Regional Workshop to disseminate Water Supply and Sanitation Standards of Service, adapted to LDCs Pr

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Regional Workshop to disseminate Water Supply and
Sanitation Standards of Service, adapted to
LDCsPréparation to the ISO TC 224 Drafts
Standards test in Africa. WBI/NWSC WORKSHOP
OUGANDA, KAMPALA, JULY, 24th TO 27th 2007
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Proposition of a methodology for the test of the
standards in Africa
Ingrid PICARD URBACONSULTING
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Objectives for testing the standards

• To verify the relevancy of these standards in
  Africa
• Are they considered useful by the stakeholders?
• Do they contribute to improve water and
  sanitation services?
• To analyse the results of the test process of the
  standards
• To propose changes which take into account the
  specific context of African countries

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Objectives for testing the standards

• To develop an ISO guidebook for the application
  of the 24510/24511/24512 standards, specifically
  adapted to African realities, and to facilitate
  the dissemination of these standards

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Objectives of the workshops

• To present the standards
• To present the proposed methodology for testing
  the standards
• To discuss this proposition
• To verify the motivation of local stakeholders
• To propose a road-map for the next deadline

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The global process
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What does it mean To test the standards?

• To test the standards means
• To implement the standard as it stands, for a
  long time period (/- 2 years)
• To implement 2 or 3 of these standards
• ISO 25510 for each site
• ISO 24511 for the sanitation service and/or ISO
  24512 for the water supply service
• To follow the 6 stages described below

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Stage 1 Identification of the stakeholders

• Stakeholders are numerous but it is essential to
  have at least the participation of
• Users
• Responsible bodies
• Operators
• Regulatory bodies
• A Test Pilot Comitee, including a representative
  of all these stakeholders, will be created. It
  will be in charge of the application of the test
  of the standards on the site

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Stage 2 Preparation of implementation

• This stage will be essential for the test of the
  standards. It will consist of
• Analysing the whole standards
• Producing a shared vision of the objectives for
  improving services
• Analysing gaps with regards to existing situation
• Identifying priority action plans
• Choosing indicators
• Designing a monitoring system

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Partial evaluation

• At the end of stage 2 an evaluation will be done
• The test will continue if consensus and realistic
  action plans have been identified
• The test will end if not
• An initial version of the Application Guidebook
  could be draft at this stage

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Stage 3 Implementation

• Stage 3 is the implementation phase of the test.
  Actions will be
• Implementation of priority action plans
• Monitoring the indicators
• Coordination with the African level and the
  external partners

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Stage 4 Analysis of the impact

• Evaluation of the activities undertaken during
  the stage 3 will allow an analysis of the
  progress made
• If possible, new objectives and action plans
  could be identified (return to stage 2) to carry
  out the improvement of services

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Stage 5 Evaluation and global synthesis for
generalisation

• Local level evaluation
• Collect the opinions of the stakeholders involved
• Measure the effects of the implementation of the
  standards on the water and sanitation services
• Global evaluation and analysis of the results
• Analysing the results of all the test sites
• Conclusion on the applicability of the standards
  in African countries
• Composition of the Standards Application
  Guidebook

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Stage 6 Continuing with standards implementation

• The implementation of the standards can be
  carried out even after the end of the project
• The improvement of the service is a long process,
  which never really end

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African specifics (1/2)

• Weak governance (unclear institutional
  organisation) and lack of dialogue between
  stakeholders
• Many informal operators (with poor accounting, no
  contract), even if they have thousands of
  customers and a good quality of service

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African specifics (2/2)

• Monitoring systems are often weak or even
  lacking data collection is very difficult, then
  calculation of performance indicators are not
  easy to make

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Forward-looking planning (1/3)

• Beginning of the test phase early 2008
• Months 1 to 3 identification of the stakeholders
  and creation of the test Pilot Committee
• Months 3 to 4 analysis of the standards content
  definition of objectives / evaluation criteria
  and associated performance indicators
• Months 4 to 5 collection of available data,
  taking advantage of the human resources found in
  the Pilot Committee
• Months 5 to 6 evaluation of the initial
  situation and determination of the  zero value 
  for each of the performance indicators that will
  have been selected as relevant

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Forward-looking planning (2/3)

• Months 6 to 24 application of the standard
• implementation of the procedures in order to
  obtain reliable data with which calculate the
  performance indicators standard should be tested
  for 18 to 24 months
• Months 24 to 26
• evaluation of the final situation and analysis of
  the contribution of the standard to the
  improvement of the service
• elaboration of recommendations to the ad hoc
  group for changes to make to the standards as a
  function of the specific constraints/difficulties
  at each site, whether they reflect, or no,
  African realities

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Forward-looking planning (3/3)

• Months 26 to 30
• centralisation of the results from the whole of
  the group of test sites by ad hoc DC group
• global synthesis of the results obtained at the
  test sites and formulation of recommendations
  (final consolidated version) to the ISO technical
  committee for eventual changes to the standards
  (for the review study of the standards in 2010).
• This calendar will be refined and adapted for
  each site.
• Every six months, the meetings of the SC5 Norms
  ISO TC224 of the AfWA will be an opportunity to
  give updates on the progress of the process in
  each single site.

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• Thanks for your attention!

Ingrid Picard picard_at_hydroconseil.com