Corporate Online Booking Technology

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Corporate Online Booking Technology The Future is
NOW Agency Name Wednesday, December 18, 2013
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Some questions to consider

• Based on current economic conditions
• Which costs are the first to be cut?
• Do corporate travel and meetings have a major
• impact on your companys bottom line?
• What methods do you currently use to save
• on travel costs?

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Compare your answers to survey data

• Q Which costs are the first to be cut?
• A When times are lean, 64 of senior-level
  finance managers will cut travel costs first.
  Only advertising/marketing fared worse at 74.
• Q Do corporate travel and meetings have a major
  impact on your companys bottom line?
• A An overwhelming 93 of senior-level finance
  managers expressed agreement on the importance of
  corporate travel and meetings to their bottom
  line.
• Q What methods do you currently use to save on
  travel costs?
• A Despite the relative importance of travel to
  the company, 64 of finance managers indicated
  that restricting employee travel is the first
  step they would take.

Source Corporate Travel Study-Business Week
March 2002
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There is REAL value to business travel
So how can you remain in the game, maintain
your competitive edge, visit those customers and
not break the bank?

• More effectively track your travel spend to get
  the most out of the trips you take
• Adopt or refine a current set of travel polices
  based on todays financial realities
• Leverage technology, especially a corporate
  online booking program, to streamline the process
  and enforce policy to travelers

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For the vast majority, moving travel online makes
good financial sense
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A self-service model promotes responsible
traveler spending habits
Behavior Factors
Influence of Online Bookings

• Rogue spending is eliminated through forced
  policy compliance
• Lower airfares chosen (on average 15-20
  reduction in average ticket price)

• Negotiated pricing programs at the point of sale
  improves policy compliance by 10-50 because
  controls on the traveler are automatic
• Travelers, when presented with a choice of a
  lower fare option, will more often book the lower
  fare on a self-booking tool than with a travel
  agent

Source PhoCusWright, March 2003
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Online booking will account for 30 of total
travel spend by 2005
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Corporate Online Bookings projected to grow to
38.5 by 2006
Source PhoCusWright, October 2003 revenues
that U.S. based suppliers (air, car and hotel)
generate from corporate travelers governed by a
corporate travel policy
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Migrate more of your business online and the
savings grow

• Simple roundtrip domestic bookings comprise 70
  of all corporate travel
• Not all transactions require high touch
  telephone service
• Migration of eligible bookings online increases
  savings in ticket price and reduce transaction
  fees

Source PhoCusWright Online Booking Report,
2001-2003
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Benefits when bookings move from full-service
offline to online

• The Corporation benefits by ensuring the
  appropriate
• vendors are used on every trip
• Automates traveler adherence to corporate
  policies, supplier agreements enforced and the
  corporation saves money
• Travelers are guided to the best choice for their
  itineraries, staying within budget and moving
  business toward preferred suppliers
• Travelers are empowered to create the itinerary
  that
• makes the most sense for them
• Better service overall, less time spent managing
  travel
• Easy-to-use interface takes the mystery out of
  booking travel

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What Users Think
Broadest Choice Lowest Price Most
Reliable Simplest to Use Best Customer Service
Source Jupiter/ERI Business Travel Survey 2002
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Its Not Just Air

• Car and Hotel online bookings are increasing more
  significantly than air.
• Growth potential
• Commission potential
• One-Stop-Shopping

Source Jupiter/ERI Business Travel Survey 2002
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Key Considerations

• Have you implemented effective travel policies?
• Why havent business travelers embraced online
  corporate booking tools?
• What characteristics distinguish successful
  travel policies from others?

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Strategy for Success
Success of an online booking tool does not happen
without comprehensive planning and analysis.

