Facilities Management

1

• Facilities Management
• in Hong Kong
• Past, Present Future
• Presentation to
• The Hong Kong Institute of Facilities Management
• September 23rd, 2000
• Philip Lo
• Planex Ltd.

2

• Architectural background
• From design to management
• Facilities Management through Technology
• Established HK practice - June 92
• Established HK IFMA Chapter - November 92

3
The Beginning Late 1970s

• Prior to 70s
• non professional
• 70s Changing Business Climate
• the emergence of the white collar workers,
• the advent of the computer technology
• the turning point of Industrial Society to
  Information Age,
• i.e., manual work to computerised work
• new tools, new skills, new space
  requirements
• Formation of FMI (Facility Management Institute)
• founded by Herman Miller, Inc. in 1979,
• new approach in managing the work process and
  workplace, paving the way for the establishment
  of IFMA.

4
FM Growth in the 80s

• 1980 First FM degree program, Cornell University
• Formation of the National Facility Management
  Association (NFMA)
• 1982 First FM magazine Facilities Design
  Management
• NFMA name changed to International Facility
  Management Association (IFMA)
• First Facilities Day at NeoCon, Chicago.
• 1989 MIT founded the International Society of
  Facilities Executives (ISFE)
• BOMI Institute offered the first professional
  designation for facility managers the
  Facility Management Administrator (FMA)

5

• Depressing 80s lead to Booming 90s
• Reengineering
• Waves of global corporate downsizing,
• Dramatic changes in corporate culture
  environment,
• Outsourcing
• Advancement of information Technologies
  phenomenon

6
The Beginning Late 1970s

• Prior to 70s
• non professional
• 70s Changing Business Focus
• Focused on Maintenance Repair of Buildings
• Promoted by Building Surveying Profession
• 80s
• Formation of BIFM (British Institute of
  Facilities Management)
• Impact of Technology and changing economy

7
The Changes Late 1980s to Now

• 80s Depression
• focus on cost reduction
• downsizing and more efficiencies
• 1989
• Management buy out of Facilities Department of
  IBM
• Formation of Procord , later acquired by Johnson
  Controls
• Formation of Johnson Controls IFM
• 90s
• Proliferation of Outsourcing Contracts and
  Service Providers
• Present
• PFI - Private Financial Initiatives - Mega
  projects for long term management contracts

8
FM in Hong Kong
9

• A Brief History - pre 1997
• Non profession in 1980s
• Formation of IFMA in Hong Kong in
  November 1992
• Early adoption by Universities Hospitals
  Multi-Nationals
• City University - change dept. name to FMO
• 1995 Establishment of Graduate Degree
  programme at Polytechnic University
• 1997 - Asian Economic Downturn

10

• A Brief History - post 97
• Downsizing, cost reduction, out-tasking
  outsourcing
• Dramatic changes in economic climate
  business environment
• Outsourcing by private, then public
  organizations p
• Property Management Firms embrace FM
• Establishment of Undergraduate Degree programme
  by City University
• Formation of HKIFM

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So what is it?
Facility Management?

• Property Management?
• Maintenance Management?
• Estates Management?
• Same old Wine in
• New Bottles?

12
Definition
Facility Management

• Facilities Management is the
• practice of coordination the
• physical workPlace with the
• People and the Process of
• the organization. It integrates
• principles of business
• administration, architecture
• and the behavioural and
• engineering sciences.

13
FM
The
Model
14
The Primary FM Competency Areas(As Defined for
the CFM Program)
Operations Maintenance
Real Estate
Communication
TheEightCompetencyAreas ofFM
Human EnvironmentalFactors
Quality Assessment Management
Planning ProjectManagement
Finance
Facility Function
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• Plans Controls
• Planning
• Expenses
• Capital
• Assets
• Measurements
• Space Management
• Space Standards
• Space Allocation
• Space Inventory
• Space Forecasting
• Space Utilisation
• Moves Installation

• Operations
• Maintenance
• Preventive Maintenance
• Security
• Indoor Air Quality (IAQ)
• Landscaping
• Energy Conservation
• Housekeeping
• Waste Management
• Energy Management
• Emergency Operations
• Executive Services

Real Estate Acquisition Disposition Site
Selection Leasing Contracts AE
Services Engineering Architecture Interior
Design Furniture Design Construction
Mgmt Project Management
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(No Transcript)
17

• Bank of America
• Chase Manhattan Bank
• CWHKT
• Cathay Pacific
• HSBC
• HACTL
• Housing Authority

How satisfied are you? What is important to
you? What can be improved? How to improve?
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• Exterior Maintenance
• Interior Maintenance
• Building Maintenance
• Building Services
• Workplace Design
• Indoor Air Quality
• Elevators

How satisfied are you? What is important to
you? What can be improved? How to improve?
19
Th Future of Facilities Management
20

• FM 2000 Beyond
• Core Business Oriented
• Competency Based
• Customer Driven
• Quality Driven
• Technology Driven
• Networked Structure
• Outsourced
• Strategic Partnership
• Strategic (Financial)
• Boardroom Level / Professionalism

21
Future of Facility Mgmt
New Org Structure New Economy Outsourcing
Cool Living Gen Y workforce de-Aging of CEOs
Smart Building Smart Space Smart Tech
22
Impact of IT on FM

• FM becomes Information Management
• Accessible by all, anywhere,anytime,anything

23
Internet enables Facilities Management
Information available anytime, anywhere, about
anything
24
The Next Generation of FM
Professionals

• Competency in multi facets - technical skills,
  financial skills, communication skills,
• Strategic vs. Operational
• Proactive vs.Reactive
• Global vs. Local
• Quality and Customer driven
• Must embrace and utilise technology
• Cannot resist change

25
Evolution of FM

• 2000 beyond

• Are
• you
• ready?

26
Trends Challenges

• Internal
• Outsourcing is Business as Usual
• Downsizing continues
• Efficiency and Productivity
• Value-based services
• Asset Performance

• External
• Mergers Acquisitions
• De-Regulations
• Compliance Issues
• Environmental Issues
• Technology web-based

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What Does This Mean to Your Profession?