CT 310 Organizational Communication

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CT 310 Organizational Communication conflict 1
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Conflict an expressed struggle between or among
interdependent parties who perceive 1) Scarce
resources, 2)Incompatible goals, and 3)
Interference from the other in achieving their
goals.
3
Parties in conflict are in a position of
opposition in conjunction with a need to
cooperate.
4

• conflict may be either
• destructive or
• constructive

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Conflict may either be managed or resolved. When
we resolve a conflict we try to end the conflict.

• negotiation
• mediation

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• arbitration
• research
• legislation
• judicial settlement
• physical force

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Kilmann and Thomas Conflict Management Model
assertion
compete
collaborate
concern for self
compromise
avoid
accomodate
non-assertion
non-cooperation
cooperation
concern for other
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BLAKE AND MOUTON
CONFLICT MANAGEMENT GRID
harmony 1,9
HIGH
problem solving 9,9
CONCERN FOR PEOPLE
middle ground 5,5
1,1 neutrality
9,1 win-lose
LOW
HIGH
LOW
CONCERN FOR OTHERS
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Attributions in Conflicts
self
other Collaboration 41
4 Compromise 25
6 Accommmodation 8 2 Avoidance
5 16 Competition
21 73 Thomas, K. Pondy, L.
(1977) Toward an 'intent' model of communication
conflict, Human Relations, 30, p. 1094.