• Best customer fit for the tool
• Appropriate positioning of online booking tool
• Project Management and Performance Measurement
• Comprehensive Deployment and Adoption strategy

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Factors That Drive Adoption

• Important Factors that Drive Adoption
• Corporation Executive Support or Endorsement
• Active TMC Support
• Corporate Mandate
• Traveler Incentives
• Get Up Go certificates through Business
  Builders
• TMC agent buy-in- --- change management
• Source BTN and GetThere 2003 survey

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Adoption Circle of Life
Travelers use booking tool to arrange trips
Corporation is pleased with TMC travel policy
management.
Using online bookings to strengthen preferred
vendor rates and deals
Saves money by decreasing ticket spend (Average
15- 35)
Supports vendor volume commitments and support
preferred relationships
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Employee Resistance and Employer Benefits
Corporations
Employees
Prefer live agents Prefer supplier sites Find OLB
complicated Find better prices elsewhere
Cost savings Expense tracking Reporting Negotiatio
n leverage
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Overcoming Traveler Objections

• Reiteration of time savings and other
  efficiencies
• Acknowledgement of change is difficult
• Assurance that live agents still available
  regardless of online success
• Provide proper, accessible, live online support
  contacts
• Explain that restrictions of rogue Internet fares
  may nullify POS cost savings

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Meeting the online challenge with Galileo and
Travelport
Together with the Galileo GDS, we offer a
corporate online booking tool perfect for you and
your travelers

• Technology designed with both the traveler and
  the corporations bottom line in mind
• Complete integration into existing process flow
• Consultative deployment of features based on
  requirements of the business
• Fulfillment strategies designed to reduce errors
  and provide immediate purchase
• Implementation strategies designed to maximize
  the value of the technology and ensure high
  adoption

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Why Travelport? Key Differentiators

• First to market with XML Structured Data
  Technology. The benefit of this platform is that
  updates to the software can be made without
  loading software locally.
• More than just a booking tool, the Agency
  Communications Portal and Interactive Travel
  Manager provide the benefit of targeted and
  interactive marketing to corporate customers.
• Increase customer satisfaction and reduce errors
  by ensuring all traveler and corporate data is
  accurate and synchronized with the GDS and other
  database sources with Profile Manager.
• More options and greater flexibility with
  Advanced Policy to apply rules based on the trip
  purpose or the organizational grouping or
  hierarchy
• Save time and reduce errors with PNR Finishing to
  ensure all bookings contain the requisite
  reporting and documentation fields for mid and
  back office

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Why Travelport?

• In addition to the standard car and hotel booking
  functionality,
• Travelport features
• Hotel Mapping, allowing your travelers to quickly
  get their bearings and effectively plan their
  movements and activities in an unfamiliar city
• Meetings Integration to extend the value of the
  booking tool beyond individual travel
• Comprehensive Reporting to ensure you and your
  travelers are getting most from Travelport
• When powered by the Galileo GDS, Travelport
  offers
• Automated Transaction Processing to streamline
  process and reduce errors
• A unique opportunity to leverage Preferred Travel
  Content available only to Galileo customers

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Travelport Demonstration Section Presenter notes

• If live connectivity is available, begin the demo
  here
• If printing as a leave-behind or if connectivity
  issues prohibit a live demo, the following slides
  function as a canned demo

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Portal

• Communication platform for distributing
  content/services from a variety of sources to
  specific corporations, groups or individuals.
• Utilization
• Forms Module
• ITM
• Tips and Tricks
• Training

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Booking Engine Features

• Multiple User Interfaces/Flexibility
• Company Individual Templates
• Company Benchmarking
• Coordinator Functionality
• Hotel Manager
• Car Booking
• Itinerary Views
• Buying and Confirming Travel
• Note to Agent

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Search Flexibility

• Variety of search methods/approaches
• By package
• By schedule
• Car/Hotel only

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Booking Flow
Select Flight View Details Preview Seats
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Company Policy Benchmark

• Create manage company search parameters for air
  travel
• Provide most efficient/accurate administration of
  travel policy

• Compare user search to company preferred search
• Alert traveler to lower fares provided by company
  benchmark search
• User views flights based on own search
  benchmark search

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Web Fares
Web fares available now with search
results Configure messaging to allow users to
book travel at 3rd party sites
Configure vendors to be searched configure
appearance of option to search Web fares
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Add a Car
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Hotel Multiple Search Choices
Enhanced search capabilities allow travelers to
quickly/effectively search for properties by
City/Airport or Street Address or Company
location/preferred property
City/Airport Street Address Company Location or Preferred Property
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Configurable Search ResultsMapping
Configure search result sort order to drive
adoption of preferred properties Mapping
functionality plots hotels by pre-loaded company
locations, including preferred hotels

