Totalamber Partnership Roadmap

1
Welcome to The Lawson Performance Review
(LPR)
2
Fuaad Buras
3
Presentation Content (20 minutes)
The LPR Journey...
Setting the scene...
Audience Participation!!
The LPR Framework...
Approach, output and benefits
Steps Prize Draw...
4

• Too much of a software focus
• Too many project Issues
• Need for harmonisation
• New Totalamber
• New services - LPR

The LPR Journey
5
The LPR Journey
Business
LPRBALANCING ACT
LawsonM3
6
The LPR Journey...
Setting the scene...
Audience Participation!!
The LPR Framework...
Approach, output and benefits
Steps Prize Draw...
7
The need for LPR Conditions
In the last two years our business went
through....
(1) Cost cutting Budget cuts / Closures /
Downsizing
(2) Expansion Into new markets / Hired more
people
(3) Introduction of new products / services
(4) Mergers / Acquisitions
(5) Implementation of new (M3 related)
Technologies e.g. Ancillary Applications /
Handhelds, Bi and WebSphere
8
The need for LPR Symptoms
In the last two years our business has
experienced....
(1) Low user buy-in limited adoption and
benefits from M3
(2) Poor data entered low confidence in
information provided by M3
(3) High level of administration Spreadsheet
culture / paper
(4) Fragmented processes limited visibility /
Departmental silos
(5) M3 is regarded as complex and not flexible
tool
9
The need for LPR
My question for you is . . . What actions have
you taken to deal with the changes relating to
both (Conditions or Symptoms) that resulted in
you sitting down
Identified Prioritised the issues?
Have you monetised them?! Cost implications ROI?
Improvement Plan to tackle the issues?
Knowing is not enough!
10
The need for LPR
A number of key elements that need to be done . .
.
Senior Management provided clarity through well
defined and communicated policies
Senior Management devised a framework to
incentivise and monitor through KPIs
Departmental heads translated the policies and
KPIs to appropriate processes procedures
Key staff engaged to understand and contribute to
the implementation of changes
M3 data setup and operational configuration
adjusted and documented to support changes
Changes tested operationally and technically
before rollout
Users trained on M3 changes based on their own
objectives, tasks and KPIs
Support organisation / Helpdesk engaged in
understanding changes and how to support them
11
The need for LPR
10 million manufacturer ... Inventory
Reduction. A 20 percent reduction in the
inventory of 3 million results in ongoing
benefits of lower inventory carrying charges.
Using a carrying cost of 25 percent results in
150,000 Material Cost Reductions. A 5 percent
reduction in material costs because of improved
purchasing practices results in annual savings
of 225,000. Labour Cost Reductions. A 10
percent reduction in labour costs because of less
overtime and improved productivity results in
annual savings of 100,000. Improved Customer
Relationship Management. Improvements in customer
service typically lead to a 10 sales increase
12
The need for LPR - Calibration
Calibrating your M3 environment?
Your senior management needs your help...
Lawson M3
Business
Processes
Users
Determining what, why and how to calibrate? LPR
13
The LPR Journey...
Setting the scene...
Audience Participation!!
The LPR Framework...
Approach, output and benefits
Steps Prize Draw...
14
The LPR Approach, output and benefits
LPR

• The Lawson Performance Review (LPR) checks if M3
  is configured appropriately to meet the business
  needs strategy, processes and people.
• An impartial fit-gap assessment
• Roadmap for change enhance, upgrade or
  re-evaluate
• It is the data needed by the business manager
  race strategist to make informed decision....

15
The LPR Approach, output and benefits
Enhance
Quick Wins
Simplify GUI
Initiatives
Smart Office
Search
Module Implementation
Queries

• We are
• Here?

Documentation Mgt
Users Education
Reporting Improvements
Hours/Days
Technical Tuning
Process Streamlines
Weeks/Months
Upgrade
LPR
Define
Support
Set up
Rollout
Build Test
Feasibility Process Plan Governance
Hardware Software Database Data Business rules
Configuration Reports Customisation Integration UA
T
Training Data Cutover Live Handholding
Helpdesk DR Operations Projects New Joiners
Re-evaluate
Requirements
Selection
Contractual
Evaluation
Business Process Technical People Plans
RFI RFP Market Research Demos
Due Diligence Negotiations Decision
making Communications
Terms conditions Legal Payment
16
LPR Assessment Framework... Balancing Act
The LPR Approach, output and benefits

