December 6, 2002

1
FOCUS GROUP 1CPublic Safety

• Report to NRIC VI Council
• December 6, 2002
• Co-Chairs
• Mike Roden - Cingular Wireless Don Dautel -
  Motorola

2
NRIC VI-Homeland SecurityPublic Safety-FG1C
Charter

• Ensure that commercial telecom service networks
  (including wireless, wireline, satellite and
  cable public telecommunications networks) can
  meet the special needs of public safety
  communications including the means to prioritize,
  as appropriate, public safety usage of commercial
  services during emergencies.
• Provide Recommendations to prepare networks for
  use by public safety during emergencies.
• Report on needs and survey results due at
  beginning of December, 2002
• Report on proactive methods due at beginning of
  March, 2003

3
Focus Group 1CMission

• Focus Group 1C will conduct an assessment of the
  commercial communications service needs of the
  Public Safety community, for both day-to-day
  operations and in times of crisis. The Focus
  Group will then perform a gap analysis to
  determine shortfalls, and will make
  recommendations to address these issues.

4
Focus Group 1CObjectives

• Examine topics such as
• Public Safety Communications Needs
• Priority access for commercial communications
  services
• Government Emergency Telephone Service (GETS)
• Wireless Priority Service (WPS or PAS)
• Telecommunications Service Priority (TSP)
• Tactical reliance on commercial communication
  services
• Continuity of Day-to-Day services to first
  responders
• Continuity of 911 Services - Ability to access
  911 Systems

5
Focus Group 1CPublic Safety

• Commercial communication networks to be examined
  relative to Public Safety needs, including
• Wireline Wireless
• Satellite Cable
• Paging Internet

6
Focus Group 1CParticipants

• Strong representation of industry expertise
• inclusive representation across
  technologies/networks/services
• PSTN Internet, wireline wireless, circuit
  packet, satellite, cable
• balanced representation across industry roles
• service providers, equipment suppliers, Public
  Safety
• diverse representation across perspectives
• incumbents, acquisitions/mergers, start-ups
• authoritative representation on subject matter
• Committed representatives from respective
  organizations
• broad network of expertise supporting each
  representative
• time needed to effectively support Focus Group
  deliverables

7
Focus Group 1CPublic Safety

• Established web based survey
• Communicated to Public Safety entities at agency
  conferences and NRIC web page
• Over 220 responses during survey period
• Wide cross section of agencies and jurisdictions
  from veterans in Public Safety

8
FG1C Survey Results
Broad distribution of responsibility and position
responses
9
FG1C Survey Results
Extensive time in Public Safety ranging from
small to large agencies
10
FG1C Survey Results
Survey reached down to local agencies across a
broad jurisdiction type
11
FG1C Survey Results
12
FG1C Survey Results
13
FG1C Survey Results
14
FG1C Survey Results
15
FG1C Needs Assessment

• Diversity and Reliability of umbilical links
• Subscription to TSP awareness
• Private Circuit reliability
• Funding needed for Diversity
• Trouble Isolation and Trouble resolution
• Public Safety organization have trouble
  identifying the source of maintenance problems in
  a multi-vendor environment
• Experience finger pointing among vendors

16
FG1C Needs Assessment

• Capacity/Coverage during peak emergencies
• For end users calling/accessing the PSAP
• For First Responders using commercial networks
• Encryption / Secure communications
• Wireless emergency conference bridge
• High speed wireless data service
• Training on operation / access to EAS and Amber
  Alert notification systems

17
FG1C Needs Assessment

• Service Provider participation with Public Safety
  entities as part of their emergency planning
  process
• Service Provider participation with Public Safety
  entities in exercising their emergency crisis
  management plans
• Interference to Public Safety radio systems
• Accessibility to Service Provider support in
  crisis situations

18
FG1C Schedule

• Completed web based survey for Public Safety
  entities
• Completed Needs Assessment and Gaps Analysis
  October 22
• Conducted follow up discussions with Public
  Safety entities to validate Gaps
• December Report to Council Dec 6, 2002
• Consolidate BP/Recommendations for review
• Final Report to Council March 14, 2003