Postpaid Documentation

1
Postpaid Documentation Verification Process
2
Connection Category - Individual Owned Individual
Paid

• 1 Photograph (Passport Size)
• Duly Filled CAF
• Tariff sheet
• Address Proof
• Photo ID Proof
• Pan Card / Form 60
• Employment Proof ID card with a Test Mail from
  their official Email address or Salary slip
• All the documents need to be self attested by
  customers

3
List Of POI POA
Sr. No Document Docs Valid (AS per DOT) Remarks AS per TERM Mumbai all operators Docs Valid (AS per DOT )
1 Valid Passport with photo address POI POA With customer address and photograph  yes POI POA
2 Arms License with photo address and if not expired POI POA With customer address and photograph   yes POI POA
3 Defence Personnel Armed Forces Dependents Card valid for spouse / parents / children with Address. POI POA Can also be taken as POA if address is also mentioned on this. yes POI POA
4 Election Commission Voters ID Card POI POA With customer address and photograph   Yes POI POA
5 Defence Personnel Armed Forces Certificate from (Group A-commissioned officers letterhead) Competent Unit Authority POI POA Certificate from Competent Unit Authority mandatory as per Annexure B( Photocopy can be accepted ) Yes POI POA
6 Certificate from Gram Panchayat with photo POI POA Xerox copy of certificate to be accepted as per Annexure A. Yes POI POA
7 Unregistered Lease and License Agreement on Rs.100/- Stamp paper along with Police Verification Letter Certificate duly stamped and signed with Photogrpah POA   Yes POA
4
List Of POI POA
Sr.No Document Docs Valid (AS per DOT) Remarks AS per TERM Mumbai all operator Docs Valid (AS per DOT )
8 Post Office Passbook with stamped photograph of the applicant POI POA With customer address and photograph and stamp of the Postoffice. Yes POI POA
9 Defence Personnel Armed Forces Canteen Card with photo address. POI POA Can also be taken as POA if address is also mentioned on this. yes POI POA
10 Income Tax PAN POI   Yes POI
11 Landline Bill(not more than 3 months old)-(MTNL,BSNL,TATA,RELIANCE,AIRTEL) POA Bill should be in customers name for latest bill cycle (if bill is in the name of applicants Father/Mother/Spouse then the applicant's POI to be matched to establish relationship with that person. Bills only upt o last 3 months to be considered valid inc yes POA
12 Electricity Bill of State company (not older than last 3 months) POA   yes POA
13 Rent  / Lease License/ Sales Agreement - Registered POA Only with Local Police Verification Certificate on Rs.100/- Stamp Paper notarised. Sale deed older than 6 months supporting proof required yes POA
14 Nationalized bank photo bank passbook as per the list only POI POA banks.The bank pass book entry Only as per valid list of should have updated with last month entry with in a period of 90 days. Yes POI POA
5
Idea - Customer Life Cycle
6
Post Paid CV Check

• Reasons for Rejection
• Outstanding in any old/linked account
• Incomplete or Incorrect document submission
• Reasons for Negative Verification
• Address not found or Short Address
• Customer not met
• Refused to show documents
• Sim card not received
• Third Party User Case
• Customer is a Student or no income source
• Customer has expired
• Low Profile
• Grey Area

7
Welcome Call

• OBJECTIVE OF THE WELCOME CALL
• To confirm/ update name, billing address,
  landmark, Pin Code, Landline number, email
  address, date of birth, bill plan,
• To educate the customer about his
• - Bill plan, rentals, bill cycle, bill delivery
  date.
• - Payment procedure Payment Options,
  explanation of using handset (how to make a call,
  send sms, fax/data services if customer wants),
  
• - Roaming Info Rentals required and process to
  activate, Explanation of Self Care E-bill.
• To cross sell Standing Instructions Electronic
  Clearing System payment modes

8
Billing - Modes of Payment

• Cash
• Cheque / Demand Draft
• Credit Card /Debit Credit
• ECS Auto debit to Bank Account
• Standing Instructions
• Payment through IVR
• Idea Portal
• Bank Portals

9
Billing Cycle Activity
Chart from Billing Period to Permanent Disconnection Chart from Billing Period to Permanent Disconnection Chart from Billing Period to Permanent Disconnection Chart from Billing Period to Permanent Disconnection Chart from Billing Period to Permanent Disconnection Chart from Billing Period to Permanent Disconnection Chart from Billing Period to Permanent Disconnection Chart from Billing Period to Permanent Disconnection
Billing Period Bill Generation Zonal Delivery Bill Dispatch Bill Delivery Bill Due Date Temporary Disconnection Permanent Disconnection
 30 Days Day 1 3rd Day from the Bill Generation Day 5th Day from the Bill Generation Day 7th Day from the Bill Generation Day 18th Day from the Bill Generation Day 32nd Day from the Bill Generation Day 90th Day from the Bill Generation Day
10
Thank You