Transformational Government Workshop

1
Transformational Government Workshop

• 9th December 2010
• Washington DC

2
Agenda

• 930-935 Welcome and Introductions935-950
  Workshop Overview 950-1050 Context
  The Shift from e-Government to Transformational
  Government 10.50-11.20 Transformational
  Government  Case Study 1 - South Australian
  Government1120-1135 Coffee Break
• 11.35-1205 Transformational Government  Case
  Study 2 - New Zealand Government12.05-12
  .35 Transformational Government  Case Study 3
  - UK1235-1345 Lunch
• 13.45-1415 Global Perspectives The Need for a
  New Transformational Governmental
  Framework from Government and Industry
• 1415-14.45 Introducing the Key Elements of the
  Proposed Transformational Government
  Framework 14.45-15.00 Break
• 1500-1630 Interactive Roundtable Session
  Building the Transformational Government
  Framework
• 1630-16.45 Conclusions and Way Forward   

3
Roundtable Building the Transformational
Government Framework

• Objectives
• Provide attendees with an opportunity to share
  their experiences and provide feedback on the
  topic of Transformational Government Framework
• Validate the top-level content for the
  Framework
• Review the Framework scope, given the variety
  of government structures around the world
• Prioritize those areas the TGF TC should focus
  on, assisting with the overarching Reference
  Model which begins with a broader focus, allowing
  the committee to drill-down to a more defined
  focus.

4
Roundtable Building the Transformational
Government Framework

• Discussions
• General Observations
• Any other relevant contributions?
• Are there are a set of principles for
  Transformational Government which both are
• a) universally applicable, and
• b) a meaningful guide for business change?
• Are we identifying the right Critical Success
  Factors?
• Does the Policy Product framework provide a
  useful framework for the TC to pursue?
•  

5
Set of Principles possible list

• Be obsessive about understanding your customers
• Own the customer at the whole-of-government level
• Dont assume you know what your customers think
  research, research, research
• Invest in developing a real-time, event-level
  understanding of citizen interactions with
  government
• Build services around customer needs, not
  organisational structure
• Provide people with one place to access
  government, built round their needs
• Dont try to restructure government to do this
  build customer franchises which sit within the
  existing structure of government and act as
  change agents
• Deliver services across multiple channels but
  using web services to join it all up, reduce
  infrastructure duplication, and to encourage
  customers into lower cost channels
• Dont spend money on technology before addressing
  organisational and business change
• Dont reinvent wheels - build a cross-government
  strategy for common citizen data sets (eg name,
  address) and common citizen applications (eg
  authentication, payments, notifications)
• Citizen service transformation is done with
  citizens, not to them
• Engage citizens directly in service design and
  delivery
• Give citizens the technology tools that enable
  them to create public value themselves
• Give citizens ownership and control of their
  personal data and make all non-personal data
  available for re-use and innovation by citizens
  and third parties
• Grow the market
• Ensure that your service transformation plans are
  integrated with an effective digital inclusion
  strategy to build access to and demand for
  e-services across society
• Recognise that other market players often have
  much greater influence on citizen behaviour than
  government so build partnerships which enable
  the market to deliver your objectives
• Manage and measure the nine critical success
  factors

6
Critical Success Factors possible list

• Strategic clarity - clear vision, strong
  business case, focus on results
• Leadership - sustained support, leadership
  skills, collaborative governance
• User focus - holistic view of the customer,
  citizen-centric delivery, citizen empowerment
• Skills - skills mapping, skills integration
• Stakeholder engagement - stakeholder
  communication, cross-sectoral partnership
• Supplier partnership - smart supplier selection,
  supplier integration
• Do-ability - phased improvement, continuous
  improvement
• Future-proofing - interoperability, web centric
  delivery, agility, shared services, continuous
  improvement
• Benefit realisation - benefit mapping, benefit
  tracking, benefit delivery

7
Policy Products possible list

8
Agenda

• 930-935 Welcome and Introductions935-950
  Workshop Overview 950-1050 Context
  The Shift from e-Government to Transformational
  Government 10.50-11.20 Transformational
  Government  Case Study 1 - South Australian
  Government1120-1135 Coffee Break
• 11.35-1205 Transformational Government  Case
  Study 2 - New Zealand Government12.05-12
  .35 Transformational Government  Case Study 3
  - UK1235-1345 Lunch
• 13.45-1415 Global Perspectives The Need for a
  New Transformational Governmental
  Framework from Government and Industry
• 1415-14.45 Introducing the Key Elements of the
  Proposed Transformational Government
  Framework 14.45-15.00 Break
• 1500-1630 Interactive Roundtable Session
  Building the Transformational Government
  Framework
• 1630-16.45 Conclusions and Way Forward   

9
Conclusions

10
Way Forward

• OASIS TGF Technical Committee meeting 10th
  December
• - members only
• References
• TC Website
• www.oasis-open.org/committees/tc_home.php?wg_abbre
  vtgf
• Wikipedia
• http//en.wikipedia.org/wiki/Transformational_Gove
  rnment
• LinkedIn Group
• http//www.linkedin.com/groups?mostPopulargid36
  77772
• Contact johnaborras_at_yahoo.co.uk