Balanced Scorecard Examples

1
Balanced Scorecard Examples

• MGT 400
• Bruce C Hartman

2
Cause and Effect Relations

• Every measure an element of a chain of CE
  relations
• communicates strategy to organization
• Mix of outcomes and performance drivers
• Causal paths from measures to financial objectives

3
Metro Bank Strategy
4
Metro Bank Scorecard

• What are these measures?
• How do they contribute to CE diagram?

5
National Insurance Scorecard
6
National Insurance Strategy