IT MANAGEMENT IN THE PUBLIC SECTOR

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• IT MANAGEMENT IN THE PUBLIC SECTOR
• Dr Azizah Abd Manan
• IMATEC, INTAN

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• SESSION OBJECTIVES
• To be aware of and understand
• ICT initiatives in the Public Sector
• The tasks of managing ICT initiatives
• Issues related to ICT management in the
• Public Sector

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CONTENT

• Public Sector ICT Initiatives
• Role/Task of IT Management
• Issues and Chanllenges in ICT Management
• Conclusion

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ICT DEVELOPMENT IN THE PUBLIC SECTOR
1960s
2000 2005

• Technology
• Mainframe, Mini computer

• Technology
• PC, Client Server, Internet, multimedia, mobile

• Applications
• Routine job data processing, accounting,
  payroll and personnel

• Applications
• Integrated IS, WebApplications

• System Development
• Inhouse development

• System Development
• Inhouse development Outsourcing, shared services

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THE PUBLIC SECTOR ICT VISION (Malaysia)
Towards efficient and quality public sector
service delivery through deployment of ICT and
Multimedia
Vision

• To provide efficient and quality services
  electronically
• To leverage on ICT and multimedia to achieve
  higher productivity in the public sector and
• To facilitate the sharing of knowledge and
  resources among government agencies through a
  secured telecommunications network and common
  standards

Objectives
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• Key ICT Initiatives Worldwide
• Government Portal
• UK online Citizen Portal
• Firstgov Portal - US
• Electronic Service Delivery (ESD) Portal HK
• Govt. of Canada Portal
• Citizens Portal Singapore
• MyGovernment Portal Malaysia
• Government of Australia Portal framework with 18
  Portals

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• Key ICT Initiatives Worldwide
• Back Office Systems
• Human Resource Management System
• Financial Management System
• Electronic Procurement
• E- Learning
• Revenue Collection
• Accounting System
• Project Monitoring System
• Loan Processing Approval System
• Other Information systems

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CONTENT

• Public Sector ICT Initiatives
• Role/Task of IT Management
• Issues and Challenges in ICT Management
• Conclusion

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• Current Scenario
• Governments around the world are investing in
  ICT to
• improve its internal processes and delivery of
  services
• Published research reports that large no. of
  government ICT
• projects still end in failure, fail to achieve
  their desired
• results, delay or even fail to take off
• Shortfalls were mainly due to behavioral,
  political or
• organizational issues rather than to the
  technical
• characteristics of hardware and software

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• PERCEPTIONS of IT
• Operational View Strategic
  View
• Microelectronics
  Information Mgt
• Computers
  Information Systems
• Telecommunications
  Information Technology
• Office Automations
  Knowledge Mgt

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• Managing IT
• IT Needs to be Managed
• A piecemeal Approach will not work requires a
  holistics approach
• Managing IT requires Operational Skills and
  Strategic Skills

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• IT MANAGEMENT SKILL
• Strategic Management
• Alligning IT with Bussiness Strategy ICT
  Strategic Plan
• Strategic Use of Technology
• Change Management
• Bussiness Process Reengineering/Redesign (BPR)

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• IT MANAGEMENT SKILLS
• Operational Management
• Planning
• Development
• Implementation
• Review

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TASK OF IT MANAGEMENT

• MANAGING SYSTEM DEVELOPMENT PROCESS
• - ICT Strategic Planning
• - ICT Project Management
• - Managing Outsourced Project

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TASK OF IT MANAGEMENT

• MANAGING INFORMATION KNOWLEDGE
• Manage the content development
• Manage application systems development
• Manage information use
• Development of knowledge bank

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TASK OF IT MANAGEMENT

• MANAGING TECHNOLOGY
• - Hardware state of the art technology
• - Software Open Source?
• - Communication Infrastructure
• Broadband?

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TASK OF IT MANAGEMENT

• MANAGING ORGANISATIONAL CHANGE
• _ Managing process reengineering
• Managing organisational change
• Mind-set and culture change
• Promoting knowledge sharing culture

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TASK OF IT MANAGEMENT

• MANAGING PEOPLE
• CLIENTS - end-users PC skills
• OWNERS - stakeholders
• ACTORS - systems analysts/programmers involved in
  developing, maintaining and improving systems
• KNOWLEDGE WORKER
• CONSULTANTS

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TASK OF IT MANAGEMENT

• MANAGING FUNDS
• - Financial requirements
• - Bussines models BOO, BOT, Outright purchase

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CONTENT

• Public Sector ICT Initiatives
• Role/Task of IT Management
• Issues and Challenges in ICT
• Management
• Conclusion

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ISSUES AND CHALLENGES IN ICT MANAGEMENT

• Information Privacy Security
• Legal Framework
• Reengineering and Streamlining of Current
  Processes
• Alligning IT with Business Strategy

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ISSUES AND CHALLENGES IN ICT MANAGEMENT

• Telecommunication Infrastructure
• Managing Diverse Technologies Obsolescence
• Integration Interoperability of Applications
  Internal and Cross Agencies Applications
• Integration with the Legacy systems

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ISSUES AND CHALLENGES IN ICT MANAGEMENT

• Education, Training Accessibility
• Change Readiness
• Funding Availability
• Human Resource Implications

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CONTENT

• Public Sector ICT Initiatives
• Issues in ICT Implementations and Management
• Role/Task of IT Management
• Conclusion

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CONCLUSION

• Managing IT covers beyond normal technical
  boundaries. It covers every components in
  organisation
• People
• Technology
• Processes (Tasks)
• Structure

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MANAGING TECHNOLOGY Holistic Approach
The Model of Organisation (after
Leavit et al.,1973)
STRUCTURE
TASK / PROCESS (Process redesign)
TECHNOLOGY
PEOPLE (Change Management)
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THANK YOU