The customer journey

1
The customer journey
Touchpoint seven
2
Handover to Dispensing Optician

• Touchpoint seven

3
Handover to Dispensing Optician

• Handover
• No change
• If no dispenser is available
• Summary
• Action planning

4
Handover to Dispensing Optician

• Handover
• Introduce patient to dispenser
• In front of patient
• Summary of eye examination results
• With recommendations
• For all those requiring vision correction

5
Handover to Dispensing Optician

• No change
• Good news Your prescription is stable
• Assess adjust existing eyewear
• Discuss sport, leisure, lifestyle work needs
• Second pair needs
• Contact lens opportunities

6
Handover to Dispensing Optician

• If dispenser is not available
• How would you handle this in your practice?
• Handover to OA until dispenser is available

7
Handover to Dispensing Optician

• Summary
• Everyone with a prescription must be handed over
  to a dispenser with a summary of clinical outcome
  any recommendations

8
Handover to Dispensing Optician

• Action plan
• Discuss agree ways to ensure every eligible
  patient is handed over and introduced to a
  dispenser by the optometrist