ProLAN SLa-ON

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ProLAN SLa-ON NPM ??????????? ??????????
??????????????????? IT-?????????????? ?
???????????? ? ITIL
2
??? ????? - ????????? IT

• ???????? ??????????? KPI (Key Performance
  Indicators) ?????? ????????? ?? KPI IT.
• ????????? ?????????????? IT ?????????????
  KPI/TCO (TCO, Total Cost of Ownership) .
• ????????? KPI ?????? ?????????? ? KPI
  IT-??????????????.
• ?????????????? ?????????? SLA (Service Level
  Agreement) ???????? ???????????? IT-????? ?
  ???????????? ??????? ?????????? ?????????????
  IT-????????.
• ??????????? ????????, ????????, ??????? ? ?.?.

3

????? ??????? ?????????? ????? ??????????? ?????

• ??????? ????? ?????????????? ????????, ? ??
  ?????? ?????????? ????????????????.
• ????????? ??????? ?????????????? ?????????, ? ???
  ?????, ??? ???????? ???????? ???????.
• ?? ?????????? ?? ?????????? ????? ?????????????
  (????????? ? ?????? brand).
• ??????????? (KPI, SLA, ITIL ? ?.?.).
• ?? ??????? ??????? ?? ????????? ?? ?????????
  ??????? ?????????? ???????? ?? ??????? ?
  ????????????.

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SLa-ON ??????????? ???????
5
??? ?????? ???????????, ??? ?????? ??????????
IT-??????
KPI(???????, ?????, ?????????, ???????????? )
???????????????? ??????????
?????????? ??????????????????? ??????????
SLA(Response time, Throughput, Availability,
Time to resolution)
III
II
?????????? ???????? IT-??????????????(?????????
?, ?????? )
??????????IT-???????????????
I
I. ????????? IT-??????????????II. ?????????
???????III. ?????? ??????? ???????? www.hp.ru
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NPM Network Performance Management
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?????????? ????????ProLAN SLa-ON NPM

1. NPM Probe ????????? ??????????????????
   IT-??????????????.
2. SLa-ON (NPM) Operations ??????????? ??????????,
   win-???????.
3. Web TrendViewer ??????????? ??????????,
   web-???????.
4. Trend Analyst ?????????????? ?????? ??????,
   off-line.
5. SLa-ON (NPM) Visor ?????????? ?????? ?????? ?
   ???????? ???????.
6. AutoImport ??????, ??????? ? ?????????? ???????.

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??????? ???????ProLAN SLa-ON NPM

1. Network Instruments Observer ?????????? ???????
   ?????????? ? ??????? SNMP-??????????, LAN, WAN,
   802.11, Gigabit.
2. HP OpenView NNM ??????? ??????????? ????????????
   ? ??????? SNMP-??????????.
3. Tivoli NetView ??????? ??????????? ????????????
   ? ??????? SNMP-??????????.
4. NetIQ AppManager
5. Microsoft Operation Manager 2005

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???????????????? ??????? ? ??????????? ??
???????? ????
????
?????? ??????? ProLAN
?????? ????
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??? ??????? ?????????? IT-???????????????

• ?????????? ?? ????????? ProLAN NPM Analyst.
• 100-500 ??????
• ?????????? ?? ??????? ?????????.
• 500 ??????

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1. ?????????? ?? ????????? ProLAN NPM Analyst
?????? ??????????

Win-???????(NPM Operations)
Web-???????(WebTrendViewer)
????(NPM Probe)
??????
?????????
????????????????????? ??????
?????????????? ??????(Trend Analyst)
?????????? ??????(NPM Visor)
AutoImport
?????????? (management)
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2. ?????????? ?? ??????? ?????????
??????? ??????????
AutoImport
????(NPM Probe)
SNMP
???? ?????NPM Analyst
SNMP
??????????
???? ????????????? ???????
??????? ??????? ???????(MOM, HP OV NNM, NetIQ
AppManager )
?????????? (management)
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ProLAN APM Suite(MOM 2005 NPM Analyst)
IT-??????????????
IT-??????????????
AutoImport
SNMP
????(NPM Probe)
???? ??????NPM Analyst
SNMP
????????? NPM Analyst MOM 2005
???? ??????MOM 2005
?????????? Microsoft
?????????? Microsoft
MOM ?????
MOM ?????
??????? MOM 2005
?????????? (management)
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?????????? ????????? ProLAN NPM Analyst

• ??????? ???????? ??????? ?????????.
• ????????? ???????? IT-?????????????? (?????????
  ????????).
• ????????????? ??????????? ??????????.
• ?????????????? ?????? ??????????? ??????.
• ?????????? ?????? ?????? ? ?????? ?????????
  ???????.
• ?????? ??????? ?????? ? ?????? ?????????
  ???????.
• ??????? ??????????? ?? ??????? ??????? ? ??????
  ????????? ???????.

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1. ???????? ?????????

• ??????? ????????
• SNMP-?????????? ? ?????? ????????? ????????
  ????????????.
• ?????????? ? ?????? ???????? (? ????????) MS
  Windows NT4/2000/XP.
• ??????? ?????????
• ?????????????????? ??????? ???????? ?????????,
  SQL, SMTP, POP3, ICMP ? ??.
• QoS IP-???? ?? ?????? Cisco SAA (jitter, delay,
  packet loss ? R-value, MOS).
• QoS IP-???? ?? ?????? Iperf (jitter, delay,
  packet loss, TCP-throughput, UDP-throughput).

