Leveraging Openness for Agile Performance: Collaborative Work Environments (Wikis) for Networked Improvement Communities

1
Leveraging Openness for Agile Performance
Collaborative Work Environments (Wikis) for
Networked Improvement Communities

• Susan Turnbull, GSA, Senior Program Advisor,
  Office of Intergovernmental Solutions, Office of
  Citizen Services and Communications, Co-chair,
  Emerging Technology Subcommittee and Co-chair,
  Social Economic and Workforce Implications of IT
  and IT Development, Subcommittee on Networking
  and IT RD

2
How Can We Overcome Unstable Conventions of
Meaning that Thwart Information Sharing?
3

Self-organizing for Information Sharing in the
first hours after the Tsunami blog, wiki, flickr
4
How can we Create Conducive Conditions to be
Informed (not Overwhelmed) by the Combined
Complexity of our Multiple Forms of Expertise?

5
Vasa 1628
6
(No Transcript)
7
Building Sustainable Stewardship Practices

• Organize around common purpose, larger than any
  institution, to appreciate potentials and
  realities
• Improve quality of dialogue and collaborative
  prototyping at intergovernmental crossroads
• Participants, representing many forms of
  expertise, return to their settings with a larger
  perspective of the whole
• De Tocqueville Americans of all ages, all
  conditions, and all dispositions form
  associations. In democratic countries the
  science of association is the mother of science
  the progress of all the rest depends on the
  progress it has made.

8
Building Sustainable Stewardship Practices

• Create conducive conditions for Breakthrough
  Innovations
• Authoritative Communities of Interest/ Practice
  around Common Business Lines
• Agile Framework for Building Intergovernmental
  Services
• Emergence of Open Standards, Semantic Technology
• In design, we either hobble or support peoples
  natural ability to express forms of expertise.
  Prof. David D. Woods

9
Building Sustainable Stewardship Practices

• Collaborative Expedition Workshops and
  Collaborative Work Environment Sponsors
• GSA's Office of Intergovernmental Solutions.
• Architecture and Infrastructure and Best
  Practices Committees of the Federal CIO Council.
• National Coordination Office of the Subcommittee
  on Networking and Information Technology R D
  (NITRD) and Social, Economic and Workforce
  Implications of IT and IT Workforce Development
  (SEW) Coordinating Group, NITRD
• http//www.gsa.gov/collaborate

10
Building Sustainable Stewardship Practices

• How can multiple Communities of Practice discover
  and organize around common mission needs to build
  shared understanding?
• How can shared understanding around several
  select, urgent cross-boundary scenarios be
  accelerated?
• What is the role of collaborative prototyping
  around emerging technology potential, in light of
  the Federal Enterprise Architecture's Reference
  Models?

11
Building Sustainable Stewardship Practices

• Key Findings
• FY03 - Agile business components in innovative
  settings not easily discovered by e-government
  managers, resulting in lost or delayed
  opportunities for all parties.
• FY04 - Growing Opportunity to apply Emerging
  Technologies (web services, grid computing, and
  semantic web) to tune up Innovation Pipeline with
  better linkages.
• FY05 - Collaborative Work Environment expands
  effective networking across intergovernmental
  communities and complements monthly Collaborative
  Expedition Workshops validated efficacy with
  Data Reference Model Working Group

12
Building Sustainable Stewardship Practices

• Value
• Frontier Outpost" to open up quality
  conversations, augmented by information
  technology, to leverage collaborative capacity of
  united, but diverse sectors of society, seeking
  to discover, frame, and act on national
  potentials.
• Results Multiplicative Returns in 10 months
• 11 Expedition workshops, 1006 participants
• 11 Communities of Practice, 805 participants
• Data Reference Model WG 30 agencies represented,
  125 participants, DRM v2.0 issued by OMB in Dec.
  2005
• Alignment Networking among Communities of
  Practice
• Planning upcoming workshops together
• Building common understanding of fundamental
  concepts needed for communities representing
  diverse forms of expertise, to work together to
  leverage toward improved public service delivery
  at lower cost.

13
(No Transcript)
14
(No Transcript)
15
(No Transcript)
16
(No Transcript)
17
(No Transcript)
18
(No Transcript)
19
(No Transcript)