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EXCELLENCE MODEL

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... a transformation process and every single task throughout an organitation may be viewed as a process. The EFQM (european foundation for quality management) ... – PowerPoint PPT presentation

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Title: EXCELLENCE MODEL


1
EXCELLENCE MODEL
2
  • Organizations everywhere are seeking to improve
    their performance and really excellent ones can
    demostrate outstanding results.
  • In all of this there is a series of quality
    chains of customer and supplier.
  • The concept of internal and external
    customer/suppliers forms the core of a TOTAL
    QUALITY approach and the basis of a business
    excellence

3
  • Bussiness excellence, like quality has to be
    managed, it must be involve everyone in the
    process.
  • The price of quality is the continual examination
    of the requirements and our ability to meet
    them.
  • The benefits of making sure the requierements
    every time, every stage are truly enourmous in
    terms of cost, productivity, competitiveness and
    performance.

4
  • At every supplier-customer interface resides a
    transformation process and every single task
    throughout an organitation may be viewed as a
    process.

5
  • The EFQM (european foundation for quality
    management) EXCELLENCE MODEL, recognizes that the
    processes are the means by which a company or
    organization releases the talents of its people
    to produce results-peformance.
  • Improvement in the performance can be achivement
    only by improving the porcesses by involving the
    people.

6
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7
VALUE CHAIN
  • The principle of the full Excellence Model is
    based on a value chain.
  • This start with PolicyStrategy (organization
    vision, mision, objetives, targets) and has to be
    linked to a Balanced Set of Metrics which can be
    provided by the 4 results areas of the Excellent
    Model (customer results, people results, society
    results and key performance results)

8
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  • CUTOMER RESULTS
  • - Customer satisfaction is the very high level of
    repeat bussines
  • PEOPLE RESULTS
  • - People satisfaction (training and developing)
  • SOCIETY RESULTS
  • - Enviromental management and care
  • KEY PRFORMANCE RESULTS
  • - Financial indicators

10
Building Excellence-Value Adding Processes
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Building Excellence-Process examples
12
  • The value chain construct links policy and
    strategy with results, not only through processes
    but also through the organizations people and
    its partnership and resources.
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