CareConnection Scheduling

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CareConnection Scheduling

• Implementing InPatient Scheduling

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Introductions

• Carol Moran, Project Manager
• Advocate Health Care, CareConnection
• Susan Paull, Sr. Analyst
• Advocate Health Care, CareConnection
  Scheduling Team
• Katherine Tijerina RN, Coordinator Radiology
  Inpatient Scheduling
• Advocate Christ Medical Center
• Vicky Williams RT, BS, MAOL, Director Testing and
  Therapy
• Advocate Christ Medical Center

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Agenda

• Project Objectives
• Sponsorship
• Partners
• Options
• Scope
• Process
• Successes
• Lessons Learned
• Questions

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Project Objectives

• Improve patient throughput
• Increase connectivity communication between
  ancillary areas, nursing and Physicians
• Improve the inpatient experiences
• Improve length of stay
• Implement process improvements

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Sponsorship

• Diagnostic Imaging Leadership
• Nursing Administration
• Physician Leadership

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Partners

• Diagnostic Imaging
• Site Information System
• Patient Access
• Nursing
• Transportation department
• CareConnection teams
• Orders
• RadNet
• Reports
• Security
• Scheduling

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Options

• Scheduling Model
• Centralized
• Decentralized
• Combination of both
• Management structure

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Scope

• Diagnostic Imaging
• Phase 1 (Pilot)
• CT US/VL adult only
• Phase 2
• Full DI rollout

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Process

• global design
• appointment types orders

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Process
current state
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Process

• site design sessions

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Process

• 10 build

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Process

• end user testing
• proof of concept

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Process

• complete build

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Process

• user acceptance testing

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Process

• Funtional/Integration testing
• PowerChart
• RadNet
• Scheduling

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Process

• production build

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Process

• training

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Process

• Implementation

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Final Product

• True integration
• PowerChart
• RadNet
• Schedule Book

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Order is placed in PowerChart per established
procedure.
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Order immediately appears in RadNet OnLine
Worklist.
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Order immediately appears in Schedule Book on the
Appointments Request List.
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Patient is scheduled for exam _at_ 1045 on 6/7/06.
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Status DT/TM is automatically updated to the
scheduled time in RadNet.
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Appointment date and time are automatically
updated on the orders tab.
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Appointment information displays on the
appointments tab in PowerChart.
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Successes

• Informed patients
• Decreased phone calls to Radiology
• Improved work flow process
• Better utilization of resources
• One electronic schedule for In Out patients
• No impact on outpatient volumes
• Improved patient through put

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Lessons Learned

• Engage staff sooner then later
• Involve staff in user acceptance testing
• More hands on computer practice time for
  schedulers
• Expanded training for technologists support
  staff

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Questions ????????????