BASIC CONCEPTS OF QUALITY

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BASIC CONCEPTS OF QUALITY

• QUALITY
• QUALITY CONTROL
• QUALITY ASSURANCE
• QUALITY MANAGEMNT
• TOTAL QUALITY MANAGEMENT
• ISO SYSTEM

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QUALITY

• is the totality of features and characteristics
  of a product that bears on its ability to
  satisfy the stated or implied needs --ASQC

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What is Quality?

• User-based In the eyes of the beholder
• Manufacturing-based Right the first time
• Product-based Precise measurement

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Dimensions of Quality

• Performance
• Aesthetics
• Special features convenience, high tech
• Safety
• Reliability
• Durability
• Perceived Quality
• Service after sale

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Importance of Quality

• Lower costs (less labor, rework, scrap)
• Motivated employees
• Market Share
• Reputation
• International competitiveness
• Revenues generation increased (ultimate goal)

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QUALITY CONTROL

• is the operational techniques and activities
  that are used to fulfill the requirements for
  quality

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QUALITY ASSURANCE

• is all systematic and planned actions which
  are necessary to provide adequate confidence that
  a product or service will satisfy the given
  requirement for quality.

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QUALITY MANAGEMENT

• is a systematic set of operating procedures
  which is company wide, documented, implemented
  and maintained while ensuring the growth of
  business in a consistent manner

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TOTAL QUALITY MANAGEMENT

• THE LATEST APPROACH
• IT IS THE PROCESS OF INDIVIDUAL ORG.
  DEVELOPMENT THE PURPOSE OF WHICH IS TO INCREASE
  THE LEVEL OF SATISFACTION OF ALL THE STAKEHOLDERS

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QM Vs QA
The Prime Focus of The Prime Focus of
Quality Management Quality Assurance
Achieving results that satisfy the requirements for quality. Demonstrating that the requirements for quality have been (and can be) achieved.
Motivated by stakeholders internal to the organization, especially the organizations management Motivated by stakeholders, especially customers, external to the organization
Goal is to satisfy all stakeholders Goal is to satisfy all customers.
Effective, efficient, and continually improving, overall quality-related performance is the intended result. Confidence in the organizations products is the intended result
Scope covers all activities that affect the total quality-related business results of the organization Scope of demonstration coves activities that directly affect quality-related process and product results
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HISTORICAL BACKGROUND

• THE OLDEST TERM QUALITY
• QUALITY CONTROL
• QUALITY ASSURANCE (1970s)
• QUALITY MANAGEMENT

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HISTORICAL BACKGROUND

• TOTAL QUALITY MANAGEMENT
• CURRENTLY ENTERPRISES ARE RUSHING TO
• SIX SIGMA
• DEMING AWARD
• MALCOLM BALDRIDGE NATIONAL QUALITY AWARD (MBNQA)

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HIERARCHIAL STRUCTURE

• TOTAL QUALITY MANAGEMENT
• QUALITY MANAGEMENT
• QUALITY ASSURANCE
• 
  

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HIERARCHIAL STRUCTURE

• QUALITY ASSUR. (GMPOriginal prod. design
  development)
• GOOD MFG. PRACTICE
• QUALITY CONTROL
  

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ISO SYSTEM

• A SET OF QUALITY STANDARDS GOVERNING THE
  DOCUMENTATION REQUIREMENT OF A SYSTEM
• ISO 9001-2000
• ISO 14000
• ISO 17025
• SA 8000

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TQM Vs ISO SYSTEM (1)
ISO 9000 TQM
NOT NECESSARILY CUSTOMER FOCUSED DEFINITELY CUSTOMER FOCUSED
TECHNICAL SYSTEM PROCEDURES FOCUSED PHILOSPHY, CONCEPTS, TOOLS TECHNIQUES FOCUSED
EMPLOYEE INVOLVEMENT NOT NECESSARY EMPLOYEE INVOLVEMENT NECESSARY
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TQM Vs ISO SYSTEM (2)
ISO 9000 TQM
LESS OR NO FOCUS ON CQI CQI TQM ARE SYNONYM
CAN BE DEPATMENTALLY FOCUSED ORGANIZATION WIDE
QUALITY DEPARTMENT RESPONSIBLE FOR QUALITY EVERYONE RESPONSIBLE FOR QUALITY
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TQM Vs ISO SYSTEM (3)
ISO 9000 TQM
PRESERVES THE STATUS QUO IMPROVES PROCESS CULTURAL CHANGE
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RELATIONSHIP B/W TQM ISO
CUSTOMERS