Critical Incident Management Team Peer Support Program

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• Critical Incident Management Team Peer Support
  Program

3/31/11
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Critical Incident Management Team(CIMT)

• Risk Management Cases
• Culture Change
• Reasons for the Team
• our journey
• CIMT Education and Process
• Legal Issues
• Contact and Oversight

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Risk Management SE and CE Cases

• Adverse outcomes
• Birth injury, stillbirths
• Permanent harm or deaths from error
• Medical mistakes
• Litigation

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Risk Management Cases

• Loss of life-even when expected
• Permanent harm or deaths from violence or trauma
• Child abuse, elder abuse
• Devastating complications
• Angry /violent patients and families

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Culture Change

• Patient Safety

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Culture Change

• Just Culture
• Human Error
• At Risk Behavior
• Reckless Behavior

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Reason for the team

• Even the most resilient healthcare professionals
  are affected
• Responding to our physicians and staff
• Institute of Healthcare Improvement (IHI)
• Second Victim
• University of Missouri Health System
• Medically Induced Trauma Support Services (MITSS)
• The Joint Commission Journal on Quality and
  Patient Safety

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Critical Incident Management Peer Support

• Volunteer physicians, nurses, and lisw
• Educated in Critical Incident Management
• Respond to Colleagues Incidents
• Sentinel Events
• Litigation
• Adverse Patient Outcomes
• Referral if needed

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Legal and Management

• Confidentiality and Privilege
• Program Management / Oversight

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Use of Peer Support System

• Several individual uses
• Several group debriefings
• Referred for further assistance

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Whats next ?

• Continued education regarding program
• Proactively reaching out to those involved
• Data collection
• Possible follow up strategies

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questions