Knowledge management-exercise

1
Knowledge management-exercise
Pekka Makkonen

• Lecture part 2

2
Exercise

• You will familiarize yourself with one KM tool
  and create video about that
• In this way we can share both explicit and tacit
  knowledge about the tools of KM
• There is a rtf document available at the course
  module KM website. This document includes
  instructions
• On the next slides you can see an exemplary
  result of this exercise. The teacher of this
  course has clarified one tool as follows. You can
  use these slides as your template for this
  assignment (save these slides on your own disk
  and rename the file and remove needless slides
  and save again).

3
Example about finished exercise content Powerknow
(PK) (1/5)

• 1. How does your PK support the management of
  explicit knowledge?
• Document browsing by using keyword structure
• Metadata concerning each documentb such as
• Keywords associated
• Users associated
• Maintaining keyword structure

4
Example about finished exercise content Powerknow
(PK) (2/5)

• 2. How does PK support the management of tacit
  knowledge?
• Users can have access to different documents
  based on the approval by the document creators
• Roles
• Searching mechanism helps in finding documents
  needed for problem solving

5
Example about finished exercise content Powerknow
(PK) (3/5)

• 3. What are the key technical features of PK?
• Roles
• Document lifecycle
• Document structure
• Document history
• Microsoft SQL server

6
Example about finished exercise content Powerknow
(PK) (4/5)

• 4. What supporting technologies from our first
  lecture are included in PK?
• PK helps in determining meaningful relationships
  in knowledge if we look at Artificial
  intelligence

7
Example about finished exercise content Powerknow
(PK) (5/5)

• 5. Are there any success stories concerning
  improved productivity or coordination in the
  spirit of Siemens?
• PK reports the following referencesHans Gerber
  AG, SwitzerlandMorecon AG, GermanyTECHENG,
  AustraliaDunlop Aerospace, EnglandNational
  Security Technologies, USAMediQuest,
  NetherlandsEndeavor Co. Ltd., JapanBruker
  Biospin AG, SwitzerlandIFP GmbH,
  GermanyStadtwerke Geldern, GermanyTechnische
  Werke Osning GmbH, GermanyAccenture, USACross
  Development, Australia
• In the consulting business for example is quite
  natural to use tools like PK