OSHOEK BORDER POST REPORT BY:

1
OSHOEK BORDER POST REPORT BY
MS MABELANE MR LUKHELE DR VAN ZYL
2
STAFF ISSUES
SITUATION COMPLICATION SOME IDEAS
Shortage of staff Staff on establishment reporting else where Over-expenditure on personnel budget Maintain and fill all the 47 posts Money spent on overtime can appoint 6 immigration officers, 1 chief immigration officer and 1 admin clerk
3
STAFF ISSUES con,
SITUATION COMPLICATION SOME IDEAS
Shortage of staff Replacement of staff that left for various reasons takes too long. In other cases it takes a year. Job weight v/s salary packages Job evaluation
4
STAFF ISSUES con,
SITUATION COMPLICATION SOME IDEAS
Training, career pathing and staff morale Training not linked to needs No career pathing Staff morale low, shifts seldom complete, high rate of absentism Train per need analysis Implement PMDS transparently and in a participatory manner Effective wellness programme
5
THE HAVES
AND
SARS accommodation
THE HAVE NOTS
Home Affairs accommodation
6
THE ONLY RECREATION
7
MAINTENANCE
8
SMALL OFFICES
9
FACILITIES
SITUATION COMPLICATION SOME IDEAS
Accommodation Insufficient office space and residential Maintenance and cleanliness Invest in both office space and accommodation for officials e.g. SARS project
Recreation facilities Only dart board and table tennis available Improve recreational facilities
Power failures Power trips often Back up system
10
DO WE NEED A BORDER POST?
11
SECURITY
SITUATION COMPLICATION SOME IDEAS
Security at offices There is a safe in the finance office and banking is done once a week but there is no burglar proof nor security company for the whole building Put burglar proof and appoint security company particularly for when the border is closed
12
SECURITY con,
SITUATION COMPLICATION SOME IDEAS
Security fence Holes in the fence Too low and can be easily jumped No regular patrols Maintain and raise its height Patrol regularly
13
BUDGET
SITUATION COMPLICATION SOME IDEAS
Manual system A budget of R 3m managed manually Introduce IT systems
Overspending Budget overspend through overtime Review personnel budget and move most of the overtime budget to personnel
14
ICT
SITUATION COMPLICATION SOME IDEAS
Equipment Outdated software No scanners Upgrade equipment and purchase scanners to reduce service time
Communication No access to email and internet Provide access
15
MACRO ISSUES
SITUATION COMPLICATION SOME IDEAS
Coordination SARS, SAPS, Agriculture in one Post but plans not integrated,e.g. residential project Plans should be integrated
Security at the border Present situation makes a mockery out of the Border Review security arrangements
16
MACRO ISSUES
SITUATION COMPLICATION SOME IDEAS
Fence patrol Void left by SANDF, SAPS said to taking over in 2008 Role and responsibility clarification and urgent measure to patrol the fence
Reporting mechanism Post reports to sub-region and region Sub-region arrangement to be reviewed
17
LONG UNCORDINATED QUEUE
18
MICRO ISSUES
SITUATION COMPLICATION SOME IDEAS
Maintenance and cleanliness This function is outsourced but there seem to be no accountability Put in place monitoring mechanism
Queuing system Buses, taxis, truck and pedestrians use same queues Separate the queues
19
SIGNAGE
20
UNIFORMS AND BADGES
Experienced employee
New employee
21
MICRO ISSUES, con
SITUATION COMPLICATION SOME IDEAS
Enemies of the Border The shops, the street vendors and a house at the border are a security risk Seek NIA assistance and negotiate for the house to be removed
Signage Small and inadequate signage in English only Put bigger signs and in atleast Siswati also
22
MICRO ISSUES con,
SITUATION COMPLICATION SOME IDEAS
Process Analysis From immigration, clients go to the gate and are then returned to customs Clear communication to clients Queue management Proper signage