2003-2004 Survey of Organizational Excellence Results

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2003-2004 Survey of Organizational Excellence
Results Action Plan

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Overall Agency Survey Response Rate 61 Best
Since 1998!
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• Employees were asked to respond to survey items
  which provide specific feedback.
• Related survey items are grouped into constructs.
• Results are summarized into five major
  dimensions.

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Survey Item Scoring
Strongly Agree 500 points
Positive Perception
Agree 400 points
Feel Neutral 300 points
Disagree 200 points
Negative Perception
Strongly Disagree 100 pts
Dont Know/NA 0 points
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• Interpretation of Scores

Average of 400 or greater Suggests area of
strength in the organization Average greater
than 300 Area perceived more positively than
negatively Average less than 300 Area
perceived more negatively
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• Dimensional Analysis
• All TFS averages greater than 300 but lower
  than state averages
• Two dimensions scored lower than 2002

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Areas of Relative Strength (Constructs)
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Relative Areas of Concern (Constructs)
Same areas of Concern as 2002
Negative Perception
Positive Perception
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WHAT IS THE AGENCY DOING IN RESPONSE TO YOUR
FEEDBACK?
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Action Plan

• Formation of Employee Advisory Council
• Publication of agency newsletterbeginning August
  2004
• Formation of agency Communications Council
• Internal communications workshop for agency
  leaders
• Development of career ladders throughout agency
• Salary equity studies

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• THANK YOU FOR YOUR PARTICIPATION IN THIS YEARS
  SURVEY
• THE AGENCY IS COMMITTED TO CONTINOUS IMPROVEMENT
  AND WELCOMES YOUR FEEDBACK AND SUGGESTIONS!

The Survey of Organizational Excellence