Workforce Retention

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Workforce Retention Information for apprentices
and trainees
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The importance of training

• Quality training is not only important for your
  skill development, it's crucial for the
  development of Queensland industry and
  Queenslands overall well being keeping people
  in good jobs benefits entire communities.

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Once completed training

• Skilled and self confident the qualification is
  recognised nationally and youll have it for life
• More job security in economic downturns or
  recessions
• Greater potential for higher earnings through
  life (as opposed to not having a qualification)
• Better position to buy car, house, travel, save
  etc.

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Whos involved in a quality training experience?

• Australian Apprenticeships Centres (AACs)
• Usually the first contact, helps fill out the
  training contract that everyone signs to commence
  training arrangement
• Can help out/solve any problems throughout
  training
• Supervising registered training organisation
  (SRTO)
• May be a TAFE or a private training company
• Develops training plan that sets out all training
  
• Responsible for training and assessment with your
  employer

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Whos involved in a quality training experience?
Continued

• Department of Education, Training and Employment
• Registers all apprenticeships and traineeships
• Field Officers (inspectors under law) available
  to resolve disputes
• Includes Apprenticeships Info - free advice,
  referrals and support to all Queenslanders about
  apprenticeships, traineeships and training
  options.

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Workforce Retention is about

• Ensuring workplaces are free from inappropriate
  behaviours that harm training.
• Specifically, behaviours illegal in Queensland
  that damage industry and individuals.
• Having things in place at work that assist
  everyone to get the most out of the training
  system.
• Everyone has a role and is responsible for what
  goes on at work the way you act at work can
  determine the way youre treated.

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When you dont have a positive environment

• An employer experiences
• Increased absenteeism and staff turnover
• Poor morale and erosion of worker loyalty and
  commitment
• Bad publicity, poor public image becoming
  known as a difficult workplace environment
• Breakdown of teams and individual relationships
• Apprentices/trainees experience
• High levels of distress, impaired ability to make
  decisions and poor concentration
• Loss of self-confidence and self-esteem and
  feelings of social isolation at work
• Panic attacks, anxiety disorders, depression,
  social phobia (withdrawal from usual social
  interaction) and deteriorating relationships with
  family and friends
• Reduced output and performance, incapacity to
  work, loss of employment

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Inappropriate workplace behaviours

• Workplace harassment
• Discrimination
• Sexual harassment
• Vilification
• Victimisation

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Workplace harassment (Workplace Health and
Safety Qld)
Workplace harassment is where a person is
subjected to behaviour that

• is repeated, unwelcome and unsolicited
• -AND-
• 2.. the person considers to be offensive,
  intimidating, humiliating or threatening
• -AND-
• 3.. a reasonable person would consider to be
  offensive, humiliating, intimidating or
  threatening.
• Does not include reasonable management
  action

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Discrimination(Anti-Discrimination Council of
Qld)

• It is against the law to treat a person unfairly
  because of their

• sex
• relationship or parental status
• race
• religious belief or activity
• political belief or activity
• impairment
• lawful sexual activity

• pregnancy
• breastfeeding needs
• family responsibilities
• gender identity
• sexuality
• age
• trade union activity

Also includes treating a person unfairly
because of an association with someone from one
of these groups.
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Sexual harassment(Anti-Discrimination Council of
Qld)

• Sexual harassment is unwelcome conduct of a
  sexual nature in relation to a person.
• It happens when a reasonable person would
  perceive the conduct as offensive, humiliating or
  intimidating.
• It has nothing to do with mutual attraction or
  friendship between people.

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Vilification(Anti-Discrimination Council of Qld)

• Vilification is a public act or statement that
  incites others to hate a person or group of
  persons because of their race, religion, gender
  identity or sexuality.
• This sort of hatred is illegal and can show up in
  a number of ways including through leaflets,
  speech, graffiti, websites, and public abuse or
  media remarks.

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Victimisation(Anti-Discrimination Council of Qld)
Generally, victimisation is treating a person
badly because they have

• made, intend to make, or have helped a person
  make, a complaint under legislation
• refused to breach legislation, OR
• because a person has provided information about a
  complaint.
• It can also include a person who has agreed to
  be a witness.

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Employer responsibilities

• Employers have the responsibility to meet a duty
  of care ensuring their workers are free from any
  foreseeable harm in the workplace. This includes
  physical harm (installing guards to prevent
  losing a finger) but has come to include
  psychological harm which will likely result from
  the behaviours outlined.
• Employers can even be held liable for the
  behaviours of their workers - this is referred to
  as vicarious liability.
• Preventative action needs to occur prevention
  is better than the cure.

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Responsibilities of an apprentice/trainee

• Participate in training outlined in your training
  plan
• Maintain your training record (issued by SRTO to
  record tasks you undertake)
• Obey reasonable and lawful instructions from your
  employer, supervisor and trainer
• Gain employer consent for any absence (from work
  or training)
• Not do anything that may damage the employers
  business or business reputation

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Problem solving

• A simple problem solving process
• Be clear about facts and what the problem is
• Talk to someone about it who can help
• Come up with possible solutions
• Agree on a solution and put it into place
• Follow up on things at a later time to make sure
  things are working out as expected.

Problems naturally arise from time to time, if
theyre not addressed something small turn into a
serious issue.
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• For further assistance please contact