The Quality Thread in Industrial Engineering and Industrial Management

1
The Quality Thread in Industrial Engineering and
Industrial Management

• Dr. Joan Burtner
• Associate Professor of Industrial Engineering and
  Industrial Management
• American Society for Quality - Certified Quality
  Engineer

2
Introduction

• Consumer choices
• Rep___________
• Pref___________
• Perceived q__________
• The quality movement
• Competition
• Global e________
• Quality and industrial engineering professions
• Careers
• Coursework

3
The Quality Movement

• S_C
• Statistics
• Products
• SP_
• Statistics
• Process
• T_M
• Management
• Employee involvement
• _ _ _ _ Sigma
• Six Sigma
• Lean Manufacturing (Toyota)

4
Global Issues

• Global economy
• Competition
• Cooperation
• National/International standards and guidelines
• MIL-STD xxx
• ISO 9001, ISO 14000, etc
• QS 9000
• Regulatory agencies
• EPA (Radiation levels, contaminants, etc)
• National/International Awards
• Deming Prize
• Baldrige Award

5
Quality Leaders

• Shewhart (statistically based control chart)
• De_____ (managements 14 points)
• Juran (quality trilogy)
• T________ (design of experiments)
• Jack Welch (advancement of Six Sigma)
• Donald Berwick (patient safety advocate)

6
Careers

• Industrial engineers
• Quality engineers
• Manu_________ engineers
• Management engineers
• Project managers
• Proc_____ improvement specialists
• Black Belts
• Performance improvement engineers
• Product engineers
• CEOs COOs

7
Preparation

• Coursework
• Probability and Sta_______
• Statistical Quality Control/ Process Control
• Design of Ex___________
• Technical electives such as Quality Engineering
  or Lean Six Sigma or Healthcare Process
  Improvement
• Related courses Ergonomics, Simulation
• Work experience
• Coop (usually during the academic year)
• Internships (usually during the summer)
• Part-time jobs
• Volunteer work (typical of the healthcare field)

8
Professional Organizations

• Institute of __________ Engineers (IIE)
• Special Interests Groups - Societies and
  Divisions
• Conferences
• American Society for _______ (ASQ)
• Engineers
• Non-engineers
• Society for Health Systems (SHS)
• Clinical
• Non-clinical
• Healthcare Information and Management Systems
  Society (HIMSS)

9
Quality Organizations

• Discussion
• Automobile Makers
• T__________
• H___________
• Hotels
• R__________________
• H_______________
• Fast Food Restaurants
• Airlines
• Manufacturer of Jeans

10
Quality Credentials

• Six Sigma
• Green Belt
• B______ Belt
• M_______ Black Belt
• ASQ Certification
• Quality E______________
• M_____________ of Quality / Organizational
  Excellence
• Many other specialities

11
Quality Salaries

• ASQ 2005 Salary Survey

Position Bachelors Degree Masters Degree
Project Engineer 67,138 74,951
Quality Engineer 64,342 70,820
Master Black Belt 91,154 107,044
Quality Manager 76,561 85,326
Vice President 123,596 126,419
12
Quality Specialization Courses Taught by Dr.
Burtner

• Industrial Engineering
• ISE 327 Statistical Process Control
• ISE 352 Design of Experiments
• ISE 427 Reliability and Quality Assurance
• ISE 491 (Varies)
• Industrial Management
• IDM 355 Quality Management
• IDM 404 Industrial Management Case Studies
  (includes quality)
• ETM 591 (Varies)
• ETM 627 Quality Management

13
Quality Alumni

• Industrial Engineering
• Susan Barkley - HCA
• Greg Meyer - RAFB
• Matt Stevens - Gulfstream
• Industrial Management
• Drew Elrod - MCCG
• Roy Jackson - Southwire

14
Questions?

• http//www.asq.org/
• http//www.iienet.org/