COMPANY PROFILE

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COMPANY PROFILE

• Sailornet was founded in 2002 to create a centre
  of excellence for assistance and information
  services for leisure boating.
• Sailornet has consolidated its leading role in
  satellite-based assistance services by obtaining
  General Authorization for satellite network and
  communication services for maritime safety from
  the Ministry of Economic Development -
  Communications.
• Sailornet is also a value added
  reseller (VAR) for Globalstar and Axonn.

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COMPANY MISSION

• Sailornets primary mission is to provide a
  complete package of sailing assistance and
  information services so that its clients can
  sail safely and with peace of mind.

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OUR PARTNERS
Circolo Velico RAI

• Allianz Ras Group

Navale Assicurazioni
A.N.G.O.P.I.
H.D.I.
Assorimorchiatori
Globalstar
C.I.R.M.
AXONN
Lega Navale Italiana
Alliance Broker
Marintec
HoverFly
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OUR CLIENTS

• Allianz RAS
• IMA Italia Assistance
• Groupama
• H. D. I.
• AXA Assistance

• Mondial Assistance
• Blue Assistance
• Sara Assicurazioni
• EuropAssistance
• Mercantile Leasing
• GE.SE.CO

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SAILORNETS ASSETS

• Our information services an organized system of
  georeferenced data and personalized weather
  forecasts, unique in its kind in terms of
  reliability and updatability.

• Our command centre is open 24 hours a day and 365
  days a year and is staffed by highly qualified
  personnel able to respond quickly and effectively
  to the various needs of seafarers.

• A large and widespread seaborne service and
  assistance network, which is able to deal with
  any emergency along the entire Mediterranean
  coastline.

• The Ministry of Economic Development -
  Communications General Authorization license for
  satellite network and communication services for
  maritime safety.

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OUR SERVICES

• Technical Assistance

• Navigational Assistance

• Information Services

• Medical Assistance

• Safety at Sea Service

• Fleet Management

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TECHNICAL ASSISTANCE

• Sailornet has an extensive network that
  guarantees coverage of the whole Mediterranean
  coastline 24 hours a day, 365 days a year,
  providing expert assistance for any difficulty
  that could compromise sailing safety.
• Clients may request

• Boat Transport
• Frogmen
• Skippers
• Spare Parts Delivery
• Scuba Diving Assistance

• Boat Recovery
• Technical servicing
• Technical Advice
• Mooring Reservations
• Boat Monitoring

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Boat Recovery

• Should the clients boat not be in a state to
  continue and reach port unaided, the command
  centre will send qualified personnel to resolve
  the problem and if necessary to transport the
  boat to harbour.
• We can perform this highly skilled service thanks
  to
• an integrated network of 150 groups of exclusive
  operators (A.N.G.O.P.I, Assorimorchiatori and
  private operators)
• total coverage within a 20 mile band of the whole
  of the Italian, Croatian, Spanish and French
  coastlines.
• our agreed rates that ensure the client a
  recovery price that is at least 10 times lower
  than the average market rate.
• a well organized command centre under the
  supervision of the Coast Guard Command.

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Technical servicing

• In port repair services are guaranteed by
  Sailornets widespread and expert assistance
  network, covering the entire Mediterranean basin
  and that includes the following categories of
  operators
• Sailornet network

• 1,200 shipyards

• 2,100 authorized engine repair shops

• 850 electric and electronic service points

• 400 refrigerator service points

• 300 propeller and water-jet propeller service
  centres

• 1,150 nautical equipment and accessories
• suppliers

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Technical Advice

• In case of damage or malfunction of onboard
  equipment, which may compromise sailing safety,
  the client may request technical advice from
  expert personnel who, after having been given a
  description of the problem, will advise how best
  to manage the emergency. If necessary, they will
  also set in motion the subsequent phases of
  technical assistance.

Mooring Reservation
The client may inquire about the availability of
berths at a given dock and, when possible,
reserve one for a particular date. Otherwise the
client can ask us to search for a mooring at a
particular location to meet their particular
needs.
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Boat Transport
Boat Monitoring
The client may request the command centre to
organize the monitoring and/or recovery of their
damaged boat.

• The client may request for their boat to be
  transported from one port to another, either via
  land or sea.

Frogmen
Clients who need work on their boats hull may
ask the command centre to find and send a frogman.
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Skippers
Should the client need to replace the skipper or
other crew members, the command centre will
locate the required personnel and send them to
the destination given by the client.
Spare Parts Delivery
Should the client need spare parts that are
unavailable in his current location, the command
centre will locate the parts and send them to the
client by the fastest means possible, while
taking account of local regulations for the
transport of goods in general and maritime spare
parts in particular.
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Scuba Diving Assistance

• Exclusive service for scuba diving enthusiasts.
• Personal Trainer
• We will send a personal trainer to
  clients who want a thorough grounding in scuba
  diving.
• Personal Scuba Diver
• Clients can request a personal scuba
  diver for a few days or for the entire cruise.
  The diver will plan all the scuba diving
  activities in agreement with the client, while
  also accompanying him and his guests on the
  planned dives and providing them with all the
  necessary equipment.

