Quality Monitoring System; Model From sultanate of Oman

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Quality Monitoring System Model From sultanate
of Oman

• Nasser AL-Salmani
• Ward Nurse, RN, BSN, MSc
• Healthcare Quality Professional
• Sultanate of Oman

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Outlines

• Sultanate Geography Demography.
• Ministry of health policy and structure.
• Introduction about QMS in Sultanate of Oman.
• Quality monitoring system Omani Model.
• Future prospective.
• Pillars in Oman QMS.

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Sultanate Geography Demography.
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Ministry of Health Policy and Structure.
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Quality Management System in Sultanate of Oman

• Initiated in 2002
• Focused on primary health care (PHC) than moved
  to secondary/tertiary health care

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• Quality Assurance Standards in PHC
• Document
• Available in each HC
• Staff are trained

Quality Management System
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Quality Principles in Omani Model (8)
Customer focus Leadership commitment Teamwork P
rocess focused Systematic approach Continual
improvement Factual approach decision
making Partnership
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Quality Dimensions in Omani Model (13)

• Efficiency
• Efficacy
• Effectiveness
• Safety
• Equity
• Timeliness
• Legitimacy

• Accessibility
• Acceptability
• Appropriateness.
• Continuity
• Technical Competence.
• Inter-personal-
• relationships

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Quality Monitoring System Model
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1. Self Assessment

• What?
• Why?
• For whom?
• Frequency

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External audit in wadi maawil HC, 2009
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• 3. Customers Feedback

External Customer (Users/patients)
3 C Cards
Suggestion box
user satisfaction
Internal Customer (Providers)
Zero-defect Day
Job satisfaction
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3 C Card
Complain
Comment
Complement
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Suggestions Box
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Zero- Defect Day
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4. Top Management Review

• Planned intervals (once/year)
• Review input
• Review output
• Document

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MANAGEMENT COMMITMENT TO QMS

• Active participation with team
• Establish the quality policy
• Establish quality objectives
• Conduct management reviews
• Availability of resources

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5. Key Performance Indicators (KPI)
Type of indicators Numbers of indicators
1. Structure 5
2. Process 16
3. Outcome 20
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KPI for Primary Care performance
Type of Indicators Numbers of Indicators
1. Structure 12
2. Process 2
3. Outcome 7
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Structure - PHC Institutions
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Outcome- Infant mortality rate
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Under 5 Mortality rate 1975 2009(per 1000 live
birth)
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Oman in WHO Reports
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Future Prospective

• National Accreditation System
• Develop more process indicators
• 3. GCC Indicators ( Gulf Countries)
• 4. Strengthening dept of Quality assurance
  patient safety.

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Pillars in OMAN EXPERIENCE
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POLITICAL COMMITMENT
STRATEGY
SYSTEM
CULTURE
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Thank You