Including Workplace English Inside and Outside the Classroom to Develop Students

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Including Workplace English Inside and Outside
the Classroom to Develop Students Career-related
Experience And Implications for Resource
Management
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Gaining Career-related Experience at
Cotton Spinners Association Secondary School
Presented by Mr. LUK Chun-ho
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Launching a Workplace Project in S1

• Students
• Learn workplace English
• Carry out workplace tasks outside the classroom
• English Teachers
• Gaining experience in teaching workplace English

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Setting Business Targets for Students
FREE BREAKFAST DAY OPENING OF FIVE RESTAURANTS
Tight Budget (250)
Different promotion strategies
Cuisine and services
Strategies to attract customers
Workplace English
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Training Students to Be Catering Staff in the
Classroom
For S1 classes

• Recruiting catering staff
• Building on students strengths
• Promoters
• Ushers
• Chefs
• Movie girls / boys
• Waiters / waitresses
• Managers

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Training Students to Be Catering Staff in the
Classroom
For S1 classes

• Getting to know the catering business
• Workplace English
• Authentic material
• Setting up your own business
• Promotional pricing
• strategies
• Specialties of the
• restaurants

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Learning Workplace English in the Catering
Business
The unit Eating Out
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Designing Menus and Posters with Specialties of
the Restaurants
Writing a short proposal with reasons for the
choice of the design
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Sample Receipts and Credit Card Receipts
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Customers Comment Cards to Assess the
Performance of Staff
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Success Criteria for Students

• Effectiveness of promotion strategies
• Positive work attitudes diligence courtesy
• Use of workplace English accuracy, fluency and
  appropriate use of workplace English

How to Assess

• Customers feedback
• Teachers feedback
• Students performance on the Free Breakfast Day
  and in the final project work

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Show Time on Free Breakfast Day
Different strategies by promoters
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Opening of the Five Restaurants
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Gimmicks and Publicity Work
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Other Learning Experiences - Career-related
Experience
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Extracts from the Final Projects
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Areas for Improvement

• More time for running the restaurant
• Customers to learn courtesy
• More outsiders to be invited
• Holding an inter-restaurant competition

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Implications for Resource Management

• Using and managing existing school resources to
  enable students to have
• authentic career-related experiences
• language-rich environment
• Financial support from the English Club
• Other NSS-related grants
• Students as extra manpower

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Implications for Resource Management

• Using community resources by collaborating with
  the career and guidance teams to arrange
• Career talks on the catering business
• Workplace visits to organisations or companies

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Gaining Career-related Experience at
Catholic Ming Yuen Secondary School
Presented by Ms LAU Kam-chu, Adela and
Ms. WONG Cheuk-lun, Desdemona
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Holding the Olympics Fair
Company mission Promote the positive
image of Hong Kong Company
vision Provide excellent
services to
customers Jobs to do Promote the H.K.
Equestrian Events and
sell Olympics souvenirs

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Roles and Responsibilities of Staff

• Employer (Teachers) CEOs
• Employees (S6 students) Supervisors
• Responsibilities Appraise and supervise
• their subordinates
• Employees (S1 students) Olympics Receptionists
• 
  Olympics Ambassadors
• 
  Olympics Tourist Guides
• Responsibilities
• Welcome customers and answer enquires
• Sell souvenirs with good strategies
• Promote tourist spots in Hong Kong

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Training Courses for Staff

• Training Course I
• Getting to know the 2008 Beijing Olympics
• Training Course II
• Getting to know must-buy items in Hong Kong
• Training Course III
• Learning workplace English for buying and selling
  souvenirs
• Training Course IV
• Learning workplace English for introducing
  tourist attractions

Adapted the units Not Just Shopping Meeting
New Friends
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A Different Taste of Workplace English
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Role-plays and the use simple feedback forms
Authentic Material
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Launching of the Olympics Fair
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Business Transactions at Different Stalls
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Olympics Tourist Guides to introduce the Olympic
Equestrian Events and tourist spots
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Customers Appraising the Performance of Staff
Very good.
I think it is an exciting event.
Yellow booth is the worst
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Supervisors Appraising the Performance of
Olympics Tourist Guides
Written comments Presentations quite good but
can be more interesting
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Supervisors Appraising the Performance of
Olympics Ambassadors
Written comments on the employee She sold the
MP3 player too early with only 3000. It is
unreasonable and she hasnt considered it
seriously
Written comments on the employee Too shy.
More communications needed with customers
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Olympics Ambassadors Appraising their Own
Performance
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Awards for Outstanding Employees
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Ideas for Modification for the Elective Module on
Workplace English for Senior Secondary Students

• Inside the classroom
• Proposals on the choice of business and marketing
• strategies
• Holding meetings and writing minutes
• Producing promotional / sales material
• Outside the classroom
• Trade-related booths and display of final
  products
• Integrating with Other Learning Experiences
  Career-related Experience
• Collaborating with the commercial / economics
  teachers

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Facilitating and Hindering Factors

• Facilitating Factors
• Full support from the Principal
• A team of enthusiastic and diligent colleagues
• Students as extra manpower
• Adding some practical elements in the curriculum
• The workplace project pitched at the level of the
  majority of students
• Hindering Factors
• The Workplace Project still too challenging for
  students with special educational needs
• Time constraints

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Implications for Resource Management

• Effective use of learning venues
• Little reporters for reporting workplace-related
  activities
• Campus TV for producing workplace-related English
  programmes
• Use of NSS-related grants
• Obtaining and mobilising manpower

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Wishing you and the Hong Kong Equestrian Events
all the best and success in 2008!!
Thank you!