• Travelport maintains its own proprietary hotel
  mapping database we do not rely on GDS or
  hotel-loaded mapping coordinates
• Your company locations, your hotels are mapped
  right - every time

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Buy Confirm
Purchase Trip View Confirmation
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Travelport Behind the Scenes

• Tools and functionality to create a seamless
  traveler booking experience
• Password policies
• Profile Synchronization
• Travel Coordinator
• PNR Finishing
• Advanced Policy
• Reporting
• Preferred Fares Select
• Web fares a closer look

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Secure Password Policies
Password Account Lockout Account Maintenance
Enforce specific password policies based upon
your internal security requirements
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Password Security -Single Sign-On
Firewall
Corporate Intranet
Travelport

1. User ID corporation are encrypted and
   transmitted to Travelport using SSL

1. Traveler logs on to intranet (and is
   authenticated) and accesses a Travelport service

1. Information is decrypted and validated against
   Travelport profile database

• Service request is fulfilled

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Profile Synchronization
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Travel Coordinator Feature
Book on Behalf of
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PNR Finishing
Reduce manual labor Simple User Interface Allow placement of trip-specific fields within PNR per Agency, Company/Policy specifications Independent of Agency Mid-Office tools
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Advanced Policy

• Paradigm shifting
• An industry first apply policy by purpose of
  trip or organizational grouping/hierarchy
• Interactive
• Greater granularity in policy application
  interact with travelers to gather information
  based on search criteria
• Industry leading
• Configure exactly how to shop for air, hotel, car
  including adding extra searches for better
  shopping, better policy enforcement
• Unmatched in/out of policy configuration
• Custom graphics to encourage compliance,
  performance

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Advanced Policy Paradigm Shift

• Create rules to apply policy based on search
  criteria
• If traveling to Memphis between Sep 1-10, apply
  meeting policy
• If traveling to international destinations, apply
  global travel policy

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Advanced Policy Interactive

• Ask your travellers a question about their search
  criteria

• It looks like youre going to Memphis - are you
  going to the Product Launch, or just visiting a
  client?
• It look like you will be flying overseas will
  you be conducting business upon arrival for this
  trip?

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Advanced Policy Industry Leading

• You only get good policy enforcement if you ask
  the for the right content in the first place

Only Travelport allows you to configure the
number and settings of calls associated with
every user search for air, hotel and car
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Advanced Policy Industry Leading

• Industry exclusive policy and preferred marking

Unmatched configurability for policy markings
reason codes for air/hotel/car configurable
graphics to drive compliance
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Reporting

• Track online usage, track program performance
• Choose from 11 core reports
• Track air, hotel and car transactions
• Export to Excel
• Create reports on demand

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Reporting
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Galileo Preferred Fares Select

• Preferred airlines provide full range of fares
  and inventory to Galileo GDS customers
• Current Preferred Fares Select partners
• American
• Continental
• Delta
• Northwest
• United
• US Airways

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Web Fares
Web fares available now with search
results Configure messaging to allow users to
book travel at 3rd party sites
Configure vendors to be searched configure
appearance of option to search Web fares
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Web Fares

• Contacts 15 Web sites for up to 45 seconds
• Because the Internet is dynamic, search results
  may vary each time you choose to Search Web
  Fares.

Travelport
Web Fares Search Engine
15 Web Sites
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Web Fares
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Web Fares
Our dialog window pops up to warn the traveler
that they are about to leave the Travelport
website. This message can hold up to 250
characters and is fully customizable by the
agency, corporation, or supplier through your
Account Development Manager. Cancel will return
the traveler to their Web Fares results page
where they can continue booking a flight, car, or
hotel with Travelport. OK will advance the
traveler to their selected Web Fare internet site
which will open in a new window. The Travelport
web site will remain open to allow the traveler
to return to their results at any time. Click
the OK button.
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Web Fares
Other Web Fare sites you choose will return
specific package prices, and begin the process
for booking an air itinerary on their web
site. This is the preferred method, however due
to restrictions placed on some airline sites,
this cannot be done.
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Travelport Product Roadmap
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Product Vision

