Shared ICT Infrastructure in the LGMA

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Shared ICT Infrastructure in the LGMA

• Paul McSweeney
• CEO

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Local Government Management Agency
HR policy IR policy and representation LG
Research Corporate Services
Application development support Infrastructure
provision support Business process
consultancy Corporate Services
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Shared Services use the advantages of local and
centralised approaches to create greater value
for users/clients/customers
Concentration of skills
No local say in costs
Different standards
Simplified
Performance culture
Maintain control of decisions
Distant, remote
Standardised
Replication of effort
Allow for managements priorities
Core competencies
Single systems
Lack of agility
Replication of costs
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Direct customer relationship
Economies of scale
Inconsistent approaches
Best practice
Disenfranchised
Fragmented
Shared
Centralised
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Shared ICT Infrastructure Services

• Web hosting
• Co-location
• Shared applications hosting

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Data Centre Metrics

• Power infrastructure, Cooling, Fire suppression,
  Network connectivity, UPS, Generator, Technical
  talent

• Power 29 MW per month (1.6 MW per month for a
  house)
• 28 racks (2 metres)
• 141 physical servers
• 51 Tb (20b single-spaced type-written pages)
• 1 GB/s connectivity PH -gt DEG (movie download lt 1
  sec)

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Web hosting customers

• An Bord Altranais
• Mid East Regional Authority/ RPG
• An Garda Siochana
• National Archives
• Aras an Uachtarain
• National Disability Authority
• Attorney General
• National Educational Welfare Board
• Auditor General
• Office of Director of Corporate
• Enforcement
• Central Statistics Office
• Office of Disability Appeals
• Civil Service Credit Union
• Office of Information Commissioner
• Cora Systems
• Office of Public Works
• Courts Services
• Office of Public Works, Flood Mapping

• Sustainable Energy Ireland
• Dept Environ, Heritage Local Gov
• Water Services National Training Group
• Dept of Foreign Affairs
• Non Principal Private Residence
• Dept. Enterprise, Trade and Employment
• Carlow Co Co
• Dept. of Arts, Sport and Tourism
• Cavan Co Co
• Dept. Of Defense
• Clare Co Co
• Dept. of Foreign Affairs
• Laois County Council
• Dept. of Justice, Equality Law Reform
• Leitrim County Ccouncil
• DoEHLG , HPMS
• Longford County Council
• ePayments
• Louth County Council

• Equality Authority
• Meath County Council
• Geological Survey Ireland
• Monaghan County Council
• Health Research Board
• North Tipperary County Council
• Health Services National Partnership Forum
• Offaly Co Co
• Houses of the Oireachtas
• Roscommon County Council
• Institute of Marine
• Sligo County Council
• Irish Blood Transfusion Service
• Waterford City Council
• Irish Prisons Service
• Waterford County Council
• Judicial Studies Institute
• Westmeath County Council
• Legal Aid Board

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Co-location and Shared Applications hosting

• Private Residential Tenancies Board
• Sustainable Energy Ireland
• Dept of Foreign Affairs

• Human Resources Personnel Superannuation ( 27
  Local Authorities)
• Non Principal Private Residence (national)
• eHEGS (15 Local Authorities)
• Extranet (7 agencies/LAs/Gov dept)

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Physical Locations

• Data Electronics Group
• Tier IV classification
• ISO 9001 2008

• Phoenix House, Dublin 7
• 2001

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Service Features

• Redundancy resilience
• Emergency on-call support
• Data security
• Intrusion detection and prevention protection
  service
• Physical security
• Secure updating
• Full data backup
• Choice of server technologies
• Maintain and support SQL environment
• Server management
• External monitoring
• VMWare
• Internal monitoring management
• Statistical web reporting
• Consultancy services
• Load balancing
• Government Networks

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Web hosting service bundles
No. Service Description
1 Basic Website Web-hosting, dns, remote access, patching.
2 Backups Service 1 plus backup recovery services.
3 Monitoring Service 1/ 12 plus monitoring and alerts on a 24 x 7 x 365 basis.
4 SQL Services SQL services including patching, recovery options and database support.
5 High Availability Services SQL services including patching, recovery options and database support.
5 High Availability Services Service 4 plus clustering and access to a high performance storage area network (SAN)
6 High End Services These are specialised services such as load balancing solutions, dedicated DMZs and other bespoke solutions.
7 Trending Trending Analysis
8 VPN Tunnel VPN site to LGMA, charge is applied where customer is not already paying for High End Services package
VPN site to multisite, charge is applied where customer is not already paying for High End Services package
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Co-location service bundles
No. Service Description
1 Basic Rack space, conditioned and uninterrupted power allocation
2 Infrastructure Service 1 plus Network Infrastructure (firewalls, routers, switches, etc) bandwidth, tape changing Operating System patching
3 Services Service 2 plus backup and recovery of data, SQL database support and data storage.
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The Seven characteristics of Shared Services
Clearly documented services
Central management of services
Mature, scalable processes
Rationalised policies, assets and processes
Financial management framework
Service management
Sourcing model
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Shared ICT Infrastructure in the LGMA

• Paul McSweeney
• CEO