Kathy Valderrama Jim Lee Cap Gemini Ernst

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Kathy ValderramaJim LeeCap Gemini Ernst Young
Building Successful Communities of Practice KM
World 2001
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Objectives

• Communities of Practice
• Sustaining Communities of Practice
• Success Stories

Creating
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Creating Communities

• Obtain sponsorship
• Conduct visioning session
• Long term perspective
• Set goals and priorities
• Community/business goals
• Knowledge management goals (KM Plan, Metrics)
• Develop value proposition
• Identify the players

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Creating Communities - Deliverables

• Vision document
• Knowledge management plan
• Value proposition
• List of players in the community

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Creating Communities - Examples

• Vision document list long term description of
  the group where do we see this group in 5 years?
• Knowledge management plan list of goals and
  priorities of the business and community
  specific, trackable and measurable
• Value proposition how will this community help
  the business become more successful and increase
  productivity overall?
• List of players Sponsor, Community Manager

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Sustaining Communities

• Conduct periodic review of KM plan
• Involve sponsor
• Revise and adapt plan as the business changes
• Give rewards and recognition
• Recognize innovation as key to business success
• Solicit feedback
• Surveys, focus groups

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Sustaining Communities - Deliverables

• Revised Knowledge management plan
• Survey
• Metrics/scorecards
• Rewards/recognition ñ memos, performance review

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Sustaining Communities - Examples

• Thank you message to those who contributed to the
  communitys knowledgebase
• Survey mailed to all community members asking for
  their feedback
• Quarterly review of knowledge plan with sponsor
• Identify improvement opportunities using metrics
  on community usage of knowledge bases

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Symptoms of Low Performing Communities

• Low level of communication and collaboration
• Low business results
• Not a team based activity
• Content is not consistently managed

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Community Success Stories

• Business Value Achieved
• Faster response time to clients
• Lessons learned for use throughout the
  organization
• Faster implementation time for projects
• Lower costs
• Content ready-to-go for re-use by others
• Shorter time to market
• Improved quality in work and deliverables

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Questions?