ENGAGING WITH LIBRARY USERS

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ENGAGING WITH LIBRARY USERS

• UNIVERSITY OF BRUNEI DARUSSALAM LBRARY EXPERIENCE

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UBD LIBRARY MISSION

• Excellence in library and information services to
  support the teaching, learning, research and
  community services activities of the university
  by
• Providing client-oriented, innovative and
  competent professional services
• Building strong and relevant resources
  collections
• Managing an efficient and effective systems
• Implementing and utilizing relevant technologies.

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ENGAGEMENT STRATEGIES
Access Utilization
Resource Development Relevancy

• Communication

Assessment
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Access and Utilization
Awareness
Library Training Demo From Vendors
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Orientation
Quizzes
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Resource Development Relevancy

• Communicating with Dean of Faculty on
• resource requirements
• Distributing booklets / publishers catalogue in
  print/online on frequent basis.
• Meeting up with Faculty Program Leader /
  Coordinators
• Encouraging staff to order via various
  communication means.
• Students are encouraged to make recommendation
  for books to be purchased.
• Faculty Deputy Dean as Member of Library Committee

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• Frequency of the Library Committee Meeting to
  understand needs and decisions making platform
  for purchase.
• Faculty Liasion Librarian attendance in Faculty
  and Board Meeting.
• Continuously develop collection without much
  restriction.
• Communicating effectively with Faculty on new
  resources acquisition and trial access.

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Communication

• Provide efficient line of communication with the
  users
• through various means
• Ask a Librarian
• Email
• Telephone
• Chat Widget
• Facebook
• Twitter

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Assessment

• Suggestion Box Are You Being Served
• User Satisfaction Survey

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Challenges

• Has not encompassing the whole community.
• Creating awareness on resources and facilities.
• Role of Liasioin Librarian

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Conclusion

• More reaching out to be done
• Make Library more visible and available anywhere