Street Management

1
Street Management
Achieving Results by Performing More Effective
Street Management
Review Documentation
2
Why do Street Management?

• M-39 M-41 Reasons for Street Management
• M-39 134.11 - Street Management is a Natural
  Extension of Office Management.......ALL carriers
  are to be notified to expect daily supervision on
  the street.......
• M-39 134.12 - Accompanying carriers on the street
  is an essential responsibility of
  management......One of most important duties
• M-39 134.21 - Manager must maintain objective
  attitude....Open and above board
• M-39 134.3 Certain criteria may call attention
  for individual street supervision. No advance
  notice to the carrier is required
• M-41 16 SUPERVISION - Carriers may expect to be
  supervised at all times while in performance of
  their daily duties

3
Street Management is

• Natural extension of office management
• Necessary to maintain the routes time of
  delivery
• The tool for controlling park points, relays, OT,
  auxi assistance
• Supporting documentation
• Used to follow-up on customer issues
• A way to identify safety and security issues.
• REQUIRED

7
4
Reasons to Conduct Street Management

• Increase Knowledge
• Investigate DPS Errors
• Investigate Complaints
• Enhance Safety
• Validate Collections
• Develop Base Street Times
• Establish as a Norm

5
Which Routes/Employees Need Street Management

• New Carrier On Route
• Changes in Delivery
• Frequent Overtime or Auxiliary
• Declining or Low SEI
• Constant Late Leaving/Returning
• Excessive Mileage
• EVERY ROUTE
• EVERY EMPLOYEE

6
Improve - DOIS Review

• Utilize DOIS
• Base Route Information
• When was the base data last reviewed
• When was the base data last updated
• How was the base data last updated
• Pivot Plans
• When were the pivot plan last reviewed
• When were the pivot plan last updated
• MSP Location Report
• When were the MSP location schedules last
  reviewed
• When were the MSP location schedules last updated

7
Improve DOIS Base Review
8
Improve DOIS Base Review cont.
9
Improve DOIS Base Review cont.
10
Improve Pivot Plan Review
11
Improve Pivot Plan Review cont.
12
Improve - MSP Review
13
Improve - MSP Review cont.
14
Improve - MSP Review

• Utilizing MSP-Web to identify
• 3999 Sync Report
• Weekly MSP Route Prioritization Report
• Routes Arriving at First Last Delivery Late
• Routes Expanding Street Time
• 3999 Exceptions

15
Improve - MSP Review cont.
16
Improve - MSP Review cont.
17
Improve MSP Review cont.
18
Improve MSP Review cont.
19
New Tools

• Enhanced 3999-X (Improve)
• Delivery information from AMS by Sector/Segment
• AMS Review information by Address

20
New 3999-X Consolidated with AMS Review Data
21
(No Transcript)
22

• Non-Career One per quarter
• Probationary (0 - 3 months) 30, 60, 80 day
  evaluations
• Employees with 4 - 23 months postal experience
  One per quarter
• Employees with 2 years plus postal experience
  Twice per year

23
OBSERVATIONS WHILE ON THE STREET

• Route Set-up
• Schedules
• Park Locations
• Loops/Relays
• Patterns
• Break and Lunch Locations
• Street Delivery
• No Short Cuts
• No Fingering
• No Satchel
• DPS Procedures
• Third Bundle Procedures

24
OBSERVATIONS WHILE ON THE STREET

• Street Delivery cont.
• Accountables
• Scanning
• Parcels
• Scanning
• MSP Scan
• Scanning
• Protection of Mail
• Deviations

25
OBSERVATIONS WHILE ON THE STREET

• Safety
• Hazards, Dogs, Detours, Repellent
• Vehicle Line of Travel
• Laptops
• Driving Habits
• Miscellaneous
• Employee Appearance
• Collection Boxes
• Mail Stuck
• Forms
• Construction

26
Planning

• Daily - to identify potential routes
• CD POM Pivot opportunities
• Review MSP reports
• 1813 Late Leaving and Returning
• Daily Performance Report
• Street Observation when available
• Weekly to establish goals for the next week
• Plan Street Observations when planning CD POM
• Review MSP Route Prioritization Report for prior
  week

27
(No Transcript)
28
(No Transcript)
29
(No Transcript)
30
(No Transcript)
31
Control Unit Files

• Unit/Route Files
• Route Folder
• Street Observation worksheets
• 3999/3999-X (less than 1 year old)
• Pivot plan by route (less than 1 year old)
• MSP locations by route (less than 1 year old)
• DSMART/EUARS reports (less than 1 month old)
• 4584 Observation of Driving Practices
• Unit Folder
• Weekly MSP Route Prioritization Report (weekly
  report)
• AQIP Best Opportunity Routes (less than 1 month
  old)
• 3999 Sync Report (less than 1 year old)
• Street Management Monthly Recap Report (including
  weekly schedules)

• Non-Career One per quarter
• Probationary (0 - 3 months) 30, 60, 80 day
  evaluations
• Employees with 4 - 23 months postal experience
  One per quarter
• Employees with 2 years plus postal experience
  Twice per year

32
Achieving Results By Performing More Effective
Street Management Review Documentation Questions
???