Cayman Islands Product Update

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Cayman Islands Product Update

• Second Quarter 2010

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Agenda

• Accommodation Update
• Current Statistics
• Current Room Stock
• Occupancy Statistics
• New Developments
• Product Enhancement Development
• New Initiatives
• Restaurant Updates
• DOT Programme Updates

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ACCOMMODATION UPDATE
Current Statistics
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Current Room StockGCM, CYB, LYB
Category GCM CYB LCY TOTAL
GUEST HOUSE 355 68 15 438
APT / CONDO 2241 49 45 2335
HOTEL 1870 85 76 2031
TOTAL 4466 202 136 4804

• Based on available bedrooms, as of May 13th 2010

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Occupancy StatisticsGCM, CYB, LYB
Hotels Hotels Guesthouses/Apartments Guesthouses/ Apartments
2009 2010 2009 2010
January 62.79 71.26 48.09 43.61
February 69.83 75.37 59.76 57.22
March 71.04 81.73 56.25 58.11
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New Developments
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The Ramada ResortWB Rd

• Location Crystal Harbour, WB Road
• Phase 2 under construction which will include
• 44 unit condo-hotel combination
• A second swimming pool

Tel [phone] Email reservations_at_grandcayma
nian.ky Web www.grandcaymanian.ky
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the WaterColours (Old Beach Club)

• 39 oceanfront condominiums, 3 and 4 bedroom
  floor plans, 3600 sq ft
• 6 stories in the space of 7
• Construction date May 2010

• Website www.thewatercolourscayman.com
• Email info_at_thewatercolourscayman.com
• Phone [phone]

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Name Units Rooms Location Completion date
Coconut Harbor 34 34 South Church Street, GCM 2010
Lighthouse Point 8 8 Northwest Point, West Bay, GCM Complete
Grand Caymanian - Phase 2 44 80 North Sound Club, GCM Summer 2010
Compass Point Phase II 12 16 East End, GCM Fall 2010
The Deckhouses Phase I 5 25 Ritz-Carlton, GCM Sumer 2010
The Waterford Club 47 120 Crystal Harbor, GCM 2011
Residences at Beach Bay 45 135 Bodden Town, GCM On Hold
Resort at Ivory Point 46 140 North Side, GCM On Hold
Wyndham 130-170 GCM 2011
Secret Harbour 120 GCM 2012
Total units bedrooms 241 558    

• Renaissance will break ground 2010

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PRODUCT ENHANCEMENT DEVELOPEMENT
New Initiatives
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Cayman Motor MuseumWB

• Location North West Point, WB
• Open Mon thru Sat - 9am to 5pm
• Cayman Motor Museum boast an array of antiques
  from Caymans First Car (1905 Cadillac) to the
  famous Batmobile
• Future Services include
• Corporate Events
• Cocktails at the Museum
• Online Store

Tel [phone] Email info_at_caymanmotormuseum.
com Web www.caymanmotormuseum.com
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JetSki Fishing SMB

• Fully guided fishing tour
• Targeting game fish such as Mahi-Mahi, Wahoo,
  Tuna Barracuda
• Package includes
• 3 hr of fishing
• All fishing and safety equipment
• Bottled water
• US175 per person US75 2nd person double up
  US50 if under 12 double up
• Complimentary pick-up drop-off service (SMB
  area) departure time 8am 2pm

Tel [phone] Web www.jetskifishing.ky
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Camana BayNew Openings

• Michaels Genuine Food Drink (Cayman) Ltd.
• Opening Spring 2010
• Simple, delicious cuisine prepared on wood
  burning oven local ingredients
• Web www.michaelsgenuine.com or
• www.thegenuinekitchen.com
• Black Trumpet Gourmet Delicatessen
• Upscale delicatessen
• From Freshly baked bread, international meats and
  cheeses to classic deli sandwiches, fine
  catering, and gourmet specialty items
• Web www.blacktrumpet.ky