• Market Strategy Products / Services
• Customers Strategy
• Key Priorities
• Constraints
• Entities
• Performance Measures

Business

• Business Development
• Project Mgt
• Manufacturing
• Services
• Fulfilment
• Logistics
• Finance
• Customer Service
• Quality Assurance
• Human Resources

• Local Culture
• Languages
• Skill Sets
• Buy-in
• Roles Responsibilities

Processes
LPRBALANCING ACT
People
LawsonM3

• Delivery Model e.g. SaaS
• Modules
• Infrastructure
• Operating System
• Database
• Customisations
• Integration
• Information Reporting

17
The LPR Approach, output and benefits
LPR Assessment Framework ... 8 Layers
LPR Area LPR Validation Score
BUSINESS
Model KPIs Sites
Entities Local Regulations Priorities
(1) Business Strategy Company Vision Market Strategy Functional Objectives Measures
(2) Interaction Channels Customer Channels Employee Channels Supplier Channels Partner Channels
PROCESSES
Departments Policies Procedures
Flows Rules Controls
(3) People Buy-in Ownership Roles Structures
PEOPLE
Culture Roles Skill sets
Training Buy-in Capacity
(4) Business processes Definition Documentation Rules Controls
(5) Information Management Master Data Meta Data Reports Business Intelligence
M3
Modules Hardware Database
Information Network Support
(6) Integration Management Process Integration Data Consolidation Legacy Interfacing
18
The LPR Approach, output and benefits
LPR Assessment Framework ... 8 Layers
BUSINESS
Model KPIs Sites
Entities Local Regulations Priorities
LPR Area LPR Validation Score
(7) IT Strategy Operating Models IT Architecture Hardware Databases Support Organisation
PROCESSES
Departments Policies Procedures
Flows Rules Controls
(8) Lawson ERP Modules Interaction Types Users Profiles Security Strategy Technologies Middleware Data Architecture Reporting Tools Development Configuration Upgrade Path
PEOPLE
Culture Roles Skill sets
Training Buy-in Capacity
M3
Modules Hardware Database
Information Network Support
19
The LPR Approach, output and benefits
LPR Assessment Framework... Example
LPR Area LPR Validation Score
Business Strategy (e.g. Sales Marketing) Clear, documented and communicated vision Agreed and documented approach and principles Vision communicated formally and regularly to staff (new joiners!) Vision and guiding principles displayed within organisation Clear and up-to-date set of objectives defined and quantified Objectives linked to specific processes and managers Relevant Key Performance Indices defined, documented monitored Business managers linked and incentivised by KPI targets Vision and objectives monitored and tracked through KPI reports
20
The LPR Approach, output and benefits
LPR Area LPR Validation Score
Lawson (e.g. CRM Module) Module strategy (what/why/how/when) documented and updated Configuration cookbook developed and maintained Master data standards defined and maintained Process mapped to Module defined, documented and updated Users access profiles documented and updated regularly GUI group (screen look feel) profiles defined and documented Module Customisation specifications documented and updated KPIs defined within module queries, standard reports or custom Integration with other applications (interfaces) documented and reviewed
21
The LPR Journey...
Setting the scene...
Audience Participation!!
The LPR Framework...
Approach, output and benefits
Steps Prize Draw...
22
Steps LPR Prize Draw!
Step 2Recommendation Report
Step 3 Management Presentation
Step 1 Look under the bonnet (On-site)
Off-site Output Lawson Improvement Strategy (LIS)
On-site Assessment
On-site Presentation

• Management Presentation
• Actions

• Key Managers
• Key Users
• Functional Process
• M3 Set-up
• Skills Assessment
• Training Needs
• Reports

• Options
• Key Findings
• Recommendations
• Benefits
• Improvement Approach
• Roadmap / Plan
• Improvement Team
• Costs

23
LPR Workshops 2010

• Wednesday 14th Jul 2010
• Wednesday 11th Aug 2010
• Wednesday 8th Sep 2010
• Wednesday 6th Oct 2010
• Wednesday 3rd Nov 2010
• Wednesday 1st Dec10

LPR Workshop
LPR Workshop
LPR Workshop
LPR Workshop
LPR Workshop
LPR Workshop
24
The Lawson Performance Review (LPR) Prize Draw
25
Thank you For your time and attention