Working group 4a

1
Communications Security, Reliability and
Interoperability Council (CSRIC)

• Working group 4a
• Best practices for Reliable 9-1-1 and E9-1-1
• Final report
• Craig W. Donaldson, Senior Vice President
• Regulatory and Government Affairs, Regulatory
  Counsel, INTRADO INC.
• October 7, 2010

2
Working Group 4A Objective

• To investigate, identify, and compile currently
  available industry standards and best practices
  concerning the implementation of 9-1-1 and E9-1-1
  for interconnected VoIP services
• Identify gaps that need to be addressed and
  identify the appropriate Working Groups to
  address the gaps

3
Background

• The catalyst for the work done by Working Group
  4A was language included in Section 101 of the
  New and Emerging Technologies 911 Improvement Act
  (codified at 47 U.S.C. 615a-1(h)), requiring
  the FCC to develop several best practices related
  to the implementation of IP-enabled voice service
  providers.
• The statute identifies the following six areas
  for the development of best practices
• Defining geographic coverage areas for public
  safety answering points
• Defining network diversity requirements for
  delivery of IP-enabled 911 and enhanced 9-1-1
  calls
• Call-handling in the event of call overflow or
  network outages
• Public safety answering point certification and
  testing requirements
• Validation procedures for inputting and updating
  location information in relevant databases
• The format for delivering address information to
  public safety answering points

4
Scope of Inquiry

• Each of these subject areas was examined
  according to the following outline
• Standards
• Best Practices
• Related Documentation
• Gaps
• Recommendations

5
Report Findings

• Please see the report for full details on each of
  these topic areas, including identified gaps and
  Working Group recommendations
• Defining Geographic Coverage Areas for Public
  Safety Answering Points
• Defining Network Diversity Requirements for
  Delivery of IP-enabled 9-1-1 and Enhanced 9-1-1
  Calls
• Call-handling in the Event of Call Overflow or
  Network Outages
• Public Safety Answering Point Certification and
  Testing Requirements
• Validation Procedures for Inputting and Updating
  Location Information in Relevant Databases
• Format for Delivering Address Information to
  Public Safety Answering Points

6
Other Identified Gaps

• In addition to the six areas identified in the
  statute, governing much of the work of 4A, other
  gaps were identified, these include
• Routing and Network Reliability Areas Needing
  Attention
• Emergency Services Query Key (ESQK) Provisioned
  List
• 10-digit PSAP Backup Numbers
• (Emergency Services Gateway ) ESGW Provisioning
• Voice Service Provider (VSP) Mobile Application
  providers routing on x-y
• VSP Nomadic backup routing
• Data and Service Reliability Areas in Need of
  Attention
• VSP (IP/VRS) caller data

7
Contact Information

• Brian Fontes, Ph.D.
• CEO, National Emergency Number Association
• 800.332.3911
• bfontes_at_nena.org

8
Contact Information

• Charles P. Musgrove
• Principal Member, Technical Staff, Core
  Government/Regulatory Standards, ATT Mobility
  Services
• 702.528.4538
• peter.musgrove_at_att.com

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CSRIC 4A Working Group Participants

• Ann Marie Cederberg, Qwest
• Bob Moseley, Grand Lodge of the Fraternal Order
  of Police
• Christian Militeau, Intrado
• Craig Donaldson, Intrado
• Danny Lovett, CMPD
• Donna Pena, CA 911 Emergency Comm Office
• Doug Jones, Verizon
• Gerard (Jerry) Theuns, Motorola
• Greg Riddle, APCO Intl. - 1st VP
• Greg Schumacher, Sprint
• James Byrd, DC OUC
• John Garner, ATT
• John Merklinger, City of Rochester
• Randy Hughes, OCIO-IA
• Rick Kemper, CTIA
• Rick Krock, Alcatel Lucent
• Roger Hixson, NENA