in Bulgaria

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inBulgaria

Nikolay Vassilev Minister of State Administration
and Administrative Reform
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eGovernment in Bulgaria - periods of development

• Preparatory period 2002
• E-government strategy
• Experimental period 2003 / 2005
• Pilot projects/Best practices
• Period of the Dynamic development
• Processes of eGovernment implementation are
  foreseen

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Preparatory period - 2002 ?.

• Strategy of the modernization of the State
  Administration from the joining to the
  integration, adopted with the Decision? 465/
  2002of the Council of Ministers
• eGovernment Strategy , adopted with the Decision?
  866/ 2002 ?. of the Council of Ministers
• eGovernment Action Plan 2004 - 2005 ?.
• Basic model for One stop shop, adopted with the
  Decision? 878/ 2002 of the Council of Ministers

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Experimental period 2003 / 2005

• Actions with the main directions as
  follows
• Implementing the 20 indicative electronic
  services (defined by the European Commission) for
  the citizens and business
• Development of the electronic services at the
  Central and Local level
• 3. Implementation of the electronic document and
  electronic signature in the work of the
  Administration
• 4. General purpose, basic (conceptual) and
  methodological projects

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Period of Dynamic development

• 1. European dimensions (especially for creating
  conditions for development of trans-borders
  services for citizens and business as common
  European market)
• 2. Business Process Re-engineering in the State
  Administration
• 4. Development of multi-channel access for
  e-Services
• 5. Prioritization of the system integration and
  interoperability
• 6. Technical Modernization of the State
  Administration
• 7. Education of administrative staff to use and
  implement IT

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Vision Statement for e-Government in Bulgaria

• The Government of the Republic of Bulgaria will
  provide modern and efficient governance, while
  using the means of contemporary information
  technologies in order to meet the real needs of
  citizens and businesses at any time and any
  place.

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Strategic goals

• To provide modern, efficient, high-quality and
  accessible public services to the citizens
  through electronic means
• To expand the technological capabilities of
  citizens, to facilitate them in their daily lives
  and to involve them in the government
  decision-making process
• To create the optimal organizational capacity for
  the effective functioning of the State
  Administration according to the principles, rules
  and best practices of the European Union.

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Framework of the Bulgarian e-Government

• Strategic Framework
• Strategy for Modernization of the State
  Administration
• e-Government Strategy
• Operational Framework
• Action Plan for Modernization of the
• State Administration
• Action Plan for e-Government Implementation

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Electronic document exchange
Decision of the Council of Ministers ? 153/
05.06 2004 according to the Law for the
electronic document and electronic signature It
defines as follows the state bodies, which could
not decline the receiving of electronic
documents, signed with universal electronic
signature
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Business Process Re-engineering
We have to re-engineer processes and procedures
to use IT for increased efficiency
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General technological rules
1. Interoperability and system integration 2.
One stop shop delivery of e-services
services with added value 3. Semantic
compatibility and data integration 4. General
integration platform (Gateway, Middle Office) 5.
Technological neutrality.
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• Portal for eGovernemnt services
• egateway.government.bg
• change of address registration
• personal social insurance info
• company social insurance info
• actual status of companies
• Information portal of Bulgarian institutions
• portal.government.bg
• Portal of regional and municipal administrations
  Stara Zagora
• egateway.sz.government.bg
• birth certificate
• State owned property certificate
• complaints to police
• construction permission
• many others

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PROJECTS good practices
eGovernment services portal egateway.government.bg
General Tax Administration https//www.taxadmin.
minfin.bg/dds/ Ministry of Transport and
Communications www.mtc.government.bg Employment
Agency www.nsz.government.bg Information
portal of Bulgarian institutions
portal.government.bg Portal of the State
Administration sadocs.government.bg
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PROJECTS good practices
Euro integration portal eurosmac.government.bg
Portal of the regional and municipal
administration Stara Zagora egateway.sz.governme
nt.bg National library http//www.nationallibrar
y.bg Site of the Varna region www.vn.government.b
g
Site of Gabrovo region www.gb.government.bg Site
of Yambol region www.yambol.government.bg
Municipal site Stara Zagora city.starazagora.ne
t Municipal site Dobrich dobrich.city.net
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e-Service challenges

• Standardized development and implementation of
  e-Service processes
• Standardization and improvement of administrative
  services
• Standards for data exchange
• Standards for document encryption
• Standards for access to resources and services
• Quality standards

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Financial challenges

• State budget coordination for more effective IT
  spending
• Municipal budgets
• Donor programs
• Public private partnership outsourcing and out
  tasking

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Organizational and technological challenges

• Focus on the needs of citizens and businesses
• Changes in the organizational structure according
  to business processes
• Technological independence
• Standardization and quality management
• Web-based solutions
• Open standards for data exchange

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e-Government projects with centralized management

1. Integrated smart card
2. Identification and authorization meta system
3. e-Documents exchange between state bodies
4. Government gateway payment engine

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Monitoring
Business attention to the administrative
services delivered by Internet - January 2005

• 22 increase the number of Internet user in
  communication with the state bodies
• Rapidly increasing number of Internet users who
  receive information about administrative services
  from 7.8 in 2004 to 24.8 in 2005
• Obstacles to the using of eServices
• Problems related to the security and protection
  of personal information
• Price and requirements of the electronic
  signature

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Economist Intelligence Unit (EIU) readiness
rankings
Country 2004 ranking 2003 ranking
Denmark 1 2
UK 2 3 (tie)
Austria 15 14
Ireland 16 15
Portugal 24 22
Estonia 26 n/a
Czech Republic 27 (tie) 27
Hungary 30 29
Slovenia 31 n/a
Latvia 34 n/a
Poland 36 30
Lithuania 38 n/a
Slovakia 39 (tie) 34
Bulgaria 42 40
Turkey 45 39
Romania 50 43
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Nikolay Vassilev Minister of State Administration
and Administrative Reform