eQuality: Continuous Process Improvement for eLearning Quality

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eQuality Continuous Process Improvement for
eLearning Quality

• Dr. Richard Schilke
• Associate Dean, Virtual College
• Florida State College at Jacksonville

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Our Quality Goal

• Student Success While Meeting College
  Requirements
• (Success, Rigor, and Integrity)

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eQuality Model
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Point of Contact

• Dr. Richard Schilke
• rschilke_at_fscj.edu
• 904-357-8933

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Quality Matters

• Broward College, Lisa Ciardulli
• Yaping Gao, Dist. Director of Instructional
  Design, ygao_at_broward.edu, 954-201-6360

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_at_ Broward College

• QM Membership in June 2008
• Train-the-Trainer QM Training
• District Director of Instructional Design
• e-Learning Faculty Associates (22)
• Resulted in 6 QM-Certified Peer Reviewers
• QM BC standards BC Quality Standards for
  e-Learning Course Design
• New Faculty Professional Development
• New Faculty - Building Quality Online Courses
• Existing e-Learning Faculty - Already Teaching
  Online? Quality Really Matters!

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QM Plan Going Forward

• ALL New Courses
• Commissioned (BC Certification must meet all 40
  standards)
• Non-commissioned (must meet 30 required
  standards)
• Existing Courses, over time
• Commission Redesign (25 this year)
• Voluntary Improvement (Certificate, Video Camera,
  Potential Candidate as eAssociate, recognition on
  website)

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Faculty Recognition - Webpage
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How the Process Works

• Faculty speaks to associate dean about developing
  (for commissioned, all deans agree)
• Faculty takes required PD training
• e-Learning sends course development agreement to
  be signed
• eAssociate is assigned to mentor faculty
  throughout the entire development process
• Mid-term final review w/ faculty, eAssociate,
  Assoc. Dean and Instructional Designer
• Approval
• Continued assistance, as needed

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eAssociates Are Key to Success

• Built-in group for vetting of new ideas and
  technologies including Quality Matters
• Faculty buy-in
• Legitimacy of faculty working w/ faculty
• more personal and more relevant
• easier to facilitate some on every campus
• decreased learning curve over hiring new staff
• Sharing of best practices eAssociates and
  faculty

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Results of Implementation

• Higher quality courses
• Increased student success rates in online courses
  (up 5 in past four years)
• Master Courses for sharing
• Increased number of online courses/programs
• Increased number of technology skilled faculty
• Community building among faculty
• Able to maintain academic freedom without losing
  out on quality

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Overall Course Benefits of QM

• Alignment of assessments with learning outcomes
• Improved course design - better navigation and
  directions
• Increased use of grading rubrics
• Increased use of discussion boards
• More group projects/cooperative learning
• More varied learning activities
• More diverse assessments
• More higher order/critical thinking skills
• More student engagement and interaction
• Creative use of new technologies and multimedia

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Sample Course
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(No Transcript)
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FDLC November 2009 MeetingQuality Matters at MDC

• Developing standards
• Faculty buy-in
• Training
• Roll out