• To build a total Corporate Travel Solution
• Solution built for corporate cost management and
  reporting
• Servicing the corporate traveler from start to
  finish in a one-stop shop approach
• Designed for corporations looking to enhance
  revenues and reduce costs

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Product Direction

• Improved shopping and faring
• Integration of fares rules from multiple
  sources (including Webfares) to ensure
  availability of best/lowest fares
• Increased number of trips returned in a search to
  show maximum number of lower fare options
• Larger variety of trips airlines for review and
  possible selection
• Touchless transactions
• Fully-automated booking process for majority of
  corporate travel reservations
• Fully-automated ticket issuance and fulfillment

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Product Direction (Continued)

• Fulfillment services
• Providing booking and ticketing functions via
  Travelport
• Supporting offline corporate travel services
• Data reporting
• Expense reporting
• Automated exchange and refund
• Automatic exchange calculation on modified trip
• Automatic reissue of electronic ticket
• Correctly apply fees/penalties according to
  airline and ATPCO fare rules
• Calculate refund amounts based on fare rules and
  penalties

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Product Direction (Continued)

• Content
• Direct links providing full booking reservation
  management capabilities for non GDS vendors
• Expanded Passenger Name Record information
• Corporate Jet integration
• Limo/Car Service
• Leverage Cendant offerings (e.g. RCI,
  Lodging.com)
• Pre- and post-trip authorization
• Routable authorizations
• Automated integration with Enterprise Resource
  Planning (ERP) systems

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Product Direction (Continued)

• Improve usability
• Formalized usability studies
• User Interface (UI) redesign
• Expand points of entry
• Wireless device support
• Marketing agreements
• Supplier product offering
• Enhanced profile capabilities
• CRM database

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Available Early 2004
Reporting

• Leverage phase 1 architecture
• Consolidated data source
• Provide tool set to
• Optimize spending analysis
• Graphical presentation of supplier spending
  patterns
• Single view across company
• Drill-through capabilities to cost center and
  traveler transaction level
• Policy compliance
• Pre-trip and post-trip reporting
• Online versus offline booked data
• Ad-hoc reporting capability, with ability to save
  frequently used reports
• Support delimited and PDF report formats

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Web Fares Available Fall 2003

• Integrated display with GDS fares handback to
  Travelport itinerary

Configure vendors to be searched and apply
policy to combined GDS/webfare search results
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Web Fares Available Fall 2003

• Seamless Integrated GDS search results with Web
  fare search results as one display
• Air
• Rail
• Expand vendor support
• More than 30 U.S. EMEA-based vendors
• Policy support
• Apply policy to combined GDS/Web fare search
  results
• Configurable vendor list
• Configurable price differential
• Consolidated reporting into existing tools
• Sites accessed
• Bookings made
• Complete booking data

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Hotels Key Initiative

• User Enhancements
• Improved user interface
• Phase 1 Revised in August 2003
• Phase 2 UI Redesign project
• Greater search capabilities
• New mapping displays
• Promote negotiated programs
• Load preferred hotel database and uniquely
  display preferred programs
• Utilize Travelport policies to direct users to
  the right choice
• Content, content, content
• Hotel web specials
• Non-GDS hotel content

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Hotel Enhancements Available Early 2004

• Search web-based content for non-GDS hotels
• Load and manage private databases of hotel
  content and inventory

• Integrate searches on one display to end user
• Drive policy based on multiple inventory sources
  GDS, web, private inventory

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Hotel Merchant Model Other Content

• Web specials for hotels are based on merchant
  model
• Cendant TDS is partnering with a hotel inventory
  distributors
• Starwood integration in Fall 2003
• Lodging.com Available Early 2004
• Neat Integration in process
• Hotel Web specials can complement existing
  preferred hotel programs
• Allows you to focus your preferred program where
  your company has high volume
• Targeted to fill in where preferred properties
  dont meet the travelers needs
• Some new restrictions may apply
• Pre-paid rooms likely
• Cancellations could require 72 or 48 hours notice

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Travelport Product Roadmap
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Next steps

• Putting Travelport to work for you
• Define estimated number of bookings eligible for
  electronic ticketing
• Estimate the percentage of these bookings that
  will be made using Travelport (adoption)
• Identify the Travelport features best suited to
  your enhanced business model
• Meet with us to create an implementation plan

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QA