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2. ????????? ???????? IT-??????????????

• ?????????????? ?????? ????????
  IT-??????????????
• ????????? ????? ????? NPM Probe .
• ?????????? ?????? NPM Visor.
• ??????????? ?????????? ? ????????
  IT-??????????????
• ???? - NPM Probe.
• ????? ??????????????? ??????? Trend
  Analyst/Trend Viewer.
• Win-??????? - NPM Operations.
• Web-??????? - Web TrendViewer.

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2.1 ?????????????? ?????? ????????
IT-??????????????

• ?????? ???????? ???????????? Ethernet (MIB II).
• ?????? ???????? ????????/???????? MS
  NT/2000/XP, MS SQL, MS DNS.
• ?????? ???????? ???????? ??????.
• ?????? ????????????? ?????? ??????????.
• ?????? ?????????????????? ????????? ????.
• ?????????????? ??????????????? Cisco Systems.
• ?????? ?????????????????? ????????? ??????? ????
  (10/100/wireless, MS/Novell/Linux).
• ?????? ??????????? TCP/IP-?????? ? ?????????
  ????????? ??????????.
• ????? ?????? ??????, ??. www.prolan.ru/tests.

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2.2.1 ??????????? ?????????? ? ????????
IT-??????????????
NPM Probe
IT-??????????????

• ????
• ProLAN NPM Probe

?????????
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2.2.2 ??????????? ?????????? ? ????????
IT-??????????????
Trend Analyst
ProLAN Trend Analyst
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2.2.3 ??????????? ?????????? ? ????????
IT-??????????????
NPM Operations
????????????????? ??
ProLAN NPM Operations
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2.2.4 ??????????? ?????????? ? ????????
IT-??????????????
Web TrendViewer
????????????????? ??
ProLAN Web TrendViewer
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3. ????????????? ??????????? ??????????

• Drill Down
• ??????-?????
• ?????-?????
• ?????-????????????????

ProLAN Trend Analyst
ProLAN NPM Operations
To Drill Down
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4. ?????????????? ??????

• ???????? ???????
• ???????????? ??????
• ?????????? ??????? ?????.
• ?????????????? ??????.
• ????????????? ??????.
• ????????????? ??????.

• ?????? ProLAN
• ProLAN NPM Reporter
• ProLAN Test-Atelier

????????????????? ??
ProLAN Trend Analyst
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4.1 ?????????????? ?????? NPM Reporter/Test-Ateli
er

• ???????????? ?????

• ?????? ProLAN
• ProLAN NPM Reporter
• ProLAN Test-Atelier

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4.2 ?????????????? ?????? NPM
Reporter/Test-Atelier

• ??????? ?????

• ?????? ProLAN
• ProLAN NPM Reporter
• ProLAN Test-Atelier

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4.3 ?????????????? ?????? Trend Analyst

• ?????????????? ??????

Trend Analyst
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4.4 ?????????????? ?????? Trend Analyst

• ????????????? ??????

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4.5 ?????????????? ?????? Trend Analyst

• ????????????? ??????

IT-??????????????
????????????????? ??
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5. ?????????? ?????? ? ???????? ???????

1. ?????????? ?????? ?? ????????.
2. ?????????? ?????? ??? ??????????.

ProLAN NPM Visor
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5.1 ?????????? ?????? NPM Visor
?? ????????
NPM Visor
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5.2 ?????????? ?????? NPM Visor
??? ??????????
IT-??????????????
NPM Visor
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6. ?????? ??????? ?????? ? ?????? ?????????
???????

• ProLAN NPM Probe
• NI Observer Suite.
• NetIQ AppManager.
• ??????????? ????????? ?? ????? ?????? ???????
  ??????.
• ProLAN AutoImport
• HP OpenView NNM.
• Tivoli NetView.
• MS Performance Monitor.
• NI Observer Suite.
• NetIQ AppManager.
• ????????? log-?????.
• ??????????? ????????? ?? ????? ?????? ???????
  ??????.

NPM Probe
AutoImport
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7. ??????? ??????????? ?? ??????? ??????? ?
???????? ???????

1. ??????? ?????? ? ????? SNMP-??????? (HP OV,
   Tivoli NetView, Cisco Works, )
2. ??????? ?????? ? NetIQ AppManager.
3. ??????? ?????? ? Microsoft Operation Manager
   2005.
4. ????????????? ? ????????? Help Desk (HP Service
   Desk ? ??.)

34
???????? ????????????ProLAN SLa-ON NPM

1. ????????????? ? ????????????? ( ? 10 ??? ???????
   ???????? ???????).
2. ?????? ????????????????.
3. ???????? ? ???????? ?????????????
   (???????????????? ??????????? ???????? ????????).
4. ?????????? ??????????????? ???????????
   (?????????? ?????????????? ?????? ??????).
5. ??????????, ?????????????, ????????????????
   (????????????? ??????????? ? ????? ????????
   ???????? ??????????, SMB?Enterprise).
6. ?????????? ???? ?????? ? ????????
   IT-?????????????? (????????? ?????).