Interpersonal Skills Chapter 10

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Interpersonal SkillsChapter 10

• Marketing 1

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Human Relations

• It is very important in business to work well
  with others. If you are able to get along with
  your peers, you have a better chance of success
  within your company.
• 1 reason people are fired from their jobs is
  because they cannot get along with others.
• Make friends not enemies.

3
Body Language

• Body language is the gestures, posture,
  mannerisms, and eye contact through which a
  person communicates thoughts to others.
• 60 - 80 of what is communicated comes from body
  language.
• Be aware of your posture when you are at work.
• Learn to control/manage your facial expressions.

4
Soft Skills

• Skills that are not easily taught and learned are
  called soft skills. Soft Skills will help you
  succeed in business. Examples are
• Friendliness, Courtesy, and Tact
• Personal Ethics
• Creativity, Initiative, and Responsibility
• Attitude
• Self-Control and Orderliness
• Self-Awareness and Willingness to Change
• Empathy

5
Schmoozing

• Move out of your comfort zones and strike up
  conversations with people you do not know.
• The key to schmoozing is sincerity. When talking
  to others, always be sincere with compliments.
• Many people at the top of their fields are great
  schmoozers. This is how they make new contacts
  and create new business.

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Teamwork

• A team is a group of people that work together in
  order to achieve a goal.
• Teamwork is the skill they use to achieve that
  goal.
• Successful teams are good at
• Training
• Team Planning
• Setting Team Goals
• Assigning Roles for Team Members
• Sharing Responsibility and Shared Leadership

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Being a Valuable Team Member

• Make the teams goals your top priority.
• In meetings, listen actively and offer
  suggestions.
• Build positive group dynamics with team members.
• Communicate with team members outside of
  meetings.
• Resolve conflicts among team members.
• Respect all members of the team
• Inspire other employees to get involved.

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In-Class Assignment

• This chapter is about getting along with others
  and showing sincerity in compliments.
• Your assignment is to select a teacher,
  administrator, or coach that has made an impact
  on your life.
• Then, hand write that person a thank you letter
  telling them how they impacted you and how they
  have improved your life.
• Letters will be distributed to the teacher
  selected.