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SAILING ASSISTANCE

• The experts at our command centre are always
  available to support, assist and advise sailors
  in the various stages of their trips.
• More specifically, clients may request services
  such as
• Cruise Planning
• Weather forecast for the route
• Advice for entering port

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Cruise Planning
marine parks and recreational information
Clients may request a sailing itinerary.
Sailornet command centre will draw up and send a
route for the cruise, which will include the
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 urgent and permanent warnings to mariners
 graphic route and navigational documentation
information on landings
lights and lanterns
coast description
anchorages
coastal sailing
hazards and prohibitions
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Weather forecast for the route

• The client may request specific support for the
  selected itinerary, such as a detailed analysis
  of weather forecasts for the route and expert
  advice.

Advice for entering port
The client may request information about the
geo-nautical characteristics of the docking area,
about particular rules for approaching and
entering a port, about possible current dangers,
restrictions or warnings in the destination port
as well as information about the nautical
reference documentation required.
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INFORMATION SERVICES

• Our information services supply complete, updated
  and reliable data about all aspects of the
  conditions in which the cruise takes place. In
  particular
• Weather Forecasts
• Storm Warnings
• Dangers and Prohibitions
• Coastal Sailing
• Docks
• Anchorages
• Sea Attractions
• Regulations

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Weather Forecasts

• Sailornets weather forecast system is based on
  data (GRIB messages) supplied directly by the
  European Centre for Medium-Range Weather
  Forecasts. The data is then processed according
  to forecasting models developed by the Centre
  itself.
• The forecasts provided by this service
• cover the entire Mediterranean area down to a
  level of accuracy of under 12.5 miles
• are published every 6 hours and cover the
  following 72 hours
• contain all the important parameters of sea and
  wind conditions that sailors need to know

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Wind direction and strength
Significant wave height and direction
Cloud coverage
Precipitation and climate conditions
Local details
Wind streams
WEATHER FORECASTS
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Storm Warnings

• We provide storm forecasts for each zone of the
  Mediterranean, along with indication of the
  strength and direction of the wind and gusts of
  wind

Dangers and Restrictions
Sailornets command centre is able to offer
sailors complete, updated and reliable
information about any dangers and prohibitions in
a given area. Sailornet receives notifications
about dangers and prohibitions from a wide
variety of sources. We filter this information,
sort it and organize it using a sophisticated
computer information system in order to make it
available quickly and selectively to the sailors
concerned.
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Coastal Sailing

• Sailornet command centre provides sailors with
  information to help them find their location at
  any moment when sailing down the coast. In
  particular
• Detailed description of points that are very
  visible and useful for navigation
• Detailed description of the characteristics of
  all lighthouses and navigation lights in the area
  concerned
• Description of coastlines including possible
  dangers and prohibitions (sand bars, submerged
  rocks, bans on approaching beyond a certain
  distance, etc.)

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Docks
To meet our clients harbour requirements we
supply complete, selected, updated, and
summarized information from various direct
sources about each of the over 2,000 docks in the
Mediterranean basin.
Geo-nautical Info
Regulations
Utility and emergency services
Dangers and Prohibitions
Methods of access
Port services
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Anchorages

• For each of the more than 3,000 anchorages
  selected in the entire Mediterranean basin,
  yachtsmen are provided with

• Type and depth of sea bed

• Onshore and predominant winds

• Suitability of anchorage for overnight stays

• Anchorage position

• Visible points on the coast to aid in coastal
  navigation

• Dangers and prohibitions signalled in docks and
  access areas

• Recommended anchorages

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Sea Attractions

• The following information is provided
• marine parks in the Mediterranean, including
  their location, descriptions, prohibitions and
  access restrictions in the various zones that
  comprise them
• Diving centres and diving areas in the zone
• Islands and coasts to explore an exclusive
  collection of recommended tours of particular
  natural, artistic, archaeological, architectural
  or cultural value. Sailornet chooses tours that
  its clients can enjoy along the route of their
  Mediterranean cruise.

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Regulations

• Clients may at any time request detailed and
  accurate information on all current regulations
  in force with reference to
• Navigation
• Use of port facilities
• Sport fishing
• Scuba diving activities
• Water skiing
• Boat documentation
• Documents needed in order to obtain a boat
  licence

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FIRST AID ASSISTANCE

• The services offered by the prestigious C.I.R.M,
  Centro Internazionale Radio Medico (International
  Radio Medical Centre) are delivered free of
  charge to all direct users of Sailornet thanks to
  an agreement between the two organizations. These
  services include specialist telephone medical
  consultations and emergency medical assistance at
  sea.
• These services are delivered by the medical
  headquarters of Mondial Assistance Italia under
  the terms of an insurance policy taken out by
  Sailornet to cover its users. The services
  include the dispatch of a doctor to the dock,
  transport of the patient from the dock to the
  treatment centre and the delivery of medicine to
  the boat in dock.

