QuickBooks Discovery

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(No Transcript)
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How to Implement QuickBooks Training in your
Practice
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Course Objectives

• Why offer QuickBooks Training to your clients?
• Client Needs Analysis
• 1 on 1 Training versus Group Training
• Training Resources available to QuickBooks
  ProAdvisors
• Guidelines for Establishing QuickBooks
  Engagements and Proposals

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Why offer QuickBooks Training?
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Why offer QuickBooks Training?

• To Market your Practice
• Provide a Turnkey Accounting Solution
• Monthly Visits to Clients Premises
• Update QuickBooks
• Correct Client Errors and Provide Product
  Training
• Uncover Other Revenue Opportunities

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Client Needs Analysis
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QuickBooks Needs Analysis

• Begin with a Client Interview to Determine
• How much setup information the client has readily
  available
• Trial Balance
• Bank Reconciliations
• What QuickBooks version is right for their needs
• Management reporting requirements
• Data File Setup Complexity
• Level 1 COA, Customers and Vendors Only
• Level 2 Add A/R and A/P
• Level 3 - Add Inventory, Sales Tax and/or Payroll
• Level 4 - Add Customized Reports Forms,
  Industry Specific Configuration
• Level 5 Add Integration with Other Solutions

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QuickBooks Training Needs Analysis

• Interview the client to assess their current
  QuickBooks skill level and condition of
  QuickBooks file
• You may need to re-visit the interview regularly
• Initial meetings with a prospective client are
  bi-directional
• clients are also evaluating you-- your
  reputation, your experience, your personnel and
  your skills
• Make sure the organization is the type you want
  to do business with

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1 on 1 Training versus Group Training Classes
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Training Options

• Onsite Training (One on One)
• Group Training
• Web Training
• Outsource
• Bill client based on training time, not learning
  objectives
• Use a published training resource

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QuickBooks Training Classes

• Hands on versus Lecture Style

Hands On Training Lecture Style Training
Advantages Most effective teaching method for new users More marketable than lecture style Faster pace cover more material No computers needed More students more leads
Disadvantages Variety of skill level on computers More expensive Less students less leads Students may not retain as much than hands on
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Training Assessment

• From your Client Interview determine
• Number of trainees in organization
• Current level of QuickBooks and accounting
  expertise
• Group class or 1 on 1 training recommendation
• Onsite or offsite training required
• Hands on or lecture style training needed

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Training Assessment

• Course Length
• Full Day Seminars 1 or 2 Days
• Half Day Courses
• Other - weekly, quarterly, semester series
• Considerations for Scheduling training -
• Scheduling Daytime or Evening Courses
• Avoid holidays including school holidays and
  dates close to tax deadlines
• Time of Day
• Daytime (make sure to provide lunch or breakfast)
• Evening options
• Weekend classes
• Training Rates
• For 1 on 1 training offer blocks of time instead
  of hourly rates
• For group classes, vary the pricing for onsite
  (per person) versus offsite training (daily
  pricing)

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QuickBooks Support Services

• Remote Client Support
• Telephone Support
• Email Exchanges
• QuickBooks Remote Access
• Journal Entries and Adjustments
• Shared Bookkeeping Responsibilities
• Small Training Objectives
• Small Troubleshooting Objectives
• Report Customization

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Training Resources Available to QuickBooks
ProAdvisors
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Acquiring Necessary Skills Knowledge

• E-learning Modules
• www.proadvisor.ca
• Basic and Advanced (soon to be Expert and
  Payroll)
• Intuit Education Program
• www.intuiteducation.ca
• QuickBooks In the Classroom (Instructor Book and
  Student Guide)
• 15 Lessons with data files
• Discovery Tours
• Accounting Conferences and trade shows
• Third Party TextBooks
• CCI, Pearson Publishing

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Guidelines for Establishing QuickBooks
Engagements and Proposals
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Pre-Engagement Strategies

• Engagement Letters and Proposals
• Avoid any misunderstandings and protect yourself
• Have one of the following written agreements for
  every consulting service you perform
• Engagement Letter -- fairly simple and narrow in
  scope
• Proposal -- a more detailed engagement letter

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Pre-Engagement Strategies

• Engagement Letters are appropriate for
• QuickBooks Data File Setup of Easy Start, Pro,
  Premier, or Enterprise Solutions
• QuickBooks Data File Analysis
• Annual or Monthly QuickBooks Support Plans
• QuickBooks Training
• Proposals are suitable for
• QuickBooks Data File Setup of Enterprise
  Solutions
• Integration of QuickBooks with Third-Party
  Software Solutions (Inventory Control, Time
  Billing)
• Extensive Repair of the Clients Existing
  QuickBooks Data File

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Engagement Letter

• The Engagement Letter confirms
• Terms objectives of engagement
• Nature limitations of the services provided
• Financial information
• Setup installation of QuickBooks software
• Fees for service
• Onsite training remote support
• Licensing, permissions third party disclosures
• Agreements and signatures

Engagement Letter
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Proposal

• Overview of Service
• QuickBooks Assistance
• 3rd Party Software if applicable
• Crossover Services
• Estimate of Software Implementation Costs
• Remote Support Overview
• Disclaimers, Privacy Legal Information
• Authorization

Proposal
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Remote Engagement Strategies

• Special Strategies for Specific QuickBooks
  Consulting Engagements
• Clients will call you with QuickBooks questions
• It is not a matter of if but when
• Establish the value proposition for telephone
  (remote) support before the clients first call
• Include remote support time in each engagement
  helps establish the value proposition

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Pricing and PromotingQuickBooks Support Services
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Pricing QuickBooks Services

• 1 on 1 Hourly training rates range from 60 hour
  to 150 hour
• QuickBooks Group Training Class Rates range from
  129 to 375 for a 1 day class, depending on what
  is included
• Use fixed fees instead of a hourly rate if you
  think you can be profitable
• Include one hour of telephone support with
  initial engagement or Group training class

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Remote Engagement Strategies

• Ways to bill for ongoing remote support
• Pre-paid blocks of time
• Monthly support plans
• Differentiate Billing for Remote Services vs.
  Onsite Services
• Pre-Paid Blocks of Time
• Remote Support (4, 6 or 10 Hours)
• Onsite Support (4, 8 or 16 Hours)
• Benefit from the time value of money
• Businesses use 60-70 of the support
  pre-purchased

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Thank You