Automated Registration of Title to Land (ARTL)

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Automated Registration of Title to Land (ARTL)
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Stakeholders

• Scottish Ministers
• Law Society of Scotland
• Council of Mortgage Lenders
• The Scottish People

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ARTL Applications Presented 2008/2009 to week 51
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ARTL Applications Received
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First Years Outcomes

• Potential for 47 of securities
• Top 10 high volume conveyancers
• 160 other solicitors firms
• 9 local authorities

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Impacts

• Overestimating attraction of reduced fee
• Considerable changes in market conditions
• Delays in project delivery and split deliveries
• Lack of understanding of customer back office
  processes
• Misunderstanding of barriers

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Lessons Learned

• Strategic direction e-Registration
• Better understanding of customers back office
  processes and requirements
• More informed use of RoS resource to provide
  adequate ROI

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Key Enablers

• New strategic direction with eRegistration
• Resurrect ARTL Institutional Lenders and ARTL
  external users groups
• Understand demographics across customer base
• Increased publicity
• Build confidence of users
• Focus on securities not transfers
• A smarter approach to roll-out

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New Approach

• Walk in our customers shoes
• Accept there is no easy answer
• Identify extent of barriers and find solutions
• Extension of ARTL to other services
  eRegistration
• All from Improved Stakeholder Collaboration

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Questions?