Ph [phone] Web www.camanabay.com
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Camana BayNew openings

• Sand Angels
• Opening May 31
• New retail beach boutique
• Latest trends in beachwear swimwear for kids,
  juniors, men women
• Web www.sandangels.com
• Ortanique
• New restaurant opening summer 2010
• Overlooking the Harbour in the Crescent
• Caribbean Cuisine with traditional Caribbean
  ingredients
• Web www.ortaniquerestaurants.com

Ph [phone] Web www.camanabay.com
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Camana BayNew openings

• The Discovery Center
• Opening Summer 2010
• A place to gather, explore, and connect
• State-of-the-art interactive technology will
  guide guests through the discovery of the Camana
  Bay community

Camana Bay Ph [phone] Web
www.camanabay.com
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Visitor Enhancement Projects
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Cruise Visitor Center Enhancement

• Royal Watler Cruise Terminal Mural was designed
  to highlight TAB attractions, Caymanian culture
  and nature
• CIDoT Cayman Brac mural features a map of island
  and images of local attractions

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CIDoT Airport Mural

• Cayman Brac Airport murals are intended to
  depict the vibrant and diverse nature of our
  sister islands
• It provides our visitors with a glimpse of
  things to experience while on island

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Cayman Brac Directional Signage

• Five directional sign to be strategically
  positioned around Cayman Brac
• Signs will highlight attractions, points of
  interest, accommodation, airport etc.
• Each sign will feature an image of Cayman Brac
  depicting nature
• Signs are expected to be erected within the
  coming months

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Little Cayman Point of Interest Map

• Map to be positioned near the Little Cayman
  airstrip
• Will highlight local attractions, business, and
  nature
• Map will also feature captivating images of
  Little Cayman

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SPA UPDATES
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Serenity Day SpaSMB

• Location Treasure Island Resort
• Opening Hours
• Mon thru Thurs 9am to 7pm
• Friday Sat 9am to 800pm
• Sundays 1pm to 6pm
• Public Holidays by appointments
• Specializes in
• Lomi Lomi Hawaiian Massage
• Ear Candling

Tel [phone]SPA (4772) Email spa_at_serenity.ky
or Email2 serenity1_at_candw.ky
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RESTAURANT UPDATES
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Tiki Beach SMB

• Location Seven Mile Beach
• Opening Hours
• Mon thru Thurs - 11am to Mid Night
• Friday 11am to 1am
• Sat Sun 11am to Mid Night
• Cuisine served include Caribbean and
  International dishes

Tel [phone] Fax [phone] Email
bchclub_at_candw.ky
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Green Parrot Bar GrillGT

• Location Next to Royal Watler Terminal
• Opening Hours
• Mon thru Thurs - 9am to 7pm
• Friday 9am to 9pm
• Saturday 11am to 6pm

Tel [phone] Web www.greenparrot.ky
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Sister Islands
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Island Hop Cayman Brac

• 1 day excursion
• US190/Adults, US170/Children (under 12yrs)
• Includes Airfare, Transportation, Tour Guide
  Lunch
• Monday-Saturday
• 8am departure, 430pm return (CAL Express)

Tel [phone] or 925-3218 Email
vacations_at_paradisecayman.com Web
www.paradisecayman.com
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CEPTS
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CEPTS Certification Phase I

• Green Globe Certification is the globally
  recognized accreditation for
• the travel and tourism industry. Achievements to
  date include
• Cobalt Coast
• Compass Point
• Botanic Park (the only
• Green Globe Certified Botanic
• Park in The Caribbean)
• DOE and DOT have
• environmental programmes
• and established green teams

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CEPTS Certification Phase I

• Earth Day Fair April 23 at the Governors
  Residence
• Build awareness of environmental initiatives in
  Cayman both in private and the public sector
• 20 vendors helped make this fair a success with
  services ranging from being energy smart to
  building with green products

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CEPTS Certification Phase II

• Increase Tourism Partners who implement
  environmental initiatives.
• CEPTs Phase II will incorporate
• - Blue Flag Certification for Barcadere Marina
• - Green Globe Destination Certification for
  Little Cayman
• - Increased number of Green Globe certified
  properties
• - Annual Environmental Stewardship Awards for
  Tourism Partners

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National Tourism Development Plan (NTMP)
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NTMP 2009-2013

• The NTMP 2009-2013 document has been tabled
• 7 Policy Objectives
• SUSTAIN THE QUALITY OF THE ENVIRONMENTAL PRODUCT
• MANAGE THE VISITORS AND THEIR IMPACTS
• PROVIDE A HIGH QUALITY, SUSTAINABLE, CAYMANIAN
  TOURISM PRODUCT
• MANAGE THE SISTER ISLANDS AS DESTINATIONS FOR
  NATURE-BASED
• DEVELOP A HIGHLY SKILLED CAYMANIAN TOURISM
  WORKFORCE
• ATTRACT A MORE DISCERNING AND HIGHER SPENDING
  VISITOR
• RESEARCH AND MONITOR TOURISM MORE EFFECTIVELY

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Human Capital Development
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• MINISTRY OF TOURISM APPRENTICESHIP TRAINING
  PROGRAMME

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• The programme is designed to provide Apprentices
  with the technical skills and work experience
  necessary to succeed in todays fast-paced
  tourism and hospitality industry
• Upon successful completion Apprentices will
  receive
• The regionally recognized CaribCert certification
  within their core areas of concentration
• Certificate of recognition from the Minister of
  Tourism
• Certificate in Hospitality Studies

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• Apprentices receive a scholarship package valued
  from CI15,000 to CI18,000 (depending on the
  core course pursued) to cover the cost associated
  with the training
• Tuition
• Uniforms
• Training Materials Tools
• Apprentice stipend

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• Courses are delivered by
• The University College of the Cayman Islands
  (UCCI)
• The International College of the Cayman Islands
  (ICCI)
• Close collaboration with the tourism and
  hospitality private sector

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What does the full programme entail?

• Its a one year full time programme comprised of
  the following key stages
• FOUNDATION COURSES (Sep Dec)
• Numeracy Skills
• Vocational English
• Computer Literacy
• Customer Service
• Overview of Tourism in the Cayman Islands
• Workplace Environment
• CARIBCERT CORE COMPETENCY COURSES (Jan Apr)
• ON THE JOB TRAINING (May Aug)
• Additionally, all Apprentices have to undertake
  First Aid Training and all Food Preparation and
  Food Beverage Apprentices, have to undertake
  Food Hygiene Safety Training in addition to
  First Aid Training.

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2009 2010 PROGRAMME

• 31 Apprentices enrolled in the programme
• Apprentices withdrew from the programme
• 3 Dismissed from the programme (did not meet
  programme standards)
• 22 Apprentices presently in the programme
  are in pursuing the following courses
• 12 Front Office
• 8 Spa Attendant
• 2 Food Beverage
• 6 Food Preparation

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Personal Responsibility In Delivering Excellence
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Training

• 18 workshops conducted in the First Quarter 2010,
  since May 18th 2010 with 362 participants
  attending
• 8 workshops conducted in April and May with 9
  workshops scheduled for the remaining quarter
• 399 Public Transport Drivers have attended to
  date in exclusive workshops for PTU

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Measurement

• Follow-up Assessments in progress for
• Top 10 Promises
• Attractions
• Cayman Airways Limited
• Benchmark Assessment in progress or Cruise Sector

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PRIDE Internal

• PRIDE programme is to acquire one new team member
• Ms. Tawnie Tomlinson
• Ms. Tomlinson was a trainer in her previous
  capacity at the Ritz-Carlton and Appleby

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THANK YOU!