportunities and programs for development.
• Inmates have the opportunity to be accountable
  and responsible citizens.

29
4. Addressing inmates needs in a structured
approach

• Education department
• Mother Tongue
• ABET Level 1 4
• Grade 11
• Grade 12
• Tertiary studies (own financial responsibility
  and Grade 12 pre-requisite).

30
4. Addressing inmates needs in a structured
approach

• Vocational Training
• Basic computer/Business Skills
• Office machine Operator
• Candle Making
• Garment Making
• Home Care
• Horticulture

• Upholstery
• Cleaning Services
• Hobby Making (Box making)
• Entrepreneurial Skills
• Leatherwork
• Woodwork

31
4. Addressing inmates needs in a
structured approach

• Assessment of ALL offenders within 2 weeks of
  arrival to determine strengths, needs and
  challenges
• 2928 offenders has an Individual Sentence Plan
  which is reviewed twice a year
• 40 hour activity week for each offender
• Structured day Programme
• 12 hours unlocked per day
• 91 matric pass rate for the past 7 years
• 4620 Certificates for Educational and Vocational
  Achievement awarded until end of 2008
• Literacy rate increased by 92.15

32
4. Addressing inmates needs in a structured
approach

• Social work services
• Social workers (10) and Social Auxiliary Workers
  (PDSOs) (15) render holistic programs to inmates
  to develop their knowledge, skills and values as
  follows
• The facilitation of these programs address
  offence specific needs and have as their aim to
  address remorse and guilt to enable the inmates
  to develop victim empathy and restore justice.
• The outcome of these programs focus on addressing
  the challenges of life in a way that will reflect
  accountable and responsible citizenship.

33
4. Addressing inmates needs in a structured
approach

• Psychological services
• 4 Psychologists focus on the offending behaviour
  of inmates in order to address those factors that
  initially contributed to the inmates criminal
  behaviour.
• The facilitation of psychological programs aims
  at addressing offence specific needs and develops
  remorse and guilt to enable the inmate to be in a
  position to extend victim empathy and restore
  justice. .

34
4. Addressing inmates needs in a
structured approach

• Activities and leisure
• Activities aim to ensure that sport, recreation
  and sport administration programs are provided to
  all interested inmates to encourage and stimulate
  self-development.
• Fourteen activity officers are employed and they
  are engaging at least 900 inmates a day

35
4. Addressing inmates needs in a structured
approach

• Library services
• A fulltime appointed librarian ensures that the
  library is sufficiently stocked and that inmates
  get the opportunity to make use of these services
  either in the library or in the living units via
  a trolley service.
• An average 3630 books are issued to inmates per
  month.
• To enable this, a schedule of rostered attendance
  at the library is used.
• Each inmate receives two opportunities per week
  to access the library services, but can access
  the trolley service daily
•  

36
4. Addressing inmates needs in a structured
approach

• Industries
• MCC believe that it is essential that inmates
  receive the opportunity to work in an industrial
  environment to establish workplace ethics and
  workplace discipline.
• During the production phase, inmates are trained
  in line with acceptable industrial standards and
  are taught how to master production work.
• Qualified contractors train inmates in the
  manufacturing of clothing, metal work and bread
  production.

37
4. Addressing inmates needs in a structured
approach

• Religious Care
• A full time Chaplain supported by fifty-three
  external religious workers from 31 different
  churches/faiths are involved in providing
  religious care to inmates. The following services
  are rendered
•  
• Church services for all dominations
• Small group discussions
• Prayer meetings
• Personal interview or counseling
• Religious teaching

38
5. General

• MCC has to submit a Strategic Plan for the MCC to
  the Department of Correctional Services (DCS)
  every 5 years. This strategic plan has to be in
  line with DCSs White Paper and other
  guidelines as indicated by DCS.
• DCS has a Correctional Services Controller on
  site at Mangaung Correctional Centre. The
  Controller and his staff have unrestricted access
  to the Centre at any time.
• All employees of MCC have to be fully trained in
  their duties and functions that are pre-approved
  by the Commissioner of Correctional Services. All
  staff undergo continuation training of 40 hours
  per year.

39
6. Community Involvement

• The Mangaung and Free State communities have
  benefited directly as a result from skills
  development and training of offenders
• 1015 school desks were donated to ten (10) under
  privileged schools
• 75 tons of vegetables from the horticulture
  gardens donated to Shelters, Childrens homes,
  Centres for people with disabilities and the
  elderly
• Three (3) Victim support rooms at local Police
  Stations revamped and equipped with furniture and
  toys manufactured by offenders. The next victim
  support room will be revamped in September during
  the 16 days of activism against violence against
  women and children
• 7500 Candles donated to CANSA as part of their
  annual Relay for Life.

40
6. Community Involvement

• Life Solutions Program Employees of MCC
  facilitate courses on skills development for
  children who are in conflict with the Law
• Participation in the yearly 16 Days of Activism
  Against Woman and Child Abuse campaigns since
  2006
• Refurbishing of Victim Support Rooms at SAPS
  Police Stations since 2006
• Community Indabas take place on a regular basis.

41
7. Achievements/Awards

• NOSA Health and Safety Audit Five star rating
  awarded (2009)
• Free State Premiers Award Gold Award in the
  Private Sector, State Agencies and Para-statals
  section (2007, 2008)
• Best ABET Adult Learning Centre in the Free State
  (2007, 2008,2009)
• SAFMA - Facilities Management Project of the Year
  Award (2005)
• Risk Manager of the Year Ronsley Phillips MCC
  Safety Health and Environmental Supervisor
• Mangaung Correctional Centre International winner
  at the NOSA awards in the Section Health Social
  Work other community, Social and personal
  services, activities, education public
  administration and defence

42
8. Remarks received from external visitors

• Martin Neary (Former British Commissioner of
  Correctional Services) I found the day
  absolutely fascinating and I am left entirely
  convinced about the feasibility of running a
  prison of similar size in the UK. I have seen
  very few prisons anywhere in the world that I
  would consider to be better that yours.
• Me. R. Reddy (OSW, The Presidency) Excellent
  institution with use of technology and humane
  development as a concept for rehabilitation. This
  is a benchmark for other prison centres to
  emulate it as a best practice for correctional
  services in South Africa.

43
8. Remarks received by external visitors

• The South African Minister of Corrections, The
  Honorable Ngconde Balfour MP during a
  certification ceremony for inmates at the
  facility said
• You have proven that rehabilitation of
  offenders is not a dream and if done consistently
  with clear outcomes it can be achieved. In this
  regard, I want to acknowledge the work done by
  the management and personnel of Mangaung.
• They (management and personnel of Mangaung) are
  going well beyond expectations and the inmates
  are the main beneficiaries of this approach.

44
Challenges

• Changes to Parole Policy Addressed
• ARV Policy In Process of being addresses
• Drug resistant TB Addressed
• Gang phenomenon Addressed through Gang Strategy
• Communication with the Customer

45
Challenges continues

• To establish such good working relationships with
  our colleagues at DCS that the partnership can
  serve as an example to others and be utilized
  effectively for knowledge transfer. Research by
  professor Tapscott on Best Practices in centres
  concluded that 53 of the 84 best practices were
  identified in the two private Centres in SA
• To manage the Contract cost effectively without
  impeding on service delivery taken into account
  unforeseen price increases, (ESKOM)
• To retain staff, notwithstanding the fact that
  external institutions are recruiting our staff,
  due to the high quality of training and
  development which we deliver to our employees.