The Principles of Remarkable Service

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The Principles of Remarkable Service

• Chapter 1

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Hospitality

• The act of practice of being hospitable the
  reception and entertainment of guests, visitors
  and strangers
• Ways too express hospitality
• Eye contact
• Anticipate guests needs based on body language or
  facial expressions
• Adapting easily to guest needs
• Similar actions to create a positive experience

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Hospitality

• The concern for the guests welfare and enjoyment
• Service what does it mean
• Doing things that help enhance to guest
  experience
• The process of serving a meal

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9 Principles of Remarkable Service

• Courteous, friendly welcoming
• Instills trust
• Comes from knowledgeable servers
• Depends on effective communication
• Preformed efficiently
• Well timed
• Flexible

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9 Principles of Remarkable Service

• Consistent
• Exceeds expectations

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Personal Qualities of the Professional Server

• Physical
• Neat clean professional looking
• First impressions
• Neat hair
• Hands fingernails clean
• Cloths fit and are wrinkle free
• Shoes clean and in good repair
• Good personal hygiene

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Personal Qualities of the Professional Server

• Physical
• Perfumes colognes
• Shower deodorant
• Behavioral
• Attentiveness
• Politeness
• Proficiency
• Dependability

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Personal Qualities of the Professional Server

• Behavioral
• Economy
• Efficiency
• Positivity
• Honesty
• Knowledgeable
• Loyal
• Preparedness

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Personal Qualities of the Professional Server

• Behavioral
• Productive
• Composed
• Sensitive
• Tactful
• Persuasiveness
• Willingness