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FLY SERVICES

• The service supplies sea customized twin-engine
  helicopters equipped to fly over the sea without
  limit from the coast with a capacity of 5 or 8
  passengers. This service covers all Mediterranean
  area.
• Is possible to request
• Urgent transport of technicians on board in case
  of damage of the boat
• Urgent transport of spare parts in case of damage
  of the boat
• Retrieval and sending of frogmen in case of
  damage of the boat
• Research and sending replacement Skipper or Crew
• Rapid transportation of passengers
• Rapid transport of materials

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PERSONAL DESK

• This service offers a real personal assistant to
  solve customers' needs during the cruise.
• In each port of the Mediterranean area, is
  possible to request
• Car Service the customer who needs to rent a car
  or have it available at the port of craft
  stationing, may call the Central Office to find
  out rental facilities, prices and eventual car
  hiring.
• Chef Service the customer will be put in touch
  with catering facilities or staff (chef) for the
  organization of events on board.
• Information/reservations of Tourist Facilities or
  hotels the customer may request to know the
  availability of hotels and tourist site near the
  craft berth the cost per day and, where
  possible, ask for reservation.
• Taxi Boat the customer may request taxi boat
  service, the price and, if possible, the
  reservation.

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C.I.R.M. Assistance

• Sailornets partner, the C.I.R.M. (Telemedicine
  Assistance Centre), provides the following
  services to Sailornet clients
• Expert telephone medical consultation for people
  at sea who need treatment
• Emergency medical services at sea in coordination
  with the Coast Guard in the case of accidents
  where the injured need to be taken immediately to
  hospital

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Mondial Assistance Services

• Sailornets insurance policy with Mondial
  Assistance enables Sailornet clients to request
  24 hours a day 365 days a year
• Advice about the onboard storage of medication
• The urgent dispatch of medication
• Patient transport from the dock
• Constant connection with a hospital

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SATELLITE SAFETY SERVICES

• The safety of the boat at sea, roadsted or port,
  is ensured by the use of an onboard satellite
  kit.
• The kits perform the following
  functions
• Emergency alarms
• Request for technical assistance at sea
• Signalling the boats movement in port or
  anchorage
• Onboard satellite kit tamper alarm

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FLEET MANAGEMENT

• This type of service is mainly for organizations
  that need to monitor the movements of their
  fleet. Using an onboard satellite kit, they can
  constantly monitor the location of the boats
  directly and independently via the internet.

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STANDARD SAILORNET PRODUCTS

• Standard options
• Gold
• Club
• Platinum

• Satellite options
• Gold sat
• Club sat
• Platinum Sat

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A COMPARISON OF MEMBER OPTIONS
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PERSONALIZED SAILORNET PRODUCTS
For shipbuilding yards and dealers
SAILORMATE YACHTING CARD post sales assistance
For marinas
SAILORMATE MARINA CARD"
For charter boats
SAILORMATESAT FLEET
OPTIONS
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SAILORNET YACHTING CARD

• Sailornet offers post-sales
  assistance, especially targeted for boats still
  under guarantee.
• This service is reserved for the
  owners of boats built by who are entitled to a
  wide and exclusive package of services including
  the following

• Satellite service
• Technical service
• Cruise service
• Crew service
• Medical service
• Personal service
• Car service
• Chef service

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SAILORMATE CARD FOR MARINAS"
A specific product for marinas that would like to
offer their clients an exclusive package of
assistance services.

• Assistance Services
• Assistance and support for boats that have broken
  down (recovery up to a radius of 50 Nm from the
  Marina of . . .. and 20 Nm from the coast)
• In harbour technical assistance
• Location and dispatch of spare parts
• Information Services
• Dock information
• Personalized weather forecasts, storm warnings
  and warnings to sailors
• Cruise planning
• Coastal Sailing
• Sea Attractions
• Regulations
• Help Desk
• A wide variety of services are
  available, such as car rental, tourist
  information, hotel, restaurant, show and taxi
  boat reservations and much more.

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SAILORMATESAT FLEET

• SAILORMATE SAT FLEET is a specific product for
  charter companies that would like to monitor
  their fleets.
• This service is delivered via a dedicated
  internet site in which clients may view a real
  time graphic display of the position signals sent
  by the latest generation of onboard satellite
  kits to the Sailornet command centre software
  platform.

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WHY CHOOSE SAILORNET

• It is the only company that is able to offer a
  complete range of assistance and information
  services specifically for leisure boating.
• Reliable and complete information
• Rapid service for the whole of the Mediterranean
• Competent and extensive assistance network
• Headquarters staffed with highly trained
  personnel, available 24 hours a day 365 days a
  year
• Fixed and exclusive prices for at sea recovery of
  broken down boats
• Flexible services able to meet the needs of any
  client
• Safety ensured at sea or in port thanks to
  